NHTSA ID Number: 10154313
Manufacturer Communication Number: PIT5655
TSB/Document Date: 2019-03-11
Summary
This Preliminary information communicates that acustomer may complain of when a Bluetooth call is received the ringing will be continuous for the rest of the drive cycle . It may be noted that this only seems to occur when using an Android device on OS 9.0. This may be caused by a software concern in the phone. The dealer is instructed that the phone manufacture is working on a software update to resolve the concern.
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TSB/Document ID: PIT5655
Replacement Service Bulletin Number:
MFR Communication Date: 2019-02-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Bulletin No.: PIT5655
Published date: N/A
Preliminary Information
PIT5655 Phone Ringtone Plays Continuously Through Radio After
Incoming Call on Android Phone Using OS 9.0
Models
Brand:
Model:
Model Years:
VIN:
from
to
Engine:
Transmissions:
Sonic
2018 - 2019
All
All
All
All
Trax
2018 - 2019
All
All
All
All
Blazer
2019 - 2019
All
All
All
All
Camaro
2019 - 2019
All
All
All
All
Colorado
2019 - 2019
All
All
All
All
Equinox
2019 - 2019
All
All
All
All
Silverado 1500 (New Model)
2019 - 2019
All
All
All
All
Terrain
2018 - 2019
All
All
All
All
Sierra 1500 (New Model)
2019 - 2019
All
All
All
All
Canyon
2019 - 2019
All
All
All
All
Involved Region or Country North America
Additional Options (RPO)
Condition
Cause
IOR
With an Android phone running OS 9.0, having Android Auto app installed, and
either Bluetooth paired, or tethered using Android Auto, an incoming call could
cause the ringtone to sound continuously for the remainder of the drive cycle.
A software anomaly.
Correction:
Modify phone settings following the specific procedure below.
Note: You must have the customer’s phone in your possession to resolve the condition.
1) Turn ignition off.
2) Exit vehicle, close all doors. DO NOT disturb the vehicle for at least 4 minutes.
3) While waiting for step #2 to complete, uninstall Android Auto app on the customer’s
phone.
4) In the customer’s phone, select Settings > Connections > Bluetooth > Advanced
Settings [3 Dots in the upper right-hand corner] > Phone ringtone sync > Toggle to OFF
5) Enter vehicle and turn ignition on.
6) “Forget” Android Auto capable devices from the Radio:
6.1 Select Home screen
6.2 Select “Settings”
6.3 Ensure “Systems” tab is selected in the upper left
6.4 Select “Phones”
6.5 Locate all Android Auto devices in list
6.6 For each device, select Edit [Pencil symbol] on the far right of device/phone name
6.7 Tap “Forget Device”
Note: After completing step 7, Pair the device and Bluetooth calling will be fully operational.
7)
8)
Reinstall Android Auto.
Connect Phone by USB and approve Android Auto Permissions
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
3481168
Description
Labor Time
Modify Customer Phone Settings
.3
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
Modi ed
1
02/20/2019 - Created
© 2019 General Motors
. All Rights Reserved.
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