◄ IMPORTANT UPDATE ►
The attached Dealer Packet has been updated. Refer to the details below.
DATE
9/24/2018
12/18/2018

TOPIC
A watermark has been added to the Dealer Packet to indicate that V06 SSC expired on
September 24, 2018.
The Program Details section has been updated.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2018 Toyota Motor Sales, USA

TOYOTA

ALL TOYOTA DEALER PRINCIPALS,
SERVICE MANAGERS, PARTS MANAGERS
SUBJECT:
SPECIAL POLICY ADJUSTMENT FOR 1988 – EARLY 1990 TRUCK &
4RUNNER WITH 3VZ–E V6 ENGINES
AND
SPECIAL SERVICE CAMPAIGN (V06) FOR 1990 – EARLY 1995 TRUCK,
4RUNNER & T100 WITH 3VZ–E V6 ENGINES
3VZ–E Head Gasket Special Policy Adjustment
In October 1996, Toyota announced a Special Policy Adjustment that provided extended
warranty coverage for the head gaskets of certain 1988–1994 Toyota Compact Pickup
Truck, 4Runner, and T100 equipped with the 3VZ–E V6 engine. This Special Policy Adjustment extended the warranty coverage for the head gaskets to 8 years or 100,000 miles
(whichever occurred first) or 12 months from the date of the owner notification letter.
Commencing in Dec., 1997, Toyota will proceed with the Special Policy Adjustment
Warranty Extension program by notifying the remaining owners of 1988, 1989 and
early production (up to 12/89 production date) Toyota Compact Pick–up Truck and
4Runner equipped with 3VZ–E V6 engines who have not previously received any
notification or have not received any head gasket repairs from a Toyota dealer since
October 1, 1996.
Since introducing this Special Policy Adjustment, Toyota has identified that the
head gasket failure condition is primarily limited to a particular production period of
the involved vehicles. As a result, for a specific group of the vehicles previously
involved in the Special Policy Adjustment, Toyota is now changing the handling
procedure to a Special Service Campaign.
3VZ–E Head Gasket Special Service Campaign (V06)
With the introduction of the new Special Service Campaign(V06), owners of late
production 1990, all 1991, 1992, 1993, and 1994 up to early production 1995 (1/90 to
10/94 production date) Toyota Compact Pick–up Truck, 4Runner and T100 equipped
with 3VZ–E V6 engines who have not received any head gasket repairs from a
Toyota dealer since October 1, 1996 will be notified to contact a Toyota dealer for
head gaskets replacement.
Vehicle owners who have previously paid for head gasket replacement will be instructed to
call the National Customer Relations Department at 1–800–404–7636 to obtain further
directions.

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TO:

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Toyota Motor Sales, U.S.A., Inc.
19001 South Western Avenue
P.O. Box 2991
Torrance, CA 90509–2991
(310) 618–4000
(310) 618–7800 Fax

3VZ–E SPA/SSC—V06
Page 2
The following information is provided to inform you and your staff of the Special Policy
Adjustment/Special Service Campaign Program procedure and your degree of
involvement:
Special Policy Adjustment/Special Service Campaign Program Details
Special Service Campaign

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Special Policy Adjustment

Late 1990 through early 1995
Toyota Compact Pick–up
Truck, 4Runner and T100
vehicles. (See VIN range listing
for actual involved vehicles).

Who will be
notified?

Owners that have not been
previously notified or received
repairs since Oct. 1,1996.

Owners who have not previously
received repairs since Oct. 1,
1996.

What will Toyota
do?

Owners of the involved vehicles
under the Special Policy
Adjustment Program will be
provided a dated warranty
extension document to keep with
their vehicle owner’s guide. If a
head gasket fails within the 8
years or 100,000 miles extended
warranty period, or within 12
months from the date of the
owner notification letter, they can
contact any Toyota dealer to have
both head gaskets replaced at no
cost to them.

Under the Special Service
Campaign Program, the head
gaskets will be replaced on all the
affected vehicles regardless of
leakage or not.

On the vehicles WHERE THE
HEAD GASKETS HAVE FAILED,
Toyota dealers will install new
head gaskets at no cost to the
owner. Other engine
components, damaged as a
result of a head gasket failure,
will also be eligible for repair or
replacement under this warranty.

Toyota dealers will install new
head gaskets at no cost to the
owner regardless of leakage or
not.

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Which 3VZ–E V6 1988 through early 1990 Toyota
equipped vehicles Compact Pick–up Truck and
are affected?
4Runner. (See VIN range listing
for actual involved vehicles).

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What will Toyota
dealers do?

Are all repairs at
no cost to the
customers?

When will owners
be notified?

Under both programs, the head gaskets and the related repairs
will be covered by Toyota. However, while the engine is
disassembled, it may also be advantageous for the customer to have
other maintenance and repairs performed. Please note that these
items are at customer expense as they are not related to the
durability of the head gasket.
Mailing will commence in Dec, 1997 and continue until all involved
vehicle owners are notified. The volume and frequency of mailings
will depend on parts supply and dealer repair capacity.

3VZ–E SPA/SSC—V06
Page 3
Please review this entire package with your Service and Parts staff to familiarize them with
the proper step–by–step procedure and implement this Special Policy Adjustment/Special
Service Campaign Program to ensure customer satisfaction.

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TOYOTA MOTOR SALES, U.S.A., INC.
Customer Services Division

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Thank you for your cooperation.

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SPECIAL POLICY ADJUSTMENT

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SPA Expired

3VZ–E HEAD GASKET SPA
Page 1
1.

Owner Notification Letters Mailing Date
Commencing in December, 1997 (Copy attached)
Identification of Involved Special Policy Adjustment Program Vehicles
Vehicle Model
1988 – 1989 4Runner

VDS

VIN Range

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2.

VN66W
VN62M
VN62N

0000001 – 0040703

VN63C
VN63M
VN64N
VN67M
VN67N

0000001 – 0040703

VN82D
VN82N
VN82R
VN82T
VN93D
VN93G
VN94T

0000001
5000001
0000001
5000001
0000001
5000001
0000001

VN01D
VN01G

0000001 – 0001355 and
2000001 – 2006626 and
6000001 – 6006342

1989 – 1990 Truck
4X4 Long Bed

VN02D

0000001 – 0000194 and
2000000 – 2001257 and
6000000 – 6002131

1989 – 1990 Truck
4X4 Xtracab
1990 4Runner
4X2
1990 4Runner
4X4

VN13D
VN13G
VN29V

0000001 – 0016346 and
5000001 – 5021512
0000001 – 0002751

VN39J
VN39W

0000001 – 0031089

1988 Truck
4X4 Std Bed
1988 Truck
4X4 Long Bed & Xtracab

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1989 – 1990 Truck
4X2 Long Bed & One Ton
1989 – 1990 Cab Chassis
Regular Wheelbase
1989 – 1990 Truck
4X2 Xtracab
1989 – 1990 Cab Chassis
Long Wheelbase
1989 – 1990 Truck
4X4 Std Bed

0000001 – 0011623

SPA Expired

– 0003070 and
– 5003062
– 0003070 and
– 5003062
– 0006118 and
– 5009265
– 0014059

3VZ–E Head Gasket SPA
Page 2
Technical Instructions and Guidelines for Special Policy Adjustment

Refer to the applicable repair manuals for repair procedures and specifications.

Replace both left and right head gaskets even if only one side is leaking.

Inspect cylinder heads and blocks for warpage and erosion per attached
instruction. Also see video tape previously released in February, 1997.

If the cylinder head or block mating surface is warped or eroded beyond service
specification, repair the heads and/or blocks by machining up to a combined
maximum of 0.25 mm (0.010 in) from the cylinder head mating surfaces. If the
warpage or erosion exceeds the maximum specification, the cylinder head or
short block assembly must be replaced.

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3.

PLEASE NOTE: DSM inspection and authorization is required if the short
block assembly is to be replaced. Refer to Policy No: 5.3 of the Warranty
Policy and Procedures Manual.

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Additional parts and fluids that are required as a result of performing the head
gasket replacement are also covered.
Parts Ordering

To avoid parts shortages, please observe the following guidelines for conservative parts ordering:

Stock only basic gaskets and non–reusable parts.

Order major parts only as required to repair failed vehicles.

Replenishment orders of gaskets and non–reusable parts should be based
on a “sell one, buy one” basis.

Parts ordering will be reviewed based on dealer’s submitted claims.
The cylinder head gasket kit as well as related necessary parts can be ordered from
your facing Parts Distribution Center.

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4.

PART NUMBER

DESCRIPTION

04007–02135

Cylinder Head Gasket Kit

SPA Expired

3VZ–E Head Gasket SPA
Page 3
Operation Flow Chart for Special Policy Adjustment

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5.

SPA Expired

3VZ–E Head Gasket SPA
Page 4
6.

Reimbursement Procedures
Submit warranty claims following the regular procedures described in the Toyota
Warranty Policy & Procedures Manual. The following operation codes are applicable
for:
Head gasket replacement within 8 years or 100,000 miles Special Policy
Adjustment, or

Head gasket replacement within 12 months after customer received dated
Warranty Extension document

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Please refer to the following VDS vs. Japan Model Code reference table to determine
the applicable flat rate time.
Model

VDS

Model

VN62N
VN62M
VN63C
VN63M
VN66W

VZN61

VN64N
VN67M
VN67N

VZN66

VN82D
VN82N
VN82R
VN82T
VN94T

VZN85

VN93D
VN93G

VZN90

VZN95

VZN100

VN02D

VZN105

VN29V

VZN120

VN01D
VN01G
VN13D
VN13G
VN39J
VN39W

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VDS

SPA Expired

VZN110
VZN130

SPA Expired

3VZ–E Head Gasket SPA
Page 5

FLAT RATE HOURS
VZN61
VZN66

1 110051 R&R HEAD GASKET
Varied Work Code N
Comb Code A=Opposite side
Comb Code Z =Opposite side
Comb Code L=A/C

Comb Code Z=Extra diagnostic time required
for SPA procedures
2 110011 R&R CYLINDER HEAD

VZN100
VZN105
VZN110
VZN130

8.5

6.6

6.6

–

2.0

2.0

2.0

–

–

–

0.4

0.4

–

2.0

2.0