T-SB-0008-19

January 7, 2019

Entune 3.0 App Suite Connect
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2020

Avalon, Avalon HV, C-HR,
Camry, Camry HV, Corolla,
Corolla Hatchback, Corolla
HV, Mirai, RAV4, RAV4 HV,
Sienna

ADDITIONAL INFORMATION

Introduction

An initialization procedure is required to activate the Entune™ 3.0 App Suite Connect for
Entune™ 3.0 Audio, Entune™ 3.0 Audio Plus, and Entune™ 3.0 Premium Audio head units
before they are used for the first time on new vehicles. The initialization procedure may also be
performed under other circumstances, such as following a head unit replacement or after the
customer’s personal settings are erased.
The initialization procedure requires between 3 and 15 minutes to complete, depending on
file size, cellular connection speed, and other factors. Connection to a wireless network is
recommended for optimal functionality when downloading software via a smartphone. Download
the latest Entune™ 3.0 app onto the smartphone. Following the initialization procedure, individual
Entune™ 3.0 apps may periodically update through an over-the-air update system. Updates
are optional or mandatory. The update procedure will take approximately 1 minute for each
app requiring an update. Follow the procedure in this bulletin to perform the initialization and
app updates.
Additionally, a Safety Connect static cling is available to increase customer awareness.
This bulletin also includes the vehicle identification process for Safety Connect-equipped vehicles
and the static cling installation procedure.

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

–

–

–

–

© 2019 Toyota Motor Sales, USA

Page 1 of 4

T-SB-0008-19

January 7, 2019

Page 2 of 4

Entune 3.0 App Suite Connect
Initialization/Update Procedure
Table 1. Smartphone Applicability Chart for Entune Initialization

NOT Equipped With an SOS Button

Smartphone Required for Activation

Equipped With an SOS Button

Smartphone NOT Required for Activation

NOTE
An Entune™ 3.0 compatible smartphone and an active Entune™ 3.0 account are required to perform
initialization or updates for Entune™ 3.0 models NOT equipped with a DCM (Data Communication
Module). For these vehicles, the paired smartphone is used to download the software required for the
vehicle update.

1. Refer to the Toyota Bluetooth® Compatibility Information link at TIS – Diagnostics –
Telematics to verify smartphone compatibility.
NOTE
Connect the smartphone to a wireless network for improved speed of installation and to avoid
data charges.

2. Connect the smartphone to the vehicle via Bluetooth® by following the steps outlined in the
Quick Pairing instructions on TIS.
3. Open Entune™ 3.0 App Suite Connect on the smartphone and sign in with your Toyota
Owner’s account or a guest user account.
4. Select Now when the “Would you like to start
downloading?” pop-up displays.

Figure 1.

NOTE
The pop-up notification will appear on the
head unit when:
 The smartphone is paired on an
Entune™ 3.0 Audio model.
Or
 Ignition “ON” is performed on a vehicle with
Entune™ 3.0 Audio, Audio Plus, or
Entune™ 3.0 Premium Audio (smartphone
NOT required).

© 2019 Toyota Motor Sales, USA

T-SB-0008-19

January 7, 2019

Page 3 of 4

Entune 3.0 App Suite Connect
Initialization/Update Procedure (continued)

5. When the download is complete,
select Install.

Figure 2.

6. Select Continue when the “During Installation,
Entune™ App Suite will not be available.”
pop-up displays.

Figure 3.

7. Once the installation is completed, select Ok.

8. Confirm that the update is complete by opening an app within the vehicle’s App Suite.
NOTE
 If the vehicle is equipped with Entune™ 3.0 Audio Plus or Entune™ 3.0 Premium Audio
(equipped with an SOS button), continue to step 9.
 If the vehicle is equipped with Entune™ 3.0 Audio (NOT equipped with an SOS button), the
process is now completed.

© 2019 Toyota Motor Sales, USA

T-SB-0008-19

January 7, 2019

Page 4 of 4

Entune 3.0 App Suite Connect
Initialization/Update Procedure (continued)

9. Obtain the Safety Connect static cling from your service manager and install it on the dash in
the applicable location as shown.
NOTE
This static cling is for customer awareness and should NOT be removed prior to customer delivery.

Figure 4. Avalon, Avalon HV, C-HR, Corolla, Corolla
HV, Corolla Hatchback, RAV4, RAV4 HV

Figure 5. Camry and Camry HV

Figure 6. Mirai

Figure 7. Sienna

© 2019 Toyota Motor Sales, USA