2/7/2019

JTB00593NAS6 - InControl® Touch Pro™ Features May Not Function As Expected | TOPIx

JTB00593NAS6

TECHNICAL BULLETIN
04 JAN 2019

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.

INFORMATION

This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue

SECTION:
415-01

SUBJECT/CONCERN:
InControl® Touch Pro™ Features May Not Function As Expected

AFFECTED VEHICLE RANGE:
MODEL:
E-PACE (X540)

MODEL YEAR:
2018 Onwards

VIN:
Z00001 Onwards

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APPLICABILITY:
Vehicles With: InControl Touch Pro
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MODEL:

MODEL YEAR:

VIN:

APPLICABILITY:

F-PACE (X761)

2018 Onwards

899840 Onwards

Vehicles With: InControl Touch Pro

F-TYPE (X152)

2018 Onwards

K41513 Onwards

Vehicles With: InControl Touch Pro

XE (X760)

2018 Onwards

P16863 Onwards

Vehicles With: InControl Touch Pro

XF (X260)

2018 Onwards

Y53221 Onwards

Vehicles With: InControl Touch Pro

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

The customer must be aware that after this software update is finished, they will be required to
sign back in to any vehicle applications that were being used prior to the software update.

SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar Land
Rover has developed a software update designed to enhance the robustness of a range of system
features and functions.

CAUSE:
These may be caused by a software issue. Refer to the full release note on TOPIx:
1. Enter the Vehicle Identification Number (VIN) in TOPIx.
2. Select the ‘View all vehicle details’ hyperlink in the top right corner of the home screen.
3. Select the ‘Vehicle Software’ tab.
4. Select the software part number to view the release note.

ACTION:
Should a Customer express any of the concerns listed in the release notes, follow the Workshop
Procedure outlined below to update the infotainment system.
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PARTS:
No Parts Required

TOOLS:
Refer to Workshop Manual for any required special tools.

WARRANTY:

NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.

DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

CAUSAL
PART

Infotainment Master Controller (IMC) - Vehicles without Rear Seat
Entertainment (RSE) - Update ECU

85.87.20

0.5

42

T2H22097

Infotainment Slave Controller (ISC) and Infotainment Master
Controller (IMC) - Vehicles with Rear Seat Entertainment (RSE) Update ECU

85.87.21

1.0

42

T2H22097

NOTE:
Normal Warranty procedures apply.

WORKSHOP PROCEDURE:

1

NOTE:

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The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER
version 209 (or later).
Update the infotainment system software (see TOPIx Workshop Manual section 415-00:
Information and Entertainment system – General Information - General Procedures).

TROUBLESHOOTING

CAUTIONS:
If the vehicle software level is at a lower level than 17C the vehicle's speech database will need
to be updated for the speech system to continue working. This is done after the main software
update has completed by running the separate 'Update Speech Database' application from ECU
functions and following the on-screen instructions.
If the vehicle software level is at a lower level than 17C then this software update enables a new
InControl Touch Pro feature - Voice control of the navigation system. In order to utilize this
feature, the vehicle owner will need to update their navigation maps to the latest version.
Specific information on how to do this can be found in the Owner's Handbook. If the maps are
already at the latest level the customer will have to wait until the next map update is available to
activate this feature.
In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover-approved diagnostic equipment can identify this error.
If an error is displayed, refer to the table below and complete the appropriate action.
ERROR

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FIRST ACTION

SECOND
ACTION

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ERROR

FIRST ACTION

'JLR-approved Universal Serial Bus (USB) memory device not found in the
vehicle' error message displayed. This Error message will be displayed: The
JLR-approved diagnostic equipment will prompt the user to swap the JLRapproved USB memory device to the adjacent USB port in the event that the
module is unable to read the JLR-approved USB memory device. When this
action is completed and the green 'tick' (✓) selected, the module will attempt
to continue the application using the adjacent USB port.

1. Follow all onscreen
instructions to
exit the
application.
2. Perform a
battery hard
reset.
3. Perform the
'Configure
existing module InControl Touch
Pro' application
again using the
Jaguar Land
Rover-approved
USB memory
device.

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SECOND
ACTION
• If the error is
displayed again,
further checks
will be required
to determine if it
is a USB
memory device
concern or a
vehicle concern.
• Potential
concerns:
- Non-JLRapproved
USB memory
device
- Faulty USB
memory
device
- Vehicle
concern
between
module and
USB port
(USB hub,
connector, or
cable issue)

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ERROR

Module recovery in progress (30-minute process). The software download
has failed and the module is recovering to the previous level.

FIRST ACTION

1. Do not touch
the vehicle.

SECOND
ACTION
-

2. Allow the
recovery process
to finish fully.
3. Follow all onscreen
instructions to
exit the
application.
4. Perform the
'Configure
existing module InControl Touch
Pro' application
again.

The software download fails with ‘No response from ECU’ message during
update.

1. Follow all onscreen
instructions to
exit the
application.

-

2. Submit a TA
(Technical
Assistance)
request with
'NGI_0EO8' in
the first line.

Software download fails and the Radio / Volume control is not working.

1. Follow all onscreen
instructions to
exit the
application.

-

2. Submit a TA
request with
'NGI_09' in the
first line.

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ERROR

FIRST ACTION

'Failed to communicate with ECU' is displayed by PATHFINDER to the user.
PATHFINDER will not allow the Infotainment Master Controller (IMC) or
Infotainment Slave Controller (ISC) application to continue as the update fails
due to a DID response concern.

1. Follow all onscreen
instructions to
exit the
application.

SECOND
ACTION
-

2. Submit a TA
request with
‘NGI_HC_FAIL' in
the first line.

InControl Touch Pro system constantly restarting. The system will constantly
start, shut down, and restart before an InControl Touch Pro Software Update.

• Submit a TA
detailing the
concern.

-

• Select
'Infotainment
Master Controller
(IMC) update - 01
- 'General Failure'
as the symptom.
• Put
‘NGI_REBOOT’ in
the first line of
‘Detailed
Diagnostics’.

Voice / Speech concern - no voice inputs or outputs functionality. Common
symptoms are reported as:
• Voice commands are not recognized.
• Voice output such as spoken navigation guidance is inoperative.
• Voice Recognition menu is blank.

Make sure you have
run the 'Update
Speech Database'
application from
ECU functions.

• If a TA is raised
for the above
symptoms:
• Select
'Infotainment
Master
Controller (IMC)
update - 01 General Failure'
as the symptom.
• Put
‘NGI_VOICE’ in
the first line of
‘Detailed
Diagnostics’.

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ERROR

Navigation concern - incorrect time or vehicle position. Common symptoms
are reported as:
• Incorrect time displayed.
• Navigation vehicle position away from current location.
• Navigation vehicle position shows the correct location and Navigation
works as expected, except the road names are missing.

FIRST ACTION

• Submit a TA
detailing the
concern.

SECOND
ACTION
-

• Select
'Infotainment
Master Controller
(IMC) update - 01
- 'General Failure'
as the symptom.
• Put ‘NGI_TIME /
NAV’ in the first
line of ‘Detailed
Diagnostics’.

System Language concern. Language Settings default to English UK after a
vehicle shut down. The symptom is reported as:
• User sets relevant system market language and the language setting
defaults back to English UK after vehicle shut down.
• User unable to set their language as not available to select since the
update.

• Submit a TA
detailing the
concern.

-

• Select
'Infotainment
Master Controller
(IMC) update - 01
- 'General Failure'
as the symptom.
• Put
‘NGI_SYS_LANG’
in the first line of
‘Detailed
Diagnostics’.

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ERROR

'The software has updated successfully, but a concern with Gracenotes has
been detected’ is displayed by PATHFINDER to the user.

FIRST ACTION

• Follow all onscreen
instructions to
exit the
application.

SECOND
ACTION
-

• Select
'Infotainment
Master Controller
(IMC) update - 01
- 'General Failure'
as the symptom.
• Put 'NGI_GN' in
the first line of
‘Detailed
Diagnostics’.

1

NOTE:
In the event that an error is displayed which is not listed in the above table, follow all onscreen instructions to exit the application and perform the InControl Touch Pro application
again.
Submit a TA if:
The software update fails due to an error which is listed in the Troubleshooting table
and the actions do not resolve the concern.
The software update fails due to an error which is not listed in the Troubleshooting
table and repeated retries do not resolve the concern.
Include in the heading the relevant Technical Bulletin/Service Action number related
to the software update; state the error and actions completed; and attach the
relevant session file to the TA

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