Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
SIRIUSXM SATELLITE RADIO REGISTRATION TRANSFER AFTER
UNIT REPLACEMENT

Bulletin No.: 09-001/19

Last Issued: 01/03/2019

BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.

Previously Issued TSBs: Date(s) Issued:
09-023/18
05/08/18
09-005/16
02/02/16
09-012/14
02/14/14
09-030/13
11/08/13
APPLICABLE MODEL(S)/VINS
Vehicles equipped with SiriusXM satellite radio

2005-2019 Mazda3 2007-2012 CX-7 2004-2005 Miata 2016-2019 CX-3
2003-2019 Mazda6 2007-2019 CX-9 2006-2019 MX-5
2006-2015 Mazda5 2005-2011 RX-8 2013-2019 CX-5

DESCRIPTION
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with
replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the
new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with
active (working SAT radio.

SIRIUSXM SATELLITE RADIO UNIT REPLACEMENT
1. Record both old and new satellite radio unit IDs. Refer to “DISPLAYING THE SIRIUSXM RADIO ID
(ESN).”




Old unit ID ______________________________________.
New unit ID _____________________________________.

2. Replace/Swap the SiriusXM SATELLITE RADIO UNIT or MAZDA CONNECT TUNER AMP UNIT
(TAU). Refer to MGSS online instructions (SiriusXM SATELLITE UNIT REMOVAL/INSTALLATION) or
(MAZDA CONNECT TUNER AMP UNIT (TAU) REMOVAL/INSTALLATION).

Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-001/19

Last Issued: 01/03/2019

3. Park the vehicle outside in a clear view of the sky.

4. Use a cell phone to contact SiriusXM Dealer Support at 1-800-852-9696. Inform the agent:




that you are doing a warranty swap on a Mazda vehicle.
whether you are using a replacement radio from your inventory or if you are using a radio
from another vehicle.

5. Provide the SiriusXM Dealer Support Agent with the old Radio ID and ask them to transfer the
service on this radio to the new/replacement Radio. (The Radio ID will either be 8 alphanumeric
characters or 12 digits depending on vehicle model and/or year. Refer to the section below
"DISPLAYING THE SIRIUSXM RADIO ID (ESN) for details. "
6. Ask the SXM Dealer Support Agent to send an activation signal to the new radio and confirm the
SAT radio is active (a signal refresh can also be achieved (if necessary) by entering in the Radio ID into
the following url: www.siriusxm.com/oemrefresh
NOTE: Vehicle must be parked outside in a clear view of the sky.

DISPLAYING THE SIRIUSXM RADIO ID (ESN)
NOTE: For model-specific procedures, refer to the Owner’s Manual section 6 “Interior Comfort.”
There are several ways to find the SiriusXM satellite radio ID. Below are some examples:



For most radios, the radio ID (ESN) will display when tuning to channel 0.

MAZDA CONNECT

Page 2 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-001/19

Last Issued: 01/03/2019

OTHER



Some radios will display the radio ID (ESN) using the “Menu” function.

Page 3 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Bulletin No.: 09-001/19





Last Issued: 01/03/2019

Some radios will display the radio ID (ESN) using the radio faceplate.

The radio ID (ESN) can also be found on the SiriusXM satellite radio unit sticker.

Page 4 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.