David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

January 16. 2019
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L
Engine
Throttle Body Replacement

New! REASON FOR THIS SUPPLEMENT
•

New Labor Operation for Mustang equipped with engine cover and strut tower brace.

PROGRAM TERMS
This program will be in effect through May 31, 2019 There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of May 31, 2019 to encourage dealers
and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address (available by December 17,
2018) to contact customers with affected vehicles.
AFFECTED VEHICLES
Vehicle

Model Year

F-150

2018

Mustang

2019

Assembly Plant

Build Dates

Dearborn

September 7, 2018 through September 10, 2018

Kansas City

September 9, 2018 through September 15, 2018

Flat Rock

September 10, 2018 through September 19, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the throttle body in the vehicle engine may have been built with a
misinstalled torsion spring. A misinstalled torsion spring may cause illumination of the wrench light or
service engine soon indicator with reduced engine power.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
replace the electronic throttle body. This service must be performed on all affected vehicles at no
charge to the vehicle owner.

 Copyright 2019 Ford Motor Company

OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of December 3, 2018. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement
OASIS ACTIVATION
OASIS was activated on November 19, 2018
FSA VIN LISTS ACTIVATION
FSA VIN Lists are available through https://web.fsavinlists.dealerconnection.com Owner names and
addresses are available.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
18B34 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement
New! LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Replace Throttle Body F-150

18B34B

0.5 Hours

Replace Throttle Body Mustang (without engine cover)

18B34C

0.4 Hours

Replace Throttle Body Mustang (with engine cover, without
strut tower brace)

18B34D

0.5 Hours

Replace Throttle Body Mustang (with engine cover and strut
tower brace)

18B34E

0.7 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order
Quantity

Claim
Quantity

JL3Z-9E926-A

Throttle Body

1

1

Strut Tower Brace Nuts (only if equipped with Strut
2
4
Brace)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
W712334-S440

DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 18B34-S1

CERTAIN 2018 MODEL YEAR F-150 AND 2019 MUSTANG EQUIPPED WITH 5.0L
ENGINE — THROTTLE BODY REPLACEMENT
OVERVIEW
In some of the affected vehicles, the throttle body in the vehicle engine may have been built with a
misinstalled torsion spring. A misinstalled torsion spring may cause illumination of the wrench light or
service engine soon indicator with reduced engine power.

SERVICE PROCEDURE
Recommended Tool List:
General Tools
1/4" Drive Deep Socket- 7mm, 8mm
1/4" Drive Extension- 3"
1/4" Drive Ratchet (Power and Hand Tool)
1/4" Drive Torque Wrench
Plastic Pry Tool
Magnetic Pick Up Tool
Pliers
1. Replace the Throttle Body. Please follow the Workshop Manual (WSM) procedures in Section 303-04.
2. Using integrated diagnostic system (IDS) clear any diagnostic trouble codes(DTC's) present.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2019