transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.

NOTES:
If the diagnostic equipment states that the InControl® Touch Pro™ system is already
at the latest required software level, exit the application and go to Step 16.
The touchscreen will go blank or change color during this update. This is normal
behavior and is to be expected when the InControl® Touch Pro™ control module
software is being updated.
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If the hyperlink is not available:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
11

NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display
on-screen. The InControl® Touch Pro™ Health Check will make sure that all
conditions are correct before the software update can begin. In the event of a failure
condition being identified by the InControl® Touch Pro™ Health Check, follow the
on-screen instructions to rectify the failure condition, then retry the application. The
application will not continue until all conditions are correct; all InControl® Touch
Pro™ Health Check failure conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and
copying over the software package to the USB memory device, the diagnostic
equipment will finish and advise the technician to install the USB memory device into
the vehicle’s USB port. The vehicle’s ignition must be ON and the Infotainment
Master Controller (IMC) must be ON and fully booted. This process can take up to 90
seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.

12

Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.

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Follow all on-screen instructions until the application prompts 'Remove the USB memory
device from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.

14

NOTE:
Smartphone Pack Activation - The Smartphone pack is an additional feature that is
not part of any warranty repair, unless purchased separately by the customer. If the
Smartphone Pack has not been purchased by the customer, go to the next Step.
Select Service Functions session type.
1 Run the Entertainment system - InControl Touch Pro - Activation of Smartphone
Pack - Market X application.
Market 'X' = 1, 2, 3, or 4 (depending on Market).
2 Follow all on-screen instructions until the application finishes successfully.

15

Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.

16

If the vehicle has navigation trip ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.

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6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
17

Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.

18

Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.

TROUBLESHOOTING:

• In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic equipment can identify an error if the
InControl® Touch Pro™ is unable to perform the required process.
• If an error is displayed, refer to the table below and perform the appropriate Action.
ERROR CODE
21 Communication
error

CONCERN
Busy or no response from the module.

ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the
application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl
Touch Pro' application again.

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ERROR CODE
06 - Media not
found

LTB01009NAS7 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

CONCERN
USB memory device not found in the
vehicle.

ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the
Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device to the adjacent USB port in
the event that the module is unable to read the
USB memory device. When this action is finished
and the green 'tick' (✓) selected, the module will
attempt to continue the application using the
adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the
application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '06 - Media not found' is displayed
again, further checks will be required to determine if it
is a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)

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ERROR CODE
02 - File not
found

LTB01009NAS7 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

CONCERN
File required by the module has not
been found on the USB memory device
due to file transfer issue.

ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the
Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device to the adjacent USB port in
the event that the module is unable to read the
USB memory device. When this action is finished
and the green 'tick' (✓) selected, the module will
attempt to continue the application using the
adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the
application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '02 - File not found' is displayed
again, further checks will be required to determine if it
is a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)

01 - General
Failure

Module concern.

01 - General failure
1. Follow all on-screen instructions to exit the
application.
2. Submit a Technical Assistance (TA) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.

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ERROR CODE
0A - Invalid
signature

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CONCERN
Corrupt InControl® Touch Pro™
software files on the Jaguar Land Roverapproved diagnostic equipment or USB
memory device.

ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the
application.
2. Perform the 'Configure existing module - InControl
Touch Pro' application again on the same Jaguar Land
Rover-approved diagnostic equipment and use a
different Jaguar Land Rover-approved USB memory
device.
3. If error code '0A - Invalid signature' is displayed
again, the relevant Jaguar Land Rover-approved
diagnostic equipment has a corrupt file installed and
the Jaguar Land Rover-approved diagnostic
equipment would require F2 recovery procedure and
another Jaguar Land Rover-approved diagnostic
equipment should be used to perform the update.

Module
recovery in
progress (30minute process)

Software download fails and the module
is recovering to a previous level.

Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to finish fully.
3. Follow all on-screen instructions to exit the
application.
4. Perform the 'Configure existing module - InControl
Touch Pro' application again.

NGI_0EO8

Software download fails with ‘No
response from ECU’ during update
process when Erase CCF (0E08 routine)
attempted.

NGI_0EO8
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA (Technical Assistance) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.

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ERROR CODE
NGI_09

CONCERN
F121 software download fails
(Radio/Volume control not working).

ACTION REQUIRED
NGI_09
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA request titled '01 General Failure
Recovery'.
- All session files which contain this error must be
attached.

NGI_HC_FAIL

'Failed to communicate with ECU'.
PATHFINDER will not allow the
Infotainment Master Controller (IMC) or
Infotainment Slave Controller (ISC)
application to continue as the Health
Check fails due to a DID response
concern.

NGI_F121
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA request titled '01 General Failure
Recovery'.
- All session files which contain this error must be
attached.

NGI_GN

1

PATHFINDER displays message: 'The
software has updated successfully, but a
concern with Gracenotes has been
detected. If the customer has
complained that Gracenotes is not
displaying correctly, raise a TA and the
Infotainment Master Controller (IMC)
recovery team will resolve the concern.'

NGI_GN
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA request titled '01 General Failure
Recovery'.
- All session files which contain this error must be
attached.

NOTE:
In the event that an error is displayed which is not listed in the above table, select the
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a TA request if:
The software update fails due to an error listed in the TROUBLESHOOTING table
and the recommended actions do not resolve the concern; or

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The software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical Bulletin/Service Action
number related to the software update. State the error and actions finished and attach the relevant
session file to the TA.
2

Submit a Diagnostic Product Quality Report if assistance is required to perform the F2
Recovery procedure to the Jaguar Land Rover-approved diagnostic equipment.

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