Service Bulletin – Product

Subject: Heavy Duty Clutch May Not Achieve Full Departure – Mechanical and
Automated
Document Number: CLIB-0035
Date: December 12, 2018

Updated: December 17, 2018

Issue Description:
Customers may experience various fault codes and/or clutch release complaints due
to broken clutch levers in self-adjust clutches used with automated and manual
transmissions. See Figures 1-3 below.
Figure 1: Broken Lever Pieces

Figure 2: Broken Lever
found in Clutch Housing

Figure 3: Broken Lever found
in Cover Assembly

Automated Transmission Complaints:
• Transmission service lamp may or may not be illuminated.
• Active or Inactive fault codes may include:
o 64/7, 27/7, 71/7, 71/11, 73/7, 45/7
o Fault codes could be in various combinations or no fault found
• Transmission software 5569997 will address fault code 71/11 – reference
2018-FSUD-2680 and Service Bulletin CLIB0033
• NHTSA recall notice 18E-102 has been made public on the NHTSA web site:
www.nhtsa.gov/recalls .

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Service Bulletin – Product
Mechanical Transmission Complaints:
• Incomplete clutch departure
• Transmission may be difficult to shift:
o into gear position from Neutral
o between gears
o into Neutral from a gear position
• Harsh gear engagement
• Harsh launch
• Clutch slipping
• Clutch dragging
NOTICE: Refer to the Containment/Corrective Action section, Option 2 (Automated
Transmission Complaints) of this Service Bulletin prior to troubleshooting fault codes.
Containment/Corrective Action:
There are three clutch service strategy options:
1. If a vehicle is at a repair facility for any transmission or clutch related issue that
requires transmission removal, request and record the installed clutch part
number and serial number.
• If the clutch serial number is between the Start and End indicated below, the
repair facility is to replace the clutch using the standard warranty process.
o Start: AU1704010001 / SL1704010001 – 17(Year) 04(Month) 01(Day)
o End: AU1806019999 / SL1806059999 – 18(Year) 06(Month) 01 or
05(Day).
2. Automated Transmission Complaints:
1. Request and record the installed clutch part number and serial number.
2. Download Service Activity Report (SAR) to Eaton ServiceRanger4 tool
3. Call the Roadranger Call Center at 800-826-4357.
4. Call Center Agent will review SAR Snapshot data and provide repair direction.
3. Mechanical Complaints:
• Request and record the installed clutch part number and serial number.
• Reference Mechanical Transmission Complaints in the Issue Description
section, if complaint is confirmed refer to clutch serial numbers below.
o If the clutch serial number is between the Start and End range, replace
the clutch using the standard warranty process.
Affected Models/Population:
•
•
•
•
•
•

ECA Clutch - (122002-35/35A, 122003-42/42A)
EverTough Self Adjust - (109701-XX)
Advantage Self Adjust - (309701-XX, 309708-XX)
Solo Reman - (109400-5MO, 109404-5MO, 109500-10MO, 109500-22MO,
109503-10MO, 109504-24MO, 109700-61MO, 109700-20MO, 109700-74MO,
109700-82MO)
Clutches manufactured between 4/1/2017 through 6/5/2018
Clutch serial numbers between:
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Service Bulletin – Product
o Start AU1704010001 / SL1704010001 – 17(Year) 04(Month) 01(Day)
o End AU1806019999 / SL1806059999 – 18(Year) 06(Month) 01 or
05(Day)
Field Strategy:
• Before the transmission is removed from the vehicle, record and verify the
installed clutch part number and serial number is covered by this Service
Bulletin.
Warranty Information:
Claim Inclusion:
• Claim must include both old and new clutch serial numbers.
• Claim must include both old and new installed clutch part numbers.
• If installed original clutch is still within OEM warranty, a claim must be filed
through the OEM.
• If the installed original clutch is outside of OEM warranty, a claim must be filed
directly to Eaton.
• Any clutch outside of OEM or Eaton warranty or Purchased Extended
Protection Plan coverage that has exhibited a clutch lever failure and is
between the Start and End range previously indicated, will be covered under
warranty.
• Claim may include parts and labor associated with progressive damage limited
to ECA, Clutch Housing, Speed Sensors, Engine flywheel housings, and
Flywheel resurfacing.
• All clutches and approved progressive damaged parts claims are to be returned
to the Eaton Warranty Return Center “Collect” by LTL Carrier listed per
TMIB0129.

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Service Bulletin – Product
Warranty Parts:
• Clutch Kit Part Number – ECA clutch kits 122002-35 or 122003-42 minus
LCIB should be utilized – inspect LCIB for excessive heat, if heat is present
use 122002-35A or 122003-42A. See Figure 4. If 122002-35 or 122003-42 is
unavailable use 122002-35A or 122003-42A.
Figure 4.

•
•
•
•
•
•

•

Clutch Kit Part Numbers as listed in Affected Models/Population section.
Progressive damage is limited to the ECA, Clutch Housing, Speed Sensors,
Engine flywheel housings.
One u-joint strap kit will be covered.
Pilot Bearings will be covered. Replace with OEM recommended pilot bearing
or Reference CLTS1271 for recommended pilot bearings.
Gaskets related to exhaust and PTO removal/installation will be covered.
If hot spots are identified (Figure 5), Flywheel resurfacing will be covered up
to a maximum $130 USD charge.
Figure 5.

Environmental and Shop supplies are not covered by this campaign

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Service Bulletin – Product
Warranty Labor:
• If transmission is out of the truck for another repair:
o OEM SRT for Clutch R&R or Transmission R&R OEM SRTs + 1 hour for
clutch R&R if an Eaton issue is being addressed. If an Eaton issue is not
being addressed Eaton will only pay + 1 hour for clutch R&R.
 Example: Engine rear main seal – transmission R&R will not be
covered.
o OEM installed obstructions will be an additional OEM SRT.
 Examples: Y-Exhaust, PTO, Air Tanks
o If flywheel resurfacing required, follow Engine Mfg.’s SRT for Flywheel
R&R (with transmission and clutch removed).
o Any Progressive Damage components referenced in the Warranty Parts
section will follow OEM or Engine Mfg.’s SRT Time.
• If transmission has not been removed:
o Clutch R&R OEM SRTs (includes transmission R&R)
o OEM installed obstructions will be an additional OEM SRT.
 Examples: Y-Exhaust, PTO, Air Tanks.
o If flywheel resurfacing required, follow Engine MFG’s SRT for Flywheel
R&R (with transmission and clutch removed).
o Any Progressive Damage components referenced in the Warranty Parts
section will follow OEM or Engine Mfg.’s SRT Time.
• Automated transmission add:
o Diagnostic time 1.0 hour
o Clutch Calibration 0.3 hour
General Claim Coding:
• Claim Type: Warranty or Parts Warranty (Aftermarket)
• Primary Causal Part #: 173C147
• Complaint Code: Based on driver complaint if failed
• Failure Mode Description: LEVER BROKEN (TFM-1017)
• Part Return Instructions: All clutches and approved progressive damaged
parts claimed are to be returned (LTL Carrier per TMIB0129).
• Aftermarket stock Non-conformance clutch return: Aftermarket Nonconformance returns are to follow Service Bulletin CLIB0034

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Service Bulletin – Product
Warranty Coverage:
• Replacement clutches, including Aftermarket clutches, will carry 3yr/350,000
mile warranty.
• Replacement clutches for United States and Canada population stated within
(production built and aftermarket installed) will have a warranty coverage
reissued for 3yr/350,000 mile commencing from failed date on the claim which
includes Aftermarket Clutches.
• All clutches that are registered for Extended Protection Plan that have a longer
warranty period than 3yr/350,000 mile will continue with the purchased
extended protection plans original coverage.
• Replacement clutches for Mexico, Latin America, and rest of world will continue
with the original warranty period/OEM warranty period or standard Aftermarket
service part warranty for the designated region.
The material contained in this bulletin is product improvement information. Eaton Corporation is not committed to,
or liable for, canvassing existing products.

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