Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE

Subject: Instrument Cluster Update
Models Affected: Specific Freightliner 108SD, 114SD, and Business Class M2 models; and Freightliner Custom Chassis B2
school bus chassis (Thomas Built Buses Saf-T-Liner C2), and
S2/S2C shuttle bus chassis manufactured January 12, 2015,
through August 22, 2016, with Cummins ISB and ISL engines.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division and it’s wholly owned
subsidiary, Freightliner Custom Chassis Corporation, is initiating Field Service Campaign SF533A-O to modify
the vehicles mentioned above.
On certain Cummins equipped vehicles with alternators capable of producing in excess of 160 amps, the truck
voltage may increase immediately after the Cummins grid heater cycles off, causing the ICU3S display to reset
(looks like the reset that occurs during ignition key on). After reset, the ICU will resume normal function.
The ICU3S cluster will be replaced with an updated cluster with software version 1.3 or later. (The current
software level of the ICU is displayed during warm-up, just after key on.)
REVISION: Not all ICU3S clusters include the optional telltales. A step has been added to address moving the
old telltale carriers/cartridges to the new instrument cluster in this circumstance.
There are approximately 7,601 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit number listed below from your
facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF533A-O, a list of the
customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering
parts for this campaign.

Page 1

Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE
Table 1 - Replacement Parts for SF533
Campaign Number

Part Description

Part Number

SF533A
(2,105 VINs)

CLUSTER-SERVICE,MPH,TRANS,2 AIR

VDO A2C1151020096

SF533B
(1,895 VINs)

CLUSTER-SERVICE,ICU3S-M2,US,TRANS,2A

VDO A2C1144170096

CLUSTER SERVICE - MPH, 2 AIR

VDO A2C1151000096

CLUSTER-SERVICE,ICU3S-M2,NAFTA,2 AIR

VDO A2C1246250096

CLUSTER SERVICE-ICU3S-M2,US,2 AIR

VDO A2C1144160096

CLUSTER-SERVICE,ICU3S,CAS,NAFTA,TRANS

VDO A2C1246190096

CLUSTER-SERVICE,ICU3S-M2,US,2 AIR

VDO A2C1246240096

CLUSTER-SERVICE,ICU3S-M2,NFT,TRAN,2A

VDO A2C1246270096

CLUSTER-ASSY,ICU3S,P3,NAFTA

VDO A2C1246180096

CLUSTER-SERVICE,ICU3S,MPH,TRAN,2
AIR,CNG

VDO A2C1246450096

CLST ASSY -ICU3S,M2,US,TR,2A,NG

VDO A2C1246370096

CLUSTER-SERVICE,ICU3S-M2,NAFTA,2 AIR

VDO A2C1246260096

INSTR CLSTR-SERV,ICU3S,NAF,AIR

VDO A2C1151060096

INSTR CLSTR-SERV,ASSY,ICU3S-M2,US,2A,NG

VDO A2C1246360096

CLUSTER-SERVICE,ICU3S,KM/H,TRANS,2 AIR

VDO A2C1151080096

BLANK COMPLETION STICKER

WAR260

SF533C
(1,388 VINs)
SF533D
(841 VINs)
SF533E
(597 VINs)
SF533F
(275 VINs)
SF533G
(257 VINs)
SF533H
(97 VINs)
SF533I
(64 VINs)
SF533J
(48 VINs)
SF533K
(17 VINs)
SF533L
(8 VINs)
SF533M
(7 VINs)
SF533N
(1 VIN)
SF533O
(1 VIN)
SF533A-O

Qty. per VIN

1 ea

1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

SF533A-O

Inspect instrument cluster; no replacement
needed
Inspect and replace instrument cluster

Time Allowed
(hours)

SRT Code

Corrective Action

0.1

996-1000A

06-Inspect

0.3

996-1000B

12-Repair Recall/Campaign

Table 2

Page 2

Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
REVISION: Not all ICU3S clusters include the optional telltales. A step has been added to address moving the
old telltale carriers/cartridges to the new instrument cluster in this circumstance.
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF533-A, SF533-B, etc.).
• In the Primary Failed Part field, enter 25-SF533-000.
• In the Parts section, enter the appropriate kit and/or part number(s) as shown in the Replacement Parts
Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 003-002-024 and the Cause Code is A1 - Campaign.
This Field Service Campaign will terminate on August 31, 2018. Dealers will be notified of any changes to the
termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00
p.m. Pacific Time, Monday through Friday, via Web inquiry at DTNAConnect.com / Support / My Tickets and
Submit an Inquiry, or the Customer Assistance Center at (800) 385-4357, after normal business hours, if you
have any questions or need additional information. Export distributors submit a Web inquiry or contact your
International Service Manager.

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE

Copy of Notice to Owners
Subject: Instrument Cluster Update
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division and its wholly subsidiary,
Freightliner Custom Chassis Corporation, is initiating Field Service Campaign SF533A-O to modify specific
Freightliner 108SD, 114SD, and Business Class M2 models; and Freightliner Custom Chassis B2 school bus
chassis (Thomas Built Buses Saf-T-Liner C2), and S2/S2C shuttle bus chassis manufactured January 12, 2015,
through August 22, 2016, with Cummins ISB and ISL engines.
On certain Cummins equipped vehicles with alternators capable of producing in excess of 160 amps, the truck
voltage may increase immediately after the Cummins grid heater cycles off, causing the ICU3S display to reset
(looks like the reset that occurs during ignition key on). After reset, the ICU will resume normal function.
The ICU3S cluster will be replaced with an updated cluster with software version 1.3 or later. (The current
software level of the ICU is displayed during warm-up, just after key on.)
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com / Contact Us / Find a Dealer. The campaign will take approximately 30
minutes and will be performed at no charge to you.
This Field Service Campaign will terminate on August 31, 2018. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE

Work Instructions
Subject: Instrument Cluster Update
Models Affected: Specific Freightliner 108SD, 114SD, and Business Class M2 models; and Freightliner Custom Chassis B2
school bus chassis (Thomas Built Buses Saf-T-Liner C2), and
S2/S2C shuttle bus chassis manufactured January 12, 2015,
through August 22, 2016, with Cummins ISB and ISL engines.

ICU3S Instrument Cluster Inspection and Replacement
REVISION: Not all ICU3S clusters include the optional telltales. A step has been added to address moving the
old telltale carriers/cartridges to the new instrument cluster in this circumstance.
1.

Check the base label (Form WAR259) for a completion sticker for SF533 (Form WAR261) indicating this
work has been completed. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch (trucks) or over the driver’s window (buses). If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next step.

2.

Park the vehicle, shut down the engine, and apply the parking brakes. Chock tires.

3.

Press the ICU3S mode button until the software/hardware versions display on screen. Verify the software
level of the ICU3S. See Fig. 1 .
If the software level of the ICU3S is 1.3, or higher, no further action is necessary. Continue with step 19.
If the software level is below 1.3, continue with the next step.

03/17/2017

f611478

Fig. 1, ICU3S Screen Showing Software Version 1.3
(correct)

4.

Attach a sticker to the driver side door frame indicating the mileage from the driver display, and the date
that the ICU is being replaced.

5.

Disconnect all negative leads from the batteries.

WARNING
Air lines under pressure can whip dangerously if disconnected. Drain all air from the air tanks before
disconnecting air lines. Disconnecting pressurized air lines can cause personal injury and/or property
damage.
6.

Discharge the air pressure from the primary and secondary air tanks.

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE
7.

Remove the dash trim piece by removing the eleven screws that secure it. All fasteners for this procedure
are 10–16 Torx® capscrews. See Fig. 2.

NOTICE
Do not forcibly pull the ICU3S from the dash. This may dislodge electrical connections or air lines from
the back of the ICU3S, causing damage to connections, lines, or the dash.
8.

Remove and retain the four screws that secure the ICU.

9.

Disconnect the two electrical connectors from the back of the ICU. See Fig. 3.
2

1

P

GREEN

S

RED

3

4

05/14/2002
08/18/2002

f610579b

Fig. 2, Dash Trim Piece

1.
2.
3.
4.

f610610a

Secondary Air Pressure Gauge
Primary Air Pressure Gauge
32-Pin Electrical Connector
24-Pin Electrical Connector
Fig. 3, ICU3, Rear View

10.

Remove the air lines by pressing the push-lock connectors, then pulling the air lines away from the
gauges. The lines are color-coded for ease of installation. The primary air line is green and is connected to
the upper gauge. The secondary air line is red and is connected to the lower gauge.

11.

If the new ICU3S does not have the optional telltales included, remove the two telltale carriers (cartridges)
from the old ICU, making sure to pay attention to their orientation. Install the carriers on the new ICU3S,
and make sure that the left and right carriers remain on the same sides as they were removed and that
the arrow on the top is facing the same side as the display.
NOTE: If the old ICU was an ICU3, and not an ICU3S, or the old ICU telltale cartridges are not available
for any reason, consult the Freightliner Service Bulletin 54-299 "ICU to ICU3S Replacement Guidelines"
to determine which optional telltales are needed and in which optional telltale locations.

12.

Connect the air lines to the air gauges to the new ICU3S by pressing them firmly into the push-lock connector on the back of the gauge. The green air line connects to the primary (upper) gauge. The red air line
connects to the secondary (lower) gauge.

13.

Connect the electrical connectors to the back of the ICU3S.

14.

Place the ICU3S in the dash opening and secure it with the four capscrews. Tighten the capscrews 30
lbf·in (340 N·cm).

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

September 2017
SF533A-O
REVISED NOTICE

15.

Install the dash trim piece and secure it with eleven capscrews. Tighten the capscrews 30 lbf·in (340
N·cm).

16.

Connect the batteries.

NOTE: Mechanical (air) gauges do not make a sweep.
17.

Turn on the ignition and test the operation of the cluster. All electronic gauges should make one complete
sweep and return to their normal indicating positions. The warning and indicator lights should turn on, then
off.

18.

Start the engine and verify proper operation of the air gauge module as the air pressure builds.

19.

Verify the ICU3S software version. Press the mode button on the ICU until the software/hardware versions
display on screen, and make sure that the software level of the ICU3S is 1.3, or higher.

20.

Clean a spot on the base label (Form WAR259). Write the campaign number, SF533, on a blank grey
completion sticker (Form WAR261) to indicate the work has been completed, and attach it to the base label.

Page 7