CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Date:
To:
From:

February 14, 2019
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager

Dear Dealers,
Due to ongoing quality tests and field reports, a potential malfunction was identified for the
DQS (Ducati Quick Shift) sensor of the above-indicated model.
To check the correct operation of the DQS sensor and evaluate if replacement is required, it is
necessary to perform a test using the DDS 2.0 diagnosis instrument. This test consists in
recording the voltage value measured at the Quick Shift sensor input by the engine control
unit (ECU) under three different conditions:


DQS sensor in rest position (gear shift not activated)



DQS sensor in up-shift position (up-shift request)



DQS sensor in down-shift position (down-shift request)

At the end of the test, a table will be displayed showing the three voltage values measured by
the engine control unit (ECU) followed by a message indicating the result: if the result is
negative, the DQS sensor must be replaced.
This test is recorded in the DDS 2.0. Warranty reimbursements for the replacement of the
DQS sensor without a negative result of the test will be denied.

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Application
You can find the list of VIN numbers involved in CR172 on the DCS, in sections:
VIN HISTORY
CAMPAIGN

You can consult the single frame number.
You can consult all the VIN numbers that Ducati Motor Holding
sent you.

Customer Impact
All motorcycles in dealer stock (‘to be registered’ or ‘already registered’) and awaiting delivery
to final customers will require this inspection during pre-delivery operations, before delivery to
the final customer. All motorcycles already delivered to final customers must undergo the
below procedure at the next service appointment. Note: this is not a safety recall.
Parts Distribution
The parts necessary to perform this Workshop Campaign CR172 will not be auto shipped and
must be ordered Individually by VIN

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Warranty reimbursement rules
Reimbursement for work associated with this Workshop Campaign will be made through the
regular warranty claim procedure using the “VIN History” section of the DCS. The warranty
claim is pre-filled and is identified as CR172. 2 operation types are defined below:
Operation TYPE 1
Description
TYPE 1

DQS sensor test

Spare Parts
No Parts Required

Labor
minutes
LU)

Operation TYPE 2
Description
TYPE 2

DQS sensor test and replacement

Spare Parts
Part no. 55215484C
or later

Labor
minutes
LU)

Reimbursed labor includes time required for:





Vehicle reception
Connect DDS
DQS sensor test, and replacement (if required)
Soft cleaning of the motorcycle

Table of Contents
Introduction

Page
1

Application

2

Customer Impact

2

Parts Distribution

2

Warranty Reimbursement

3

Spare Parts

4

Service Solution

4

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Spare Parts
When required due to test failure, use component part no. 55215484C or later for
replacement. Self-Locking ties used during replacement can be sourced from local vendors.
Service Solution
WARNING
Always check the type of mounting of the gear shift lever before starting the test, in
order to correctly perform the procedure during the Up-Shift or Down-Shift (“pull” or
“press” respectively the gear shift lever)
WARNING
The test does not identify improper user operation of the gear shift lever. Repeat the
test twice regardless of its outcome before replacing the DQS sensor to ensure
accuracy
A video has been made showing you how to correctly perform the test. It can be viewed at the
following link: https://youtu.be/bXTxZvMKS2o

Part 1: Checking the DQS (Ducati Quick Shift) operation
1. Connect the DDS 2.0 to the motorcycle through the relevant diagnosis socket
2. Enter section “ECU self-diagnosis” and select “Activations”
3. Select “DQS operation test” and press “Start”

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Test 1: Recording the voltage value measured by the engine control unit (ECU) at the Quick
Shift sensor input with gear shift lever in “rest conditions”
NOTE
DQS gear shift lever in “rest conditions” means that the gear lever must not be operated
1. Pull the clutch lever to start the acquisition

WARNING
Do not touch the DQS shift lever during the 2 seconds necessary to acquire the voltage value

2. Release the clutch lever and confirm

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Test 2: Recording the voltage value measured by the engine control unit (ECU) at the Quick
Shift sensor input with gear shift lever in “UP-SHIFT conditions”
NOTE
To position the gear shift lever in the "UP-SHIFT position" it is necessary to “pull” it
completely upwards to engage a higher gear
WARNING
In case of reversed shift, make sure that a high gear is engaged correctly by
“pushing” the gear shift lever down in this case
1. Pull the clutch lever to start the acquisition

WARNING
Keep the gear shift lever “pulled” (“pressed” in case of reversed shift) until the next
indication appears on the display.

2. Release the clutch and gear shift lever and confirm

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Test 3: Recording the voltage value measured by the engine control unit (ECU) at the Quick
Shift sensor input with gear shift lever in “DOWN-SHIFT conditions”
NOTE
To position the gear shift lever in the "DOWN-SHIFT position" it is necessary to
“press” it down completely to engage a lower gear
WARNING
In case of reversed shift, make sure that a low gear is engaged correctly by “pulling”
the gear shift lever up in this case
1. Pull the clutch lever to start the acquisition

WARNING
Keep the gear shift lever “pressed” (“pulled” in case of reversed shift) until the next
indication appears on the display

2. Release the clutch and gear shift lever and confirm.

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
3. At the end of the test, a table will be displayed showing the 3 detected voltage values; to
display the test result, select "Confirm".

Type 1: If the test result is Positive, the DQS sensor works correctly and it is NOT necessary
to replace it

Type 2:

If the test result is Failed, there is a malfunction in the DQS sensor and it is
necessary to replace it

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
Part 2: Replacing the DQS (Ducati Quick Shift) sensor (when required)
1. Remove the LH lower half-fairing (see Sec. 5: "Fairing installation - Fairing" of the
Workshop Manual)
2. Disconnect the DQS sensor connector (1) and remove:
- the button tie (2) L.39 mm and the self-locking tie (3) that fix the DQS cable (4) to
the footpeg holder plate;
- the self-locking tie (5) that fixes the DQS cable to the gear sensor cable;
- the self-locking tie (6) that fixes the DQS cable, the gear sensor cable and the side
stand cable;
- the special Hellermann tie (7) that fixes the DQS cable, the front lambda sensor
cable, the gear sensor cable and the side stand cable

3. Remove the M6x18 screw (8) with the relevant Teflon washer (9)
4. Remove the 2 M8x22 screws (10) securing the front left footpeg holder plate (11)

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
NOTE
For the Panigale V4 Speciale model, to remove the front left footpeg holder plate
assembly it is necessary to remove the M8x20 screw (15) and the M8x16 screw (16).
Before removing the front left footpeg holder plate assembly, mark the holes where
the Customer has decided to position the plate

5. Remove the M6x18 screw (17) that fixes the gear change linkage

6. Place the DQS sensor in a vice and release the sensor from the gear change linkage (18)
by turning it clockwise as shown in the figure

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
7. Take the new DQS sensor (A) part no. 55215484C or later
8. Install the new DQS sensor (A) on the gear change linkage (18), by the following:
8.1 Place the new DQS sensor (A) 47 in a soft jaw vice
8.2 apply Loctite 222 to the threaded pin and screw in the gear change linkage (18) by
turning it counter clockwise
8.3 tighten the gear change linkage (18) to 15 Nm ± 10%
WARNING
Check that the ball joint (19) of the DQS sensor (A) and the ball joint (20) are aligned
on the same plane as shown in the figure on the following page
Check that the distance between centers (B) of the two ball joints is equal to:
- 221.3 ± 0.3 mm (Panigale V4 – Panigale V4 S versions, only);
- 217 ± 1 mm (Panigale V4 Speciale version, only).
9. Mark the DQS cable with a marker at 106 mm as shown in the figure

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
10. Install the DQS sensor-gear change linkage assembly on the left front footpeg holder
plate. Apply LOCTITE 243 along the threading of the upper M6x18 screw (17)
11. Tighten the M6x18 screw (17) to 10 Nm ± 10% and certify

12. Install the front left footpeg holder plate (11) and tighten the 2 M8x22 fixing screws (10)
to 25 Nm ± 5% by applying GADUS S2 V220 AD 2 grease (or equivalent) to the thread and
certify

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
NOTE
For the Panigale V4 Speciale version, tighten the M8x20 screw (15) and the M8x16
fixing screw (16) to 25 Nm ± 5% by applying GADUS S2 V220 AD 2 grease to the thread
and certify
Position the front left footpeg holder plate assembly in correspondence to the holes
previously marked with the marker.

13. Apply LOCTITE 243 along the thread of the M6x18 screw (8)
14. Fix the DQS sensor to the gear change lever by tightening the M6x18 screw (8) with its
Teflon washer (9) to 10 Nm ± 10% and certify

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CR172 – DQS sensor check and replacement (if
required)
Panigale V4 (all model versions)
Technical Service Bulletin SRV-TSB-19-002
15. Arrange the DQS cable (4) as shown in the figure and fix it as follows:
15.1 Apply the small self-locking tie (C) that fixes the DQS cable (4) to the footpeg holder
plate in correspondence of the previously made marking and fit the L.39 mm button
tie (2) on the small self-locking tie (C)
15.2 Apply the small self-locking tie (D) that fixes the DQS cable to the gear sensor cable
15.3 Apply the small self-locking tie (E) that fixes the DQS cable, the gear sensor cable
and the side stand cable
15.4 Apply the Hellermann special tie (F) that fixes the DQS cable, the gear sensor cable
and the side stand cable
15.5 Connect the DQS connector (1)

16. Install the LH lower half-fairing (see Sec. 5: "Fairing installation - Fairing" of the Workshop
Manual)
17. Connect DDS and clear relevant fault codes.

Should you have any questions on this Service Campaign,
please contact your Service Area Manager.

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