Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Date:
To:
From:

January 24, 2019
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager

This Electronic Service Bulletin replaces and cancels
the bulletin SRV-ESB-17-002 published on November 16, 2017
Dear Dealers,
This document is to provide you with the correct procedure to follow for 12 volt battery
replacement under warranty for the batteries installed on all Ducati motorcycle models.
Ducati guarantees that all batteries installed on all Ducati motorcycles, like all other vehicle
components, for a period of 12 months shall be free of manufacturing faults.
According to our experience and the feedback provided by the supplier, the battery
manufacturing faults occur always within the first 3 months from the battery warranty
activation date.
According to our analyses, batteries replaced after this time, did not feature manufacturing
faults and they were returned to a properly serviceable state after a full charge cycle with a
dedicated charger.
NOTE
Following are the Ducati Service approved chargers for lead-acid batteries:
TecMate BatteryMate 150-9 and Optimate Pro 4
For lithium-ion batteries use ONLY the Ducati Service approved charger part
no. 69924821A.

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Table of contents
Introduction

Page
1

Lead-Acid Battery Operation

2

Lead Acid Battery Preparation

3

Battery Charger Operation with New Lead Acid Batteries

4

Lithium Ion Battery Operation

5

Pre-delivery operations for lithium ion batteries

5

New Warranty authorization process for batteries

6

Assessment criteria of Lithium-ion battery efficiency

7

Assessment criteria of generator/regulator recharge system efficiency

8

Assessment criterion of the current nominal consumption

8

Assessment criteria for the battery replacement under warranty

10

Warranty reimbursement procedure

10

Lead-Acid Battery Operation
Lead-Acid batteries are subject to sulfation (formation of lead sulphate crystals on the plates)
when they are discharged deeply and quickly (for instance because of the use of non-original
equipment devices like satellite anti-theft systems, etc.) or when they are not charged
periodically when the vehicle is not in use (battery self-discharge and motorcycle natural
consumption).
The battery can be charged periodically either through the charge circuit of the motorcycle or
the Ducati approved charge maintainer when the vehicle is not used for extended periods.
A new Ducati Battery Charger is now available with the following part number:
- 69928471AZ (North America)
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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
The warranty conditions for Customers are indicated in the motorcycle owner's manual, and in
chapter 2 "Exclusions" of the Service Booklet section "General Warranty Conditions".
The battery preparation method during the pre-delivery phase influences the battery life. If
it is not performed correctly, it reduces the battery capacity compared to the nominal one.
Below you will find the guidelines to perform a correct activation of the lead-acid batteries.
Lead Acid Battery Preparation
WARNING
Carefully read the filling, charging and installation instructions below before working
with the battery
1. Remove the adhesive strip that protects the filler caps on the battery
2. Add acid to the battery (check that all acid is poured into the battery)
3. Allow battery to rest for at least 60 minutes (this process is essential to ensure a correct
battery performance)
4. Place the bar with the caps on the battery filler holes without securing it
5. Keep the bar down without fixing it and perform the first battery charge in the “new”
setting

NOTE
Check that battery terminals remain properly connected to the battery charger
6. At the end of the first charge, press the bar down firmly with both hands to ensure caps
proper seating (avoid pounding and hammering)

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Battery Charger Operation with New Lead Acid Batteries
For the first recharge, follow the instructions of the manual present inside the acid box,
making sure to use one of the Ducati approved chargers listed here below:
BatteryMate 150-9

Position the yellow knob on "NEW".
Position the red knob on the correct
battery nominal charge "RANGE".
Example for battery
YUASA YT12B - BS:
Range 4  10÷16Ah

Optimate Pro 4

Position the knob on "NEW".

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Lithium-ion batteries
Lithium Ion batteries are subject to permanent damage if they exposed to overvoltage and
overcharging, as well as by excessive discharge. These batteries must be charged and/or kept
charged when the bike is not used for extended times, using the charger / charge maintainer
no. 69924821A specific for this type of battery. Never use battery chargers for lead-acid
batteries.
For the currently used batteries HJT7B-FPZ-SC and HJT7B-FPZ, never exceed 14.5 Volts during
the charge cycle. In any case, the charge current shall never exceed 0.5 C = 2 Amperes
(considering that the battery nominal capacity is C=4Ah).
NOTE
Make sure that no accessory is directly connected to the battery or to the motorcycle
diagnostic socket.
WARNING
During battery storage in the workshop, it is necessary to fully charge it at least once
every 3 months using the dedicated charger for Lithium-ion batteries part
no.69924821A.
Pre-delivery operations for lithium ion batteries
Before installing the battery on the motorcycle, measure the static voltage; if equal to or
higher than 8 Volts, fully charge the battery using the dedicated charger for Lithium-ion
batteries part no.69924821A.
NOTE
Lithium-ion batteries with voltage lower than or equal to 8 Volts shall NEVER be
charged and must be replaced.

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
New Warranty authorization process for batteries
For any battery warranty reimbursement request it will be necessary to include the Technical
sheet for the request of battery replacement under warranty attached to this bulletin (SRVESB-19-001 Annex.pdf) with your warranty pre-authorization request. This will allow us to
better identify and analyses the real faults.
This sheet must be filled in every part and attached to the warranty pre-authorization request;
please be reminded that the .pdf file can be modified; to enter the required information, the
document does NOT need to be printed; just open and edit it directly by means of a .pdf
viewer; once it has been edited and saved, the document may be attached.
Your Service Area Manager will assess the request according to the information specified in it
and may request to send the battery to Ducati to have it analyzed.
Should it not be possible to recover the battery because of a fault caused by the vehicle
electric system, it will be replaced under Warranty. To this end, it is necessary to specify it in
the relevant repair request of the electric system by indicating the real fault cause (for
instance: voltage regulator, component that has caused the excessive consumption, etc.).
Assessment criteria of lead-acid battery efficiency
A lead-acid battery that is still efficient in terms of residual charge and its inrush current after
the charge cycle must respect the values below:
Measurement (1)

(B) ≥ 12.5 Volts

Measurement (2)

C1 and C2 ≥ 12.5 Volt

Measurement (3)
Under the following conditions:

(C1) - (C2) ≤ 0.2 Volt

A. is the battery no-load voltage measured before the charge cycle (battery disconnected
from electric charges)
B. is the battery no-load voltage measured after a 10-hour charge cycle and a 2-hour
"stabilization" period
C. is the battery no-load voltage measured after a 15-second cranking cycle and a 5minute "waiting" time
The voltage value of 12.5 Volts corresponds to a 75% of the nominal charge of a VRLA battery
in good conditions.
NOTE
If value (A) is < than 10 Volts, the conditions of Measurement (1) could not be met. In
that case, perform a second standard (STD) charge of the battery.

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
First take Measurement (1) and ONLY IF the specified conditions are met, proceed with
Measurement (2); otherwise replace the battery.
The measurement of value (C) must be performed twice, therefore two values of no-load
voltage (C1) and (C2) will be detected and reported in the technical sheet.
NOTE
Should the C1 and C2 values NOT be ≥ 12.5 Volts, do not perform Measurement (3)
and replace the battery.
Assessment criteria of Lithium-ion battery efficiency
Lithium-ion batteries feature a "quite low" voltage drop during the discharge, until the battery
residual charge is close to a 20% of the nominal value. For this reason, it is not possible to
infer the residual charge or the inrush current by monitoring the no-load voltage or after the
cranking cycle (as for the lead-acid batteries).
WARNING
Lithium-ion batteries already installed on the motorcycle, must be charged using the
battery charger approved by Ducati for lithium-ion batteries part no. 69924821A,
regardless of the detected no-load voltage (voltage measured with battery not
connected to the electric system of the motorcycle).
NOTE
We hereby inform you that all Lithium-ion batteries for which a replacement under
warranty is requested will be checked, and should they be found suitable, the request of
reimbursement under warranty will be rejected.
After the complete charge cycle, wait 1 hour and check that:
1. (B) ≥ 12.7 Volts; value (B) is the no-load voltage of the battery measured after a 10hour charge cycle and a 2-hour “stabilization” period.
2. It is possible to start the engine 3 times at intervals of 10 seconds. After starting the
engine, let it run for 5 seconds at idle and then stop it.
If one of the 2 conditions above is not met, fill in a YouTech Service Request and wait for your
Service Area Manager feedback before filling in a warranty pre-approval request.

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Assessment criteria of generator/regulator recharge system efficiency
The battery charge system can be considered efficient if, using a battery with no-load voltage
≥ 12.8 Volts, the 2 following measurements (D) and (E), corresponding to the voltage value
regulated in the battery, are verified:
1. (D) ≥ 13.5 Volts
2. 13.5 Volts ≤ (E) ≤ 15.0 Volts
where:
(D): is the measured battery voltage, regulated by the charge system with engine at idle;
auxiliary electric devices such as fans, turn indicators, heated handgrips, high beams, etc.
(if any) must be disabled.
(E): is the measured battery voltage, regulated by the charge system with engine at 4000
rpm; auxiliary electric devices such as fans, turn indicators, heated handgrips, high beams,
etc. (if any) must be disabled.
Assessment criterion of the current nominal consumption of the motorcycle in Key-OFF
condition
The motorcycle electric system is designed to reduce the battery current consumption as
much as possible when the bike is off. Such value usually respects a maximum allowed value
calculated below for each Ducati model without including production tolerances and
component ageing.
The electric current absorbed by the motorcycle in key-OFF indicated as (F) must be measured
with the DMT instrument part no. 979000260 following the instructions indicated in the
relevant technical manual.
NOTE
The values of current absorbed by the motorcycle are calculated without installed
accessories (both original and non-original). Disconnect any accessory before taking
the measurement. After your Area Manager has checked the technical sheet, a new
measurement of the electric consumption of Ducati original accessories may be
requested.

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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Models

MY

SBK 848-1098-1198
Multistrada 1200 (all versions)
Streetfighter 848-1098
Hypermotard 796
Hypermotard 1100 Evo
Monster 696
Monster 795
Monster 796
Monster 1100 Evo
Multistrada 950
Diavel (all versions)
Diavel 1260 (all versions)
XDiavel (all versions)
Hypermotard 821 (all versions)
Hypermotard 939 (all versions)
Hypermotard 950 (all versions)
Monster 797 (all versions)
Monster 821 (all versions)
Monster 1200 (all versions)
Multistrada 1200 (all versions)
Multistrada 1260 (all versions)
Multistrada 1200 Enduro (all versions)
Multistrada 1260 Enduro (all versions)
Scrambler (all versions)
Scrambler Sixty2 (all versions)
Supersport (all versions)
899 Panigale
1199 Panigale (all versions)
1199 Superleggera
959 Panigale (all versions)
1299 Panigale (all versions)
1299 Superleggera
Panigale V4 (all versions)

07-13
10-14
10-15
10-12
10-12
08-14
12-15
11-15
12-13
17-19
11-18
19
16-19
13-15
16-18
19
17-19
14-19
14-19
15-18
18-19
16-18
19
15-19
16-19
17-19
14-15
12-15
14
16-19
15-18
17
18-19

Maximum value of
absorbed current in
Key-OFF [mA]

Absorption
class

(F) ≤ 2.5 mA

A3

(F) ≤ 0.7 mA

A2

(F) ≤ 0.4 mA

A1

The measurement must be performed with the red security LEDs off. If the security LED is
still active, wait for the flashing to stop (it can last up to 24 hours, refer to the Operating and
Maintenance Instructions Manual of the analyzed model)
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Rules for battery replacement under warranty
All Motorcycles
Electronic Service Bulletin SRV-ESB-19-001
Assessment criteria for the battery replacement under warranty
The battery can be replaced under warranty exclusively upon authorization of the Service Area
Manager who will assess the relevant technical sheet. The warranty will cover the following
cases:
 problems of the battery charge system and therefore of non-conforming battery according
to the efficiency checks and the engine cranking test;
 a higher self-absorption current in Key-OFF condition (F) than the specified one indicated
in the table above and therefore of non-conforming battery according to the efficiency
check and the engine cranking test;
 faulty battery (within the first 3 months from the warranty activation date).
Ducati reserves the right to request the return of the batteries replaced under warranty within
90 days of the replacement
Warranty reimbursement procedure
For the operations necessary to fill in the Technical sheet for the request of battery
replacement under warranty you will be reimbursed for a labor time of 18 minutes (3 LU). The
warranty reimbursement request is submitted by providing the following codes for labor:

Operation Code

0 – 999 – 179

NOTE
Ducati will not accept warranty requests for non-original batteries, i.e. batteries that
have not been purchased through the Ducati DMH official network (For North America
market excluded- must use direct replacement of same model from same manufacturer
sourced from local vendor)
NOTE
Warranty requests for North America must include the invoice for the replacement
battery denoting battery description, part number, and the dealer cost from the local
vendor
NOTE
Ducati will not accept warranty requests unless the technical sheet is filled in correctly
and attached to the request (SRV-ESB-18-006 ENGLISH_Annex.pdf)
For questions about this Electronic Service Bulletin,
please contact your Service Area Manager.
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