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N278 UPS0319-1bNAS1 - Update Prior to Sale: Chauffeur Mode Not Activated | TOPIx

N278 UPS0319-1BNAS1

TECHNICAL BULLETIN
24 JAN 2019

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

SECTION:
501-10

S U B J E C T/ C O N C E R N :
Update Prior to Sale: Chauffeur Mode Not Activated

AFFECTED VEHICLE RANGE:
MODEL:
Range Rover (LG)

MODEL YEAR:
2019

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VIN:
516855-534922

ASSEMBLY PLANT:
Solihull

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MARKETS:
USA

CONDITION SUMMARY:

SITUATION:
A potential issue has been identified on a limited number of Land Rover vehicles within the listed
Affected Vehicle Range where the driver is unable to access the Chauffeur mode feature via the
touchscreen that allows selection of the passenger seat away/return to upright features. When the
driver presses the seat soft button, neither of the displayed seat folding and heating options will
operate.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Diagnostic/Workshop Procedure
detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the PreDelivery Inspection (PDI) process but must have it completed prior to vehicle handover to the
customer.
This program does not apply to any vehicle already registered and in use, either with the retailer or
customer. Any vehicle already in use may continue to be driven and any repair instructions deemed
necessary will be communicated through a separate bulletin.

PA RTS :
No parts required.

SPECIAL TOOLS:
Jaguar Land Rover-approved Battery Power Supply
Jaguar Land Rover-approved diagnostic equipment with latest PATHFINDER software

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WARRANT Y:

NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for
this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service
Actions are identified to make sure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will
result in payment of the stated time. The SRO and parts information is included for information only.
The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle
is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the January 17,
2020, closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PART
NUMBER/SUNDRY
CODE

QUANTITY/VALUE

N278

A

Car Configuration
File (CCF) - Update
ECU

86.90.24

0.2

-

-

N278

B

Car Configuration
File (CCF) - Update
ECU
Drive in/drive out

86.90.24
02.02.02

0.2
0.2

-

-

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE:
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CAUTIONS:
A Jaguar Land Rover-approved battery power supply must be connected to the vehicle
startup battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to
vehicle control modules.
1

2

Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.

NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
PATHFINDER version 211 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a
new session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode (if required).
Follow the on-screen prompts.

4

Select Service .

5

Select Select CCF.

6

Select Copy from AS BUILT.
1 Follow the on-screen instructions until the application finishes successfully.
2 Go to the next Step.

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N278 UPS0319-1bNAS1 - Update Prior to Sale: Chauffeur Mode Not Activated | TOPIx

Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.

8

Disconnect the diagnostic equipment and battery power supply from the vehicle.

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