Special Parts Collection – FLORIDA ONLY
Code:69V8
REVISION
Subject

Special Parts Collection – Driver & Passenger Seat Mounted Takata Side Airbags

Repair Restriction Florida Dealers ONLY
Revision Summary Updated claiming and repair instructions for airbag connector
Release Date December 20, 2018
Affected Vehicles

U.S.A.: Certain 2009 MY Volkswagen Tiguan Registered in Florida Only
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Special Parts
Collection Program
Description

Parts Information



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at the
same time the vehicle is in the workshop for this campaign.

In coordination with the National Highway Traffic Safety Administration (NHTSA), Volkswagen
will proactively conduct a special parts collection program involving Takata driver and front
passenger seat-mounted side airbags in the State of Florida only, as follows:
•

Driver and front passenger seat-mounted side airbag replacements under this program
can only be performed by authorized Volkswagen dealers in Florida. Dealers outside
of Florida are NOT eligible to participate in this special parts collection.

•

Volkswagen will notify approximately 400 owners of 2009 MY Tiguan vehicles
registered in Florida and offer to replace the driver and passenger seat-mounted side
airbags free of charge.

•

This program is limited to specific vehicles currently registered and physically located
in Florida. These vehicles will be identified in Elsa with Saga code 69V8.

•

Customers will be advised that, with this program, time is of the essence. After the
required number of seat-mounted side airbags have been collected, the program will
end.

An initial allocation of parts dedicated to this special program will be sent to Florida dealers
only, prior to owner notification. Dealers receiving this allocation must ensure it is only used for
this program.

Mandatory Parts
Return Information

IMPORTANT!
DO NOT detonate the airbag prior to return.
Airbags MUST be returned intact and left in their as-removed state.

Code Visibility

•

All side airbags replaced under this Action 69V8 must be returned to the designated
inspection facility. Requests for all side airbags will be available in the Warranty Parts
Portal (WPP) once the claim has reached approved status in SAGA.

•

Use the Warranty Parts Portal to obtain the FedEx shipping label and required
hazardous material documentation.

•

Side airbags not returned or improperly returned are subject to claim cancellation.

On or about December 04, 2018, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about December 04, 2018, the 69V8 special parts collection code will show open on
affected vehicles in Elsa.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
December 2018 - FLORIDA DEALERS ONLY

69V8

Page 1 of 58

On or about December 04, 2018, affected vehicles will be identified with the special parts
collection code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at
www.safercar.gov.
Owner Notification

Owner notification will take place in early December 2018. An owner letter example is included
in this bulletin for your reference.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers outside of Florida are NOT eligible to participate in this special parts collection.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2018 - FLORIDA DEALERS ONLY

69V8

Page 2 of 58

69V8 Claim Entry Instructions
Due to the special circumstance of this project two claims are required.
A claim must be entered for each criteria.
After this action has been completed, please enter a claim as soon as possible using the directions below.
Attach the ELSA screen print showing this action open on the day of repair to the repair order.
Service Number

69V8

Damage Code

0099

Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

WWO
7 10
Mark driver seat mounted side airbag as causal part*
Do not claim wash/loaner under this program
01 (1st claim)
Replace Driver Seat Mounted Side Airbag
Labor operation:

6958 23 99

190 T.U.

Quantity

Part Number

Description

1.00

5N0880241K

Driver Seat Mounted Side Airbag*

1.00
Up to 4
Up to 16

N 90791201
N 0209022
N 0152612

Bolt for Airbag
Cable Ties
Upholstery Clamp

-AND (only if necessary)
Install new airbag connector housing with new wires
Labor operation:

6958 49 99

70 T.U.

Quantity

Part Number

Description

1.00

8J0972576

Connector Housing

0.20

000979160EA

Wires (gold plated)

0.20

000979035EC

Wires (silver plated)

3.00

000979940

Butt Connector

NOTE
One wire set part number = a bag of 5 wires with terminals on both ends. Only 2
total wires will be used during the repair (one silver plated and one gold plated).

Service Number

69V8

Damage Code

0099

Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner

WWO
7 10
Mark passenger seat mounted side airbag as causal part*
Do not claim wash/loaner under this program

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
December 2018 - FLORIDA DEALERS ONLY

69V8

Page 3 of 58

Criteria I.D.

02 (2nd claim)
Replace Passenger Seat Mounted Side Airbag
Labor operation:

6959 24 99

190 T.U.

Quantity

Part Number

Description

1.00

5N0880242L

Passenger Seat Mounted Side Airbag*

1.00

N 90791201

Bolt for Airbag

Up to 5

N 0209022

Cable Ties

Up to 16

N 0152612

Upholstery Clamp

-AND (only if necessary)
Install new airbag connector housing with new wires
Labor operation:

6958 49 99

70 T.U.

Quantity

Part Number

Description

1.00

8J0972576

Connector Housing

0.20

000979160EA

Wires (gold plated)

0.20

000979035EC

Wires (silver plated)

3.00

000979940

Butt Connector

NOTE
One wire set part number = a bag of 5 wires with terminals on both ends. Only 2
total wires will be used during the repair (one silver plated and one gold plated).

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
December 2018 - FLORIDA DEALERS ONLY

69V8

Page 4 of 58

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Special Parts Collection (69V8) – Driver & Passenger Takata Seat-mounted Side Impact Airbags
Certain 2009 Model Year Volkswagen Tiguan Vehicles Registered in Florida Only

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are writing to you today asking you to
help us with an important safety and quality assurance initiative.
Volkswagen has pre-selected your vehicle in order to assess the driver and passenger seat-mounted side airbags
installed in your 2009 model year Volkswagen Tiguan, and would like to replace these airbags in your vehicle with
new parts FREE of charge. This is not a safety recall but, as explained below, is part of an important safety and
quality initiative.
REASON FOR THIS SPECIAL PARTS COLLECTION PROGRAM
•

While your vehicle is not subject to a recall, Volkswagen seeks to analyze the side-mounted side airbags in
your vehicle out of an abundance of caution. In order to do this, the driver and passenger seat-mounted
side airbags currently in your vehicle will be removed and new (replacement) parts will be installed FREE of
charge.

•

This important activity is being proactively undertaken by Volkswagen in coordination with the United States
Department of Transportation’s National Highway Traffic Safety Administration (NHTSA). The results of this
initiative will be shared with NHTSA. Volkswagen urges you to participate at your earliest convenience.

•

Time is of the essence. Volkswagen needs to collect a certain number of airbags under this program, and
once that number is reached this special parts collection program will end and no further airbag
replacements will be made.

•

Please contact an authorized Volkswagen dealer in Florida only at your earliest convenience in order to
arrange an appointment to have the driver and passenger seat-mounted side airbags in your vehicle
replaced at no charge to you. Dealers outside of Florida are not included in this special program and
cannot do this work for you.

•

Once you bring your vehicle to a Florida-based Volkswagen dealer, the airbag replacement process should
take about four (4) hours to complete. However, depending upon the dealer’s work schedule, your dealer
may require additional time to perform the airbag replacements.

If you should have any questions about this communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.
Thank you for your help with this important safety and quality assurance initiative. We appreciate your Volkswagen
ownership, your willingness to help, and apologize for any inconvenience this may cause you.

Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
December 2018 - FLORIDA DEALERS ONLY

69V8

Page 5 of 58

69V8 Action

Work Procedure
WARNING

DO NOT detonate the airbag prior to return. Airbags are to be returned in-tact and left in their as-removed state.

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Criteria

Quantity

Part Number

Part Description

01

1

5N0 880 241 K

Driver Side Airbag

02

1

5N0 880 242 L

Passenger Side Airbag

All

1 per seat

N 907 912 01

Bolt for Air Bag

All

Up to 16 per seat

N 015 261 2

Upholstery Clamp

All

Up to 9 per vehicle

N 020 90 22

Cable Tie

Required Tools

•

VAG1783 - Torque wrench 2-10 Nm (or
equivalent)

•

VAG1331 - Torque Wrench 5-50 Nm (or
equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2018 Volkswagen Group of America, Inc. All Rights Reserved.
December 2018 - FLORIDA DEALERS ONLY

69V8

Page 6 of 58

•

VAS6136 – Seat Repair Fixture

•