TIS Service Bulletin

SI M01 06 03
Warranties

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December 2017
Technical Service

MINI “Enhanced” Dealer Self-Authorized (DSA) Goodwill
Program
New information provided by this revision is preceded by this symbol

.

This Service Information bulletin supersedes SI M01 06 03 dated February 2018.
What’s New:
• Updated for 2019

MODEL
All

INFORMATION
The “Enhanced” Dealer Self-Authorized (DSA) Goodwill Program :


Provides the top level (Tier 1) expanded benefits for qualifying dealers
And for Tier 1 and Tier 2 dealers:



The Mileage limit was increased to 110,000 from 96,000 for Tier 1 and Tier 2 dealers.

The Dealer Self-Authorized Goodwill Program (DSA) provides your dealer with a tool to build and maintain
customer confidence with the MINI brand during difficult situations. The objective is to exceed your customers’
expectations, increase their satisfaction, and maintain product loyalty, leading to repeat sales.
This program does not replace the existing Regional Field Authorization (FAS) Goodwill process. Instead, it
offers you an opportunity to make a customer goodwill decision “on-the-spot” without the need to obtain prior
approval from MINI USA. This gives your dealer a greater opportunity to deliver on the program’s objective.
DSA Goodwill Considerations
When determining whether to offer goodwill assistance to your customer, the following factors are to be
considered:


Cost of the repair



Condition of the vehicle



Has the vehicle been properly maintained at a MINI dealer?



Does the customer currently own multiple MINI vehicles, or has he or she owned a MINI vehicle
previously?



Would, or did, the customer endure an unusual hardship?



Would investing in your customer keep him or her in the MINI brand?

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What is the elapsed time and/or mileage since the applicable vehicle coverage expired?

Customer assistance through “DSA Goodwill” is discretionary and not an obligation; the decision to provide
assistance requires careful evaluation of the customer’s situation and circumstance.
ELIGIBLE VEHICLES
US-specification MINI vehicles:


Distributed in the United States (including Puerto Rico) by MINI USA, a division of BMW of North
America, LLC (“MINI USA”), or those



Sold through a “Military Sales” programs, that are now



Registered and currently being operated in the United States or Puerto Rico

PROCEDURE
DSA TIME AND MILEAGE LIMITS
As determined by the vehicle’s original in-service date:


Up to 8 years (96 months); and/or



Up to 110,000 miles, whichever occurs first

Vehicles with a Demo Extension receive no additional coverage beyond Dealer Self-Authorized (DSA) Program
time and mileage limits.
“Tier 1 and Tier 2 DSA” Criteria, program Guidelines and Exclusions*

*See the “DSA Tier Evaluation and Assignment by Quarter” Information listed below.
DSA GUIDELINE CLARIFICATIONS
Tier 1 DSA – Repair cost
$10,000 or less per repair line item is prior to any participation (DSA GW/Dealer/Customer).
Tier 1 DSA – MINI Maintenance Program
DSA is allowable up to six (6) months after the expiration of the “standard” 3 year (36 month)/36,000 mile
maintenance program that applies to the vehicle.
DSA cannot be used to extend the MPU coverage.

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Tier 2 DSA – Repair cost only
$6,000 or less per repair line item is prior to any participation (DSA GW/Dealer/Customer).
OTHER DSA REQUIREMENTS
Additionally, the vehicle cannot have any active warranty or other program coverage that applies to the repair or
item being claimed, for example:


MINI New Passenger Car Limited Warranty



Type 2 and Type 3 Parts Warranty claims



Demo Extension Warranty



Emission Warranties



MINI NEXT Certified Pre-Owned Limited Warranty



Extended Motorer Protection programs



MINI Roadside Assistance Program coverage including towing
2019 DSA Tier Evaluation and Assignment by Quarter

January 14, 2019: First Quarter Tier Evaluation and Assignments
A. Dealers at or less than 110% of the Regional Average will be assigned to Tier 1.
B. Dealers greater than 110% of the Regional Average will be assigned to Tier 2.
C. Dealers greater than 150% of the Regional Average will be assigned to Tier 3.
Tier 3 Dealers


Suspension from DSA Program



All goodwill requests are to be “FAS” authorizations



Coaching to reach Tier 1 or 2 DSA through the use of Action Plans

Important Note: Dealers percentage is based off Average Goodwill Cost (Combined Cost FAS / DSA per
unique VIN) from the November 2016 Goodwill Measurement Tool compared to the Regional Average.

April 15, 2019: Second Quarter Tier Evaluation and Assignments
A. Dealers at or less than 110% of the Regional Average will be assigned to Tier 1.
B. Dealers greater than 110% of the Regional Average will be assigned to Tier 2.
C. Dealers greater than 150% of the Regional Average will be assigned to Tier 3.
Tier 3 Dealers


Suspension from DSA Program



All goodwill requests are to be “FAS” authorizations



Coaching to reach Tier 1 or 2 DSA through the use of Action Plans

Important Note: Dealers percentage is based off Average Goodwill Cost (Combined Cost FAS / DSA per

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unique VIN) from the February 2017 Goodwill Measurement Tool compared to the Regional Average.

July 15, 2019: Third Quarter Tier Evaluation and Assignments
A. Dealers at or less than 110% of the Regional Average will be assigned to the Tier 1.
B. Dealers greater than 110% of the Regional Average will be assigned to Tier 2.
C. Dealers greater than 150% of the Regional Average will be assigned to Tier 3.
Tier 3 Dealers


Suspension from DSA Program



All goodwill requests are to be “FAS” authorizations



Coaching to reach Tier 1or 2 DSA through the use of Action Plans

Important Note: Dealers percentage is based off Average Goodwill Cost (Combined Cost FAS / DSA per
unique VIN) from the May 2017 Goodwill Measurement Tool compared to the Regional Average.

October 14, 2019: Fourth Quarter Tier Evaluation and Assignments
A. Dealers at or less than 110% of the Regional Average will be assigned to the Tier 1.
B. Dealers greater than 110% of the Regional Average will be assigned to Tier 2.
C. Dealers greater than 150% of the Regional Average will be assigned to Tier 3.
Tier 3 Dealers


Suspension from DSA Program



All goodwill requests are to be “FAS” authorizations



Coaching to reach Tier 1or 2 DSA through the use of Action Plans

Important Note: Dealers percentage is based off Average Goodwill Cost (Combined Cost FAS / DSA per
unique VIN) from the August 2017 Goodwill Measurement Tool compared to the Regional Average.
DSA Goodwill Participation Matrix (Vehicle Age and Mileage)

MINI USA’s goodwill participation (coverage percentage) is determined by the sliding scale above - by applying
the vehicle’s current age (months) and mileage (this is also provided as an attachment.).

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Attention: The vehicle’s current age is now calculated and displayed for you in the DCSnet Warranty
Vehicle Inquiry in the “Warranty/Maintenance Programs/Contract Services (Administered by BMW NA)” section
under the column heading “Current Age (Mth).”
Goodwill participation can be offered up to and including a vehicle’s “covered percentage” for labor, parts and
sublet (together equally or individually varying).
The goodwill participation must be noted on the repair order and the claim comments.
Repair Order Invoicing
Reimbursement for Dealer Self-Authorized (DSA) Goodwill repairs is at your dealer’s established warranty rates
unless otherwise required by state law.
The “entire” repair is to be invoiced at the “applicable rates” when MINI USA is paying for any portion of a
repair.
Note: Any remaining “customer portion” of the repair must also be charged at “applicable rates.”
Rental Car (Only eligible for Tier 1 Centers)
If alternate transportation is needed, please provide the customer with a vehicle through one of our preferred
third-party rental car providers (Hertz or Enterprise).
Notes:


Only eligible if other alternate transportation options are not available; and this



Rental car expense (sublet) will also be reimbursed at the DSA Goodwill Matrix Percentage that applies.

Invoice the allowable rental car expenses (Excluding fuel) as a separate line item on the repair order as outlined
below


MINI rental vehicle: Up to $53.00 a day; plus the



Market surcharge (if applicable); plus the



