NHTSA ID Number: 10153937
Manufacturer Communication Number: TSB 18-2378
TSB/Document Date: 2019-03-04
Summary
Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a fuel slosh noise primarily when the fuel tank is over 3/4 full and when driving at low speeds. This may be due to the fuel moving around in the fuel tank. Follow the Service Procedure steps to correct the condition.
TECHNICAL SERVICE BULLETIN
Fuel Slosh Noise - All Wheel Drive (AWD)
18-2378
14 December
2018
This bulletin supersedes 17-2046. Reason for update: Concern Carryover to New Model
Model:
Ford
2015-2019 Edge
Lincoln
2016-2018 MKX
2019 Nautilus
Summary
This article supersedes TSB 17-2046 to update the vehicles affected.
Issue: Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles equipped with all wheel drive (AWD)
may exhibit a fuel slosh noise primarily when the fuel tank is over 3/4 full and when driving at low speeds. This may
be due to the fuel moving around in the fuel tank.
Action: Follow the Service Procedure steps to correct the condition.
Parts
Part Number
Description
H2GZ-9054-A Fuel Tank Strap
W718813-S442 Fuel Tank Bolt
Quantity
2
4
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage
limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the
identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
Time
No.
Description
2015-2019 Edge AWD, 2016-2018 MKX AWD, 2019 Nautilus AWD: Replace The Fuel Tank
Straps (Do Not Use With Any Other Labor Operations)
182378A
0.4
Hrs.
Repair/Claim Coding
Causal Part:
9054
Condition Code: 01
Service Procedure
1. Is the customer concern a fuel slosh noise coming from underneath the vehicle that occurs primarily when the fuel
tank is around 3/4 full and when driving at low speeds?
(1). Yes - go to Step 2.
(2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 100-04 for normal diagnostics.
2. Raise the vehicle on a hoist. Refer to WSM, Section 310-01.
3. Support the fuel tank using a powertrain lift.
4. Remove and discard the fuel tank straps and fasteners.
5. Install new fuel tank straps and fasteners.
(1). Tighten bolts to 25 +/- 3.8 Nm (18 +/- 2.8 lb-ft.).
© 2018 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
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TSB/Document ID: TSB 18-2378
Replacement Service Bulletin Number:
MFR Communication Date: 2018-12-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, GASOLINE
MFR Component System:
MFR Component Subsystem:
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