Service Bulletin – Product

Subject: Non-Conforming ECA Clutch Inventory
Document Number: CLIB0034 (PACCAR Release Draft)
Date: December 10, 2018

Updated:

Issue Description:
Non-Conforming Clutch Levers on the ECA Clutches
Inventory Containment/Corrective Action:
Review ECA Clutch Part Numbers - 122002-35/35A and 122003-42/42A inventory for
date codes specified below:
• Effected date range – April 1, 2017 thru June 5, 2018
• Clutch serial numbers between:
o AU1704010001 or SL1704010001 – 17(Year) 04(Month) 01(Day)
And
o AU1806019999 or SL1806059999 – 18(Year) 01or 06(Month)
05(Day)
• See below illustrations on how to identify locations of clutch serial numbers and
serial number breakdowns.
o If Box label is legible, clutch assembly does not need to be unboxed.
o If Box label is not legible, unbox Clutch and check serial number on
clutch cover.
• Record non-conforming clutch Installation/Part number and Serial number.
• Any clutches found in the above date code range are not to be sold and must
be segregated from known good inventory.
Serial Number Location on Box

Example: AU1811292195 = November 29, 2018

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Service Bulletin – Product

Serial Number Location on Clutch Cover

Example: AU1710262036 = October 26, 2017
Affected Models/Population:
• ECA Clutch Part Numbers - 122002-35/35A and 122003-42/42A
Field Strategy:
1. Inventory assessment applies to all existing stock of 122002-35/35A and
122003-42/42A clutches at customer locations.
2. List non-conforming inventory by Installation/part number, product serial
number and quantity.
3. Follow Aftermarket Product Return Policy (NAFTA) (AMRP0001) available at
www.roadranger.com/rr/Aftermarket/index.htm (Aftermarket Documents).
A. Verify Basic Surplus Return Requirements
a. Product and Package Conditions:
i. Packaged Parts
• Like-new
• Saleable condition
• Must be in un-opened original packaging
• Part must be free of damage
• Packaging must be free of damage
B. Part Reimbursement Value:
a. Value for Direct Ship Returns
i. Reimbursed at the value (purchase price) charged on the
original purchase order.

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Service Bulletin – Product
ii. Value for Non-Conforming Returns - Reimbursed at the value
(purchase price) charged on the original purchase.
iii. Original purchase order must be documented in order to receive
reimbursement.
C. Contact Options for RMA Request:
a. Contact your Eaton Customer Support Representative to initiate a
return. If you are unsure of your contact, please call 1-800-826-4357
(Canada Direct Ship Returns 1-888-507-1500).
b. Select Option (1). (Parts availability and ordering)
c. Select the appropriate category.
• Note: Parts / Units associated with a Return Materials Authorization (RMA)
must be received within (30) days of the receipt of the RMA from Eaton.
Product not received within (30) days will be cancelled and customer will be
required to request a new direct ship return RMA.
• Note: Products returned without an RMA are subject to rejection at the time
of delivery and will be returned to the supplier freight “Collect” if an RMA
cannot be associated with the return.
D. Return Product for Issued RMA
a. Return instructions will be provided by your Customer Service
Representative for non-conforming parts or components that are
eligible for return.
b. Products MUST be Clearly Marked to ensure accurate and timely
processing of the return.
c. Individual package/box of part is required to pre- vent damage.
d. Utilize an “over-pack box” for multiple items returned.
e. Place a Packing Slip on the outside of the box for all returns on the
inside of the box for over pack boxes
f. The RMA # needs to be on the paperwork and affixed to the package.
Please do not write the RMA information on the box.
E. Clutch Products Eaton:
• Return addresses and methods will be communicated at the time the RMA
product return is authorized by Eaton.
Any questions outside of this return policy may be directed to the Roadranger Call
Center at (800) 826-4357.
The material contained in this bulletin is product improvement information. Eaton Corporation is not committed to,
FSUD: 2018-FSUD-2684
or liable for, canvassing existing products.

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