2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

LT B 0 1 1 0 8 N A S 5

TECHNICAL BULLETIN
04 JAN 2019

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue

SECTION:
415-01

S U B J E C T/ C O N C E R N :
InControl® Touch Pro™ Features May Not Function As Expected

AFFECTED VEHICLE RANGE:

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

1/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

MODEL:

MODEL
YEAR:

VIN:

APPLICABILITY:

Discovery Sport (LC)

2018 Onwards

721748
Onwards

Vehicles With: InControl Touch
Pro

Discovery (LR)

2017 Onwards

000523
Onwards

Vehicles With: InControl Touch
Pro

Range Rover Evoque
(LV)

2018 Onwards

267153
Onwards

Vehicles With: InControl Touch
Pro

Range Rover Velar (LY)

2018 Onwards

700000
Onwards

Vehicles With: InControl Touch
Pro

Range Rover Sport
(LW)

2017 Onwards

124031
Onwards

Vehicles With: InControl Touch
Pro

Range Rover (LG)

2017 Onwards

320324
Onwards

Vehicles With: InControl Touch
Pro

ASSEMBLY
PLANT:

Solihull

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

The customer must be aware that after this software update is finished, they will be required to
sign back in to any vehicle applications that were being used prior to the software update.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar
Land Rover has developed a software update designed to enhance the robustness of a range of
system features and functions.
CAUSE:
These may be caused by a software issue. Refer to the full release note on TOPIx:
1. Enter the Vehicle Identification Number (VIN) in TOPIx.
2. Select the ‘View all vehicle details’ hyperlink in the top right corner of the home screen.
https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

2/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

3. Select the ‘Vehicle Software’ tab.
4. Select the software part number to view the release note.
ACTION:
Should a Customer express any of the concerns listed in the release notes, follow the Workshop
Procedure outlined below to update the infotainment system software.

PA RTS :
No Parts Required

TOOLS:
Refer to Workshop Manual for any required special tools.

WARRANT Y:

NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

CAUSAL
PART

Infotainment Master Controller (IMC) - Vehicles without Rear Seat
Entertainment (RSE) - Update ECU

85.87.20

0.5

42

LR091126

Infotainment Slave Controller (ISC) and Infotainment Master
Controller (IMC) - Vehicles with Rear Seat Entertainment (RSE) Update ECU

85.87.21

1.0

42

LR091126

NOTE:

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

3/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

Normal Warranty procedures apply.

WORKSHOP PROCEDURE:

1

NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
PATHFINDER version 209 (or later).
Update the infotainment system software (see TOPIx Workshop Manual section 415-00:
Information and Entertainment system – General Information - General Procedures).

TROUBLESHOOTING

CAUTIONS:
If the vehicle software level is at a lower level than 17C the vehicle's speech database will
need to be updated for the speech system to continue working. This is done after the main
software update has completed by running the separate 'Update Speech Database'
application from ECU functions and following the on-screen instructions.
If the vehicle software level is at a lower level than 17C then this software update enables a
new InControl Touch Pro feature - Voice control of the navigation system. In order to utilize
this feature, the vehicle owner will need to update their navigation maps to the latest version.
Specific information on how to do this can be found in the Owner's Handbook. If the maps are
already at the latest level the customer will have to wait until the next map update is available
to activate this feature.
In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic equipment can identify this error.
If an error is displayed, refer to the table below and complete the appropriate action.

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

4/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

ERROR

FIRST ACTION

'JLR-approved Universal Serial Bus (USB) memory device not found in the
vehicle' error message displayed. This Error message will be displayed: The
JLR-approved diagnostic equipment will prompt the user to swap the JLRapproved USB memory device to the adjacent USB port in the event that
the module is unable to read the JLR-approved USB memory device. When
this action is completed and the green 'tick' (✓) selected, the module will
attempt to continue the application using the adjacent USB port.

1. Follow all onscreen
instructions to
exit the
application.
2. Perform a
battery hard
reset.
3. Perform the
'Configure
existing module InControl Touch
Pro' application
again using the
Jaguar Land
Rover-approved
USB memory
device.

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

SECOND
ACTION
• If the error is
displayed
again, further
checks will be
required to
determine if it
is a USB
memory device
concern or a
vehicle
concern.
• Potential
concerns:
- Non-JLRapproved
USB
memory
device
- Faulty USB
memory
device
- Vehicle
concern
between
module and
USB port
(USB hub,
connector,
or cable
issue)

5/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

ERROR

Module recovery in progress (30-minute process). The software download
has failed and the module is recovering to the previous level.

FIRST ACTION

1. Do not touch
the vehicle.

SECOND
ACTION
-

2. Allow the
recovery process
to finish fully.
3. Follow all onscreen
instructions to
exit the
application.
4. Perform the
'Configure
existing module InControl Touch
Pro' application
again.

The software download fails with ‘No response from ECU’ message during
update.

1. Follow all onscreen
instructions to
exit the
application.

-

2. Submit a TA
(Technical
Assistance)
request with
'NGI_0EO8' in
the first line.

Software download fails and the Radio / Volume control is not working.

1. Follow all onscreen
instructions to
exit the
application.

-

2. Submit a TA
request with
'NGI_09' in the
first line.

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

6/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

ERROR

FIRST ACTION

'Failed to communicate with ECU' is displayed by PATHFINDER to the
user. PATHFINDER will not allow the Infotainment Master Controller (IMC)
or Infotainment Slave Controller (ISC) application to continue as the update
fails due to a DID response concern.

1. Follow all onscreen
instructions to
exit the
application.

SECOND
ACTION
-

2. Submit a TA
request with
‘NGI_HC_FAIL'
in the first line.

InControl Touch Pro system constantly restarting. The system will
constantly start, shut down, and restart before an InControl Touch Pro
Software Update.

• Submit a TA
detailing the
concern.

-

• Select
'Infotainment
Master
Controller (IMC)
update - 01 'General Failure'
as the symptom.
• Put
‘NGI_REBOOT’
in the first line of
‘Detailed
Diagnostics’.

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

7/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

ERROR

FIRST ACTION

SECOND
ACTION

Voice / Speech concern - no voice inputs or outputs functionality. Common
symptoms are reported as:
• Voice commands are not recognized.

Make sure you have
run the 'Update
Speech Database'
application from
ECU functions.

• If a TA is
raised for the
above
symptoms:

• Voice output such as spoken navigation guidance is inoperative.

• Select
'Infotainment
Master
Controller
(IMC) update 01 - General
Failure' as the
symptom.

• Voice Recognition menu is blank.

• Put
‘NGI_VOICE’ in
the first line of
‘Detailed
Diagnostics’.

Navigation concern - incorrect time or vehicle position. Common
symptoms are reported as:
• Incorrect time displayed.
• Navigation vehicle position away from current location.
• Navigation vehicle position shows the correct location and Navigation
works as expected, except the road names are missing.

• Submit a TA
detailing the
concern.

-

• Select
'Infotainment
Master
Controller (IMC)
update - 01 'General Failure'
as the symptom.
• Put ‘NGI_TIME
/ NAV’ in the first
line of ‘Detailed
Diagnostics’.

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

8/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

ERROR

FIRST ACTION

System Language concern. Language Settings default to English UK after a
vehicle shut down. The symptom is reported as:
• User sets relevant system market language and the language setting
defaults back to English UK after vehicle shut down.

• Submit a TA
detailing the
concern.

• User unable to set their language as not available to select since the
update.

SECOND
ACTION
-

• Select
'Infotainment
Master
Controller (IMC)
update - 01 'General Failure'
as the symptom.
• Put
‘NGI_SYS_LANG’
in the first line of
‘Detailed
Diagnostics’.

'The software has updated successfully, but a concern with Gracenotes has
been detected’ is displayed by PATHFINDER to the user.

• Follow all onscreen
instructions to
exit the
application.

-

• Select
'Infotainment
Master
Controller (IMC)
update - 01 'General Failure'
as the symptom.
• Put 'NGI_GN'
in the first line of
‘Detailed
Diagnostics’.

1

NOTE:
In the event that an error is displayed which is not listed in the above table, follow all
on-screen instructions to exit the application and perform the InControl Touch Pro
application again.

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

9/10

2/7/2019

LTB01108NAS5 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

Submit a TA if:
The software update fails due to an error which is listed in the Troubleshooting
table and the actions do not resolve the concern.
The software update fails due to an error which is not listed in the
Troubleshooting table and repeated retries do not resolve the concern.
Include in the heading the relevant Technical Bulletin/Service Action number
related to the software update; state the error and actions completed; and attach
the relevant session file to the TA

https://topix.landrover.jlrext.com/topix/content/document/view?id=949577

10/10