NHTSA ID Number: 10153721
Manufacturer Communication Number: M650116
TSB/Document Date: 2019-02-25
Summary
XM Satellite Radio Reception. INFORMATION Currently Satellite Radio is provided by SiriusXM for MINI
customers. SiriusXM is the only company currently broadcasting Satellite Radio in North America. Satellite radio was broadcast from two different sets of Satellites using different earth orbits. XM uses geosynchronous (GEO) satellites located roughly above the equator. This means that the satellite signal to some parts of the United States can come in at an angle as low as 32 degrees to the horizon. This is different than Sirius Satellites in a Highly Elliptical Orbit (HEO) which came in to the vehicle at a higher angle to the horizon. As of April 2016 Sirius equipped head units moved to the XM Satellites constellation and now show the same location based cutouts.
TIS Service Bulletin
Page 1 of 2
SI M65 01 16
Audio, Navigation, Monitors, Alarms, SRS
December 2018
Technical Service
XM Satellite Radio Reception
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin replaces SI B65 01 16 dated February 2016
What’s New:
• Situation section
• Cause section
• Information section
• Reception Complaint reporting.
MODEL
F55 (Cooper Hardtop
4 Door, Cooper S
Hardtop 4 Door)
produced from July
2014
F56 (Cooper Hardtop 2
Door, Cooper S
Hardtop 2 Door)
produced from
November 2013
Vehicles equipped with
Base Radio
F54 (Cooper Clubman,
Cooper S Clubman)
produced from October
2015
F55 (Cooper Hardtop
4 Door, Cooper S
Hardtop 4 Door)
produced from March
2016
F56 (Cooper Hardtop 2
Door, Cooper S
Hardtop 2 Door)
produced from March
2016
F57 (Cooper
Convertible, Cooper S
Convertible) produced
from November 2015
Vehicles equipped with
Wired Package 7L5
(Package includes
SA609 Navigation
system)
SITUATION
SiriusXM Radio reception may drop out in certain geographic locations
CAUSE
These vehicles have an XM Satellite Radio chip installed. Since April 2016 these radios receive their Satellite
Radio signal from XM satellites, which was different than previous vehicles using Sirius chip equipped head
units.
INFORMATION
Currently Satellite Radio is provided by SiriusXM for MINI customers. Previously Satellite radio was
broadcast from two different sets of Satellites using different earth orbits. XM using geosynchronous (GEO)
satellites located roughly above the equator. This means that the satellite signal to some parts of the United
States can come in at an angle as low as 32 degrees to the horizon. This was different than Sirius Satellites in a
Highly Elliptical Orbit (HEO) which used to come in to the vehicle at a higher angle to the horizon. As of April
2016 Sirius equipped head units moved to the XM Satellites constellation and show the same location-based
cutouts.
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/486...
1/7/2019
TIS Service Bulletin
Page 2 of 2
SiriusXM is currently updating the repeater network to cover areas of low reception, but the general
disadvantage of geostationary satellites can’t be compensated completely. Buildings, hills, trees, highway
sound blocking walls or any other obstacles might block the satellite signal coming from the south at a 32
degree elevation angle and might cause audio dropouts in absence of terrestrial repeaters. Reception quality
decreases the further north you travel, as the angle of the incoming signal gets flatter. Adverse weather
conditions will affect reception. Sirius XM will increase the amount of Sirius and XM repeaters gradually to
improve situation in metropolitan areas.
When investigating Satellite Radio cutouts or a temporary loss of reception:
Please compare to a similarly equipped vehicle.
Replace no parts
Customers should direct all reception complaints to Sirius Product Support at 866-463-5326.
Their working hours are
08.00 AM – 10.00 PM EST Monday – Friday
08.00 AM – 08.00 PM EST on Saturday - Sunday
Customers must provide:
the exact location (street address or Latitude/Longitude) of dropout
weather conditions
time of day the drop occurred.
The only possible change in the customers reception would come IF Sirius/XM installs ground based repeaters
in the problem area.
Customers also have the option of listening to SiriusXM via an app on their phones. The SiriusXM Internet
Radio app is available for download from iTunes and Google play.
WARRANTY INFORMATION
Not applicable
Posted: Wednesday, December 12, 2018
[ Copyright ©2018 BMW of North America, Inc. ]
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/486...
1/7/2019
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TSB/Document ID: M650116
Replacement Service Bulletin Number:
MFR Communication Date: 2018-12-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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