Auxiliary Lift Axle Suspension
Limited Warranty Statement

Warranty Disclaimer

Labor Allowances

Detailed repair descriptions must be included
with the submitted warranty claim.
If a warranty claim is submitted with a repair
time in excess of the following standard repair
times, then a detailed description explaining the
reason for the excess is required.

COMPONENT*

2.0

Beam assembly

Non-steerable

4.0

Steerable

2.0

Bolted

3.0

Welded

4.0

Frame brackets
Hendrickson Fabricated axle
Knuckle

Backbone

Regular Pusher or Tag axle

WHEEL END COMPONENTS

3.0

Bolted

3.0

Welded

4.0

Bolted

1.0

Welded

2.0

V-Rod

1.0

Bearings

1.5

Brake components kits

1.5
Bolt–on brakes

1.0

Integrated brakes

1.0

Disc brakes only

2.0

Disc brakes

1.0

Drum brakes

1.0

Lock–straight

1.0

Caliper
Chamber

Removal & replacement of hubs & drums

1.5

Rotor Disc

Disc brakes only

3.0

Drum brakes only

1.0

Disc brakes

2.5

Drum brakes

1.5

Slack
Wheel Seals

MISCELLANEOUS

Limitation of Warranty

Per Side

4.0

Side rail assemblies

Brake Replacement

Per Axle

5.0

Upper air–spring brackets

These standard repair times have been based
upon work conducted by various repair
facilities and include technical set–up times,
diagnostic times and consideration of applicable
supervisory/administration requirements.

Per Side

THIS WARRANTY IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESSED, IMPLIED OR
STATUTORY, WHETHER WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.

TIME (HOURS)

Axle seats (bolt–on only)

STRUCTURAL COMPONENTS

The standard repair times listed here include,
but are not limited to, the parts in the itemized
description. It may be necessary to remove and
install additional parts not included in the basic
descriptions in order to complete the warranty
repair.

Per Axle

Per Side

Hendrickson Auxiliary Lift Axle Suspensions
Limited Warranty

THE LIABILITY OF HENDRICKSON UNDER THIS WARRANTY SHALL BE LIMITED SOLELY TO THE ABOVE REFERENCED COSTS
ASSOCIATED WITH THE REPAIR OR REPLACEMENT, BY AN AUTHORIZED PARTY, OF APPLICABLE HENDRICKSON PARTS THAT ARE
DETERMINED BY HENDRICKSON TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP. HENDRICKSON SHALL NOT BE LIABLE
FOR (a) ANY REPAIRS PERFORMED BY ANY UNAUTHORIZED PARTIES, OR (b) ANY INCIDENTAL, SPECIAL, PUNITIVE, INDIRECT,
CONSEQUENTIAL OR OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, TOWING EXPENSES, DOWNTIME EXPENSES, LOST
PRODUCTIVITY, ECONOMIC LOSS, LOST REVENUE, LOST PROFITS, CARGO DAMAGE, LOSS OF USE OR DAMAGE TO OTHER PROPERTY,
OR ANY OTHER LOSSES OR COSTS RESULTING FROM A HENDRICKSON DEFECTIVE PART COVERED UNDER THIS WARRANTY.

Per Axle

Auxiliary Axle Limited Warranty
This Hendrickson Auxiliary Axle Systems (“Hendrickson”) warranty covers Hendrickson auxiliary lift axle suspensions
manufactured on approved vehicles, when

Per Side

Air control valves

1.0

Per Kit

Air springs

1.0

Per Side

Compliant Tie–Rod Assembly

1.0

Kingpins (Hendrickson fabricated axle)

6.0

Kingpins (I–beam style axle)

4.0

Non tri–functional bushings

2.0

Radius rods

1.0

Stabilizers or reverse lockout shocks

1.0

Tri–functional bushings

4.0

properly installed and assembled by the subject vehicle original equipment manufacturer (“OEM”) on new
production vehicles or by authorized body builders or authorized installers on vehicles in the field,

ii.

properly maintained in compliance with all applicable Hendrickson and vehicle OEM publications and
instructions, and

iii. used in recommended or approved applications in the United States and/or Canada and within the rated
capacities as described
in all applicable Hendrickson and vehicle OEM publications
and instructions.
The Hendrickson Warranty Period for each applicable component begins when the Hendrickson auxiliary lift axle
suspension is put into service and ends at the completion of the respective parts and labor time periods specified in the
Warranty Coverage Terms Table on Page 2. The Hendrickson Warranty Period may differ on some components only if
Hendrickson has provided written authorization.
Hendrickson warrants that Hendrickson auxiliary lift axle suspension will be free from defects in material and
workmanship during the Hendrickson Warranty Period. This Hendrickson warranty coverage
is transferable.
This warranty covers 100% of the cost of applicable repair/replacement parts and labor allowances as may be authorized
by Hendrickson, and is subject to the conditions, exclusions and limitations herein.

Per Axle

* Any components listed or not listed, the time allowance must be approved by the Hendrickson Warranty Department prior to work
being performed.

i.

The Hendrickson auxiliary lift axle suspension components covered under this warranty are strictly limited to those
listed in the Warranty Coverage Term Table on Page 2 and any corresponding genuine Hendrickson service parts.

Call Hendrickson at 1.800.660.2829 or 1.800.668.5360 in Canada for additional information.

www.hendrickson-intl.com

Specialty Products - Auxiliary Axle Systems
277 North High Street
Hebron, OH 43025-8008 USA
1.800.660.2829 (Toll-free U.S. and Canada)
1.740.929.5600 (Outside U.S. and Canada)
Fax 1.740.929.5601

Hendrickson Canada
250 Chrysler Drive, Unit #3
Brampton, ON L6S 6B6 Canada
905.789.1030
Fax 905.789.1033

To learn more about Auxiliary Axle Systems WARRANTY:
Email: LiftAxleTech@hendrickson-intl.com
Phone: 1.800.660.2829 or 1.800.668.5360
Web: www.hendrickson-intl.com

H624 Rev E 01–19
Information contained in this literature was accurate at the time of publication. Product changes may have been made after the copyright date that are not reflected.

© 2019 Hendrickson USA, L.L.C. All Rights Reserved

Printed in United States of America

Auxiliary Lift Axle Suspension – Limited Warranty Statement

Warranty Coverage Terms
COMPONENT DESCRIPTION

All non–recommended Hendrickson
auxiliary lift axle suspension
applications must receive written
approval from Hendrickson in order to
be covered under this warranty.
NOTE: The terms and coverages in
this warranty document APPLY ONLY
to applicable Hendrickson auxiliary lift
axle suspensions operated within the
United States and/or Canada.
This warranty is also subject to the
conditions, exclusions and limitations
listed below and elsewhere in this
document.
*Please note that for COMPOSILITE
EX suspensions ONLY, the Warranty
on Hendrickson–Manufactured Major
Structural Components is extended to
7 years.

PARTS

LABOR

COMPOSILITE EX Hendrickson–Manufactured
Major Structural Components

7years*

1 year

All other Hendrickson–Manufactured Major
Structural Components

5 years

1 year

Pivot Bushings1
Modular Air Controls
Pneumatic Air Controls
Air Springs
Stabilizers

3 years
3 years
1 year
2 years
1 year

1 year
1 year
1 year
1 year
1 year

Compliant Tie–Rod Assembly (includes stabilizers,
flat bar and ends with bushings)

3 years

1 year

King Pins1
King–Pin Bushings1
Serviceable Items (brake pads, etc.)

1 year
1 year
1 year

1 year
1 year
1 year

Other suspension, brake and wheel–end
components, including chambers:
1

Warranty as provided by
the respective component
supplier or the OEM as
applicable.

Warranty Claim Process

Filing Warranty Claims

Warranty claims regarding Hendrickson auxiliary lift axle suspension alleged problems occurring within the time periods
specified in the Component Coverage Term table shall be directed to Hendrickson. The Hendrickson Warranty Department
must authorize all repairs and services associated with any potential warranty claims before such repairs and services are
performed. Failure to obtain such prior authorization may result in partial or complete rejection of the warranty claim. For a
warranty repair/service authorization number, please contact the Hendrickson Warranty Department:

1. REVIEW THE APPLICABLE HENDRICKSON WARRANTY COVERAGE for the component(s). If the component falls
within the stated Hendrickson Warranty Period, continue with Step 2.

•• Auxiliary lift axle suspension model number
•• Auxiliary lift axle suspension serial number
•• Auxiliary lift axle suspension in–service date
•• Description of the system problem and the part number(s) of the subject part(s)
•• Special application approval documentation (if applicable)
3. Contact the appropriate party, depending upon whether you are an end user (owner), OEM dealer, or a Hendrickson
distributor:
■■

For warranty claims to be considered, they must be submitted to the Hendrickson Warranty Department within two (2)
weeks from when the component problem occurred. Warranty claims filed after this two (2) week window may be subject
to partial or complete rejection of the warranty claim.

■■

Warranty claims must include all required information, such as customer name, model number and serial number,
in–service date, date of alleged problem, mileage, vehicle identification number, model number and serial number. Failure
to supply this information may result in partial or complete rejection of the warranty claim. See FILING WARRANTY CLAIMS
for complete procedure.

■■

The applicable OEM dealer or repair facility shall be responsible for retaining all warranty claim–related parts and
material until each warranty claim is settled. Failure to retain all warranty parts and material or return the parts and
material to Hendrickson upon request may result in partial or complete rejection of the warranty claim.

■■

When authorizing repairs or services, the Hendrickson warranty administrator will determine the costs and procedures.
For those warranty claims it authorizes, Hendrickson will pay a specified labor allowance, determined by the Hendrickson
Warranty Department, for the associated repair or replacement of a defective Hendrickson component. Hendrickson shall
not be responsible for any additional costs that may be incurred when replacement parts or materials are not acquired
through Hendrickson.

arranty coverage is dependent upon compliance with applicable grease/
W
lubrication and maintenance schedules and instructions.

Other Warranty Exclusions
This warranty does not cover normal wear and deterioration or extend to any Hendrickson auxiliary lift axle suspensions
or Hendrickson–authorized repair or replacement components that have been:
■■

Used in any application not intended by or contrary to written recommendations or specifications from Hendrickson
and the vehicle OEM

■■

Improperly installed, serviced, maintained or repaired

■■

Modified without written authorization from Hendrickson

■■

Involved in an accident, fire or other casualty

■■

Misused, abused or neglected

■■

Operated beyond the rated load capacity or capability of the
auxiliary lift axle suspension or the respective vehicle

■■

Operated with component parts, (repair, replacement or otherwise) that are not manufactured,
distributed, or authorized by Hendrickson

•• Must be accompanied by an RMA (Return Material Authorization) claim number or the warranty claim number issued by

■■

Subjected to abnormal operating conditions

•• Must be sent prepaid. Hendrickson will reimburse the customer for the freight charges if the returned parts are

■■

Subjected to any damage or failure caused by or otherwise attributed to any vehicle
components, systems or equipment that are not manufactured or distributed by Hendrickson

e
g
a
r
e
v
o
C
Warranotnys
Exclusi

■■

Hendrickson has the sole discretion and authority to approve or disapprove a warranty claim, and authorize the repair
or replacement of defective or non-functioning parts.

■■

DO NOT destroy the parts being considered for warranty without Hendrickson’s authorization. All parts in question are
subject to return to Hendrickson for evaluation. Failure to return such parts may result in partial or complete rejection of the
warranty claim. Parts to be returned under a warranty claim:
the Hendrickson Warranty Department.
confirmed by Hendrickson to be defective or non-functioning.

■■

Only Genuine Hendrickson Parts, or parts sold through Hendrickson, may be used to repair Hendrickson auxiliary lift
axle suspensions. This warranty also applies to genuine Hendrickson parts installed under a warranty claim authorized by
Hendrickson. All such genuine Hendrickson parts shall be covered under the remaining, unexpired portion of the original
Hendrickson Warranty Period for the particular auxiliary lift axle suspension.

■■

Hendrickson auxiliary lift axle suspension problems or parts failures that result from improper installation are the
responsibility of the installer of the suspension. These are not warranted by Hendrickson.

HENDRICKSON SHALL NOT BE RESPONSIBLE FOR:
■■

Any repairs performed by any unauthorized parties

■■

Any costs associated with shipping or other transportation of parts to or from locations where authorized repairs are
to be performed

■■

Any costs associated with towing, downtime, or miscellaneous shop charges

■■

Other applicable damages, losses or costs as listed in LIMITATION OF WARRANTY or elsewhere in this document.

2. LOCATE AND RECORD the following information using a Hendrickson Lift Axle Warranty Claim Request Form (Lit. No.
H800), available online at www.hendrickson-intl.com:

A. END USERS (OWNERS) OR OEM DEALERS: Report the warranty claim and associated problem to the OEM or
other such installer of the Hendrickson auxiliary lift axle suspension.
B. HENDRICKSON DISTRIBUTORS: Report the warranty claim and
associated problem to the Hendrickson Warranty Department
at 800–660–2829 (in the United States) or at 800–668–5360
(in Canada), and submit the completed Lift Axle Warranty Claim
Request Form in Step 2. The Warranty Department will issue an
RMA (Return Material Authorization) claim number for each
submitted warranty claim. All parts to be returned to Hendrickson
or its vendors must be labeled with this RMA or warranty claim
number and shipped within 30 days for timely processing of the
warranty claim.
4. SUBMIT TO THE HENDRICKSON WARRANTY DEPARTMENT a work order job description with your RMA claim
number or warranty claim number describing what is to be repaired or replaced (refer to the standard repair times
listed in the Labor Allowance section). This work order job description should be as itemized and detailed as possible
for prompt processing and maximum consideration.