91 MIB1 Audi connect and Online Services Inoperative with SIM not recognized
91 17 52 2045723/3 September 25, 2017. Supersedes Technical Service Bulletin Group 91 number 17-05 dated
January 26, 2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015 - 2016

All

MIB High with Audi connect

Condition
REVISION HISTORY
Revision Date

Purpose

3

-

Revised Warranty (Updated Labor Operations)

2

01/26/2017

Revised Warranty (Added software update to Labor Operations)

1

12/19/2016

Initial publication

The customer states that there are no online services
available via the inserted SIM card. The inserted SIM
card cannot be recognized by the MMI (Figure 1).

Figure 1. SIM not recognized

Technical Background
The internal USB port for the phone module cannot be initialized. Therefore the phone module is not recognized
in the information electronics control module 1, J794 (address word 005F) and any SIM inserted into the MMI
cannot be utilized.

Page 1 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Production Solution
New telephone module and software implemented in model year 2017.

Service
Check the SIM card slot and SIM card for damage, and verify the customer’s Audi connect account is
active.
 Verify the customer’s Audi connect account is active and has not reached its data limit using the Audi connect
subscription portal found at URL: http://www.myaudiconnect.com/. If at any time you are unsure, please
contact the Audi connect Dealer Support line at 1-877-505-2834.
 Visually check the internal SIM card slot of the MMI with a flashlight to ensure it is free of debris and any
outside influence (internal damage) inside the SIM card slot. Visually compare to a known working car.
Check if any of the following concerns apply:
1. The SIM card in the Information electronics control module 1 is not recognized as seen in Figure 1. If data
signal bars are seen then this TSB does not apply. For this scenario the customer’s data plan has either
reached its limit or the Audi connect subscription account is not active.
2. Use the dealer demo AT&T LTE SIM card in the customer’s car and confirm the same behavior is seen (SIM
not recognized). If a different SIM card works in the customer’s car, then the customer’s SIM card will need to
be replaced and this TSB does not apply.
3. Verify whether or not the customer’s SIM card works in another vehicle that has LTE support (All MIB1 or MIB2
not including the 2017 A3/Q7/A4 with eSIM). If the customer’s SIM card does not work in a different car, then
the customer’s SIM card will need to be replaced and this TSB does not apply.
4. If none of the SIM cards work in the customer’s car, then check the measured value blocks of the information
electronics control module 1, J794 (address word 005F) and verify the SIM card is shown as "not available".
Keyword search “SIM” to find the applicable MVB.
If it is determined the customer’s SIM card and Audi connect subscription are okay, and the SIM cannot be
recognized in the customer’s MMI, then the telephone module must be replaced in the MMI.

Page 2 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Before attempting the repair, please review the video of the repair
procedure: https://audi-external.kzoplatform.com/swf/player/326
(Figure 2).

Figure 2. QR Code for Supporting Video.
Required equipment:
 VAS 6613 ESD Work Surface
 T8 inner TORX screwdriver
 Utility knife
 MIB1 Telephone module repair kit (includes telephone module and warranty seal)
 MIB1 Software Update on SD card (See required parts & tools information table below)
 SVM code listed in steps below
Time to complete update:
 Approximately 45 minutes for the telephone module swap with MMI removal & reinstall
 Approximately 1hr for the MMI software update with SVM work
Note:
1. This repair will expose the internal sensitive electronic components of the MMI.
2. Ensure absolute cleanliness of the working environment.
3. All repair steps must be performed without using a high amount of force specifically when prying and pulling is
involved.
4. Ensure you and the control module are constantly connected and grounded to the ESD work-bay at all times.
5. If there isn’t an ESD protective mat available, then the repair must not be performed.

REPAIR PROCEDURE
1.

Important: Before removing the control module take out all inserted media such as SD cards, CDs,
and the SIM card.

Page 3 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

2.

Remove the information electronics control module 1, J794 (address word 005F) from the vehicle
according to the Elsa repair manual.

3.

Lay out the ESD work-bay VAS 6613 in an area
free of dirt and dust (Figure 3).

Figure 3. ESD Work Surface.
4.

Connect the plug of the ESD work-bay to the
grounding outlet (Figure 4). If necessary observe
the work-bay instructions provided in the VAS
6613 kit.

Figure 4. Grounded ESD Work Surface.
5.

Attach the grounding strap (loop) of the ESD
work-bay to your wrist (Figure 5).

Figure 5. Human Ground Strap.

Page 4 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

6.

Place the removed information electronics control
module 1, J794 (address word 005F) on the ESD
work-bay (Figure 6).

Figure 6. ESD Complete Setup.
7.

The housing must also be grounded with the
alligator clip (Figure 7).

Figure 7. Alligator clip on MMI housing.
8.

Cut through the seal of the unit using the utility
knife (Figure 8).

Figure 8. Warranty Seal.

Page 5 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

9.

Remove the two screws holding the telephone
module (arrows in Figure 9).

Figure 9. Telephone Module Screws.
10. Lift the phone module on the inner end in
direction of the arrow and at the same time on
the outer end (Figure 10).

Figure 10. Lift up on both ends.

Page 6 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

11. Completely take out the phone module towards
the top (Figure 11).

Figure 11. Remove the top out first.
12. Place the new phone module downwards into the
channel and carefully press in the contacts
(Figure 12).

Figure 12. Insert the new telephone module.
Note:
The packaging of the repair kit must be used to send back the removed phone module.

Page 7 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

13. Slightly tighten the module with the supplied
screws (arrows in Figure 13).

Figure 13. Do not over torque screws.
14. Stick the supplied repair sticker with the label - A
274 - on the information electronics control module
1, J794 (address word 005F) (Figure 14).

Figure 14. Apply new warranty label.

Page 8 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

15. Refit the information electronics control module 1, J794 (address word 005F) according to the repair
manual.
16. When the control module is refitted, update the infotainment system with SD card 8V0906961AA and
record the new software version (SW0406) via the SVM code included on the SD card. Reference
the attachment “MIB1_Software_Update_Instructions.pdf”.
17. Always ensure you perform a successful SVM online coding, adaptation, and calibration using the
SVM code provided in the update (see SVM table below).
18. When the update is completed, check whether the online function works. Proceed as follows:
1. Insert a data-enabled AT&T LTE SIM card into the SIM card reader and start the Audi connect
services.
2. Verify the SIM card icon in the MMI changes to cellular signal bars.
3. Verify the active data transfer arrows appear over the bars after 30-60s.
4. Use an Audi connect feature to verify the system is working properly (Wi-Fi, or check weather).

Model

Old
Software
P/N

New
Software
P/N

New
Software
Version

8V0035024*

8V0035024*

0406

8V0035026*
2015/2016
8V0035038*
A3
8V0035039*

8V0035026*

0406

8V0035038*

0406

8V0035039*

0406

8V0035047*

0406

8V0035047*

Old
Software
Version

All

SVM Code

MIBHIGHUS2017

Page 9 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9196

Damage Code:

0040

Labor Operations:

ECM information display control head check
and repair

9196 0199

50 TU

ECM information display control head software
update

9196 9999

75 TU

GFF

0150 0000

Time stated on
diagnostic
protocol (Max 75
TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Diagnostic Time:

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2045723/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

8V0898407A

MIB1 Telephone Module Repair Kit

01

8V0906961AA

MIB1 Software update for Telephone module
repair

Shop Tool – only need 1 per dealer

VAS6613

ESD grounding work mat

Shop Tool

Page 10 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Not Applicable

T8 inner TORX screwdriver

Shop Tool

Not Applicable

Utility knife

Shop Tool

Additional Information
All parts and service references provided in this TSB (2045723) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 11 of 11
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.