Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Clicking noises from front corner(s)
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2052853/1
EH
Approval

New customer code
Object of complaint

Complaint type

Position

running gear -> steering, power-assisted steering -> steer
noise, vibration -> crackle
running gear -> brakes, brake control -> service brake
noise, vibration -> clicks
running gear -> shock absorber/suspension control -> jounce noise, vibration -> noise front

Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*

MY
2017
2018
2019

Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*

Documents
Document name
master.xml

Final drive code
*
*
*

Technical product information
Clicking noises from front corner(s)

Transaction No.: 2052853/1

Customer statement / workshop findings
Clicking noise from front corner(s)

Technical background
In order to accurately diagnose and repair customer reported clicking noises from the front corner(s) the Measure section of this TPI consists of three
individualsections, each section describes the symptom and the remedy which should be applied
Symptoms and descriptions regarding clicking noises can appear to be very similar when described, where possible the customer
should demonstrate the reported symptom to enable correct diagnosis

Production change
-

Measure
Symptom 1 - Single click from the front wheel corner(s) when the steering is moved from lock to lock whilst stationary
Ensure fault is as described and reference video https://vimeo.com/298953282
If so then replace both front lower control arms. Reference Rep.Gr.40 Lower suspension lever – front to remove and fit
NOTE: There are Single use items within the quoted procedure which must be replaced and not reused. Ensure that new replacements are available
prior to starting this procedure.
Symptom 2 - Continuous clicking noises from the front wheel corner(s) of the vehicle whilst driving forwards or in reverse – with steering
input and at low speeds (car park speeds)
Ensure fault is as described in customer statement and reference video https://vimeo.com/298953340
-If so then replace both front brake discs Rep.Gp.46 Front brake discs - to remove and fit
-Replace all front wheel bolts
For this TPI only the best practice of replacing brake pads whenever new brake discs are fitted is only required if, on inspection, the
brake pads are determined not to be serviceable i.e. they are found to be worn, cracked, uneven wear (as per Service Manual Visual
inspection)
Symptom 3 - Continuous clicking from the front wheel corner(s) whilst driving forwards with the brakes applied from 10mph to stop with no
steering input
Ensure fault is as described in customer statement and reference video https://vimeo.com/298953373
If so replace both front brake discs Rep.Gp.46 Front brake discs – To remove and fit
For this TPI only the best practice of replacing brake pads whenever new brake discs are fitted is only required if, on inspection, the
brake pads are determined not to be serviceable i.e. they are found to be worn, cracked, uneven wear (as per Service Manual Visual
inspection)

Warranty accounting instructions
On successful completion of this TPI the retailer should submit a DISS complaint query (only) ensuring the symptom number which was used to solve
the complaint is included within the query NOTE: Technical DISS queries are not required
Symptom 1 - Replace both lower control arms
Warranty Type

110 or 910

Labour Operation Code

40 17 20 00

Damage Service Number

40 17

Damage Code

00 20

Time

190 TU

Symptoms 2 and 3
Two wheels removed and reinstalled
Warranty Type

110 or 910

Labour Operation Code

44 05 20 00

Damage Service Number

46 50

Damage Code

00 20

Time

10 TU

Two front brake discs replaced
Warranty Type

110 or 910

Labour Operation Code

46 50 56 50

Damage Service Number

46 50

Damage Code

00 20

Time

90 TU

Parts information
Symptom 1
Part Number

Description

Quantity

36A 407 151C

Front wishbone link (Left)

1

36A 407 152C

Font wishbone link (Right)

1

Symptoms 2 and 3
The required replacement parts should be ordered using ETKA parts catalogue from Bentley Motors Limited Crewe or through your regional parts
distribution centre