87 Air conditioning does not blow cold
87 17 83 2042340/4 September 25, 2017. Supersedes Technical Service Bulletin Group 87 number 16-78 dated
November 9, 2016 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q3

2015 - 2016

All

Not Applicable

Q3

2017

000001 - 007836

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Warranty (Added GFF allowance)

3

11/09/2016

Revised header data (New solution VIN break)

2

06/28/2016

Revised Required Parts and Tools (Added refrigerant and PAG oil)

 The air conditioning does not cool.
 No DTCs are stored in the heating and air conditioning electronics control module, J255 (address word 0008).

Technical Background
The technical diagnosis reveals that
there is no refrigerant in the circuit. The
refrigerant hose that connects the
suction side of the compressor to the
condenser is found to be damaged, as
the rubber portion of the hose is making
contact with the compressor pulley
(Figure 1 and Figure 2).
A production issue with the assembly
gauge used during assembly of the
hose was found. This issue caused the
hose to be assembled with an incorrect
geometry. As a result, the lie intended
to keep the hose away from the air

Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

conditioning compressor pulley was
compromised.

Figure 1. Point of hose contact with air conditioning compressor
pulley.

Figure 2. Point of hose contact with air conditioning compressor pulley
– rear view.

Production Solution
The refrigerant hose assembly gauge was corrected in production.

Service
Replace the damaged refrigerant hose and ensure that the natural lie of the hose is away from the air conditioning
compressor pulley. Evacuate and recharge the refrigerant circuit and replace any lost PAG oil that may have been
discharged from the system. Failure to maintain the correct total amount of PAG oil in the circuit will lead to
premature air conditioning compressor failure.

Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

8743

Damage Code:

0010

Labor Operations:

Refrigerant hose remove + reinstall

8745 1900

160 TU

Refrigerant drain and fill

8703 1700

60 TU

GFF

0150 0000

Time stated on
diagnostic
protocol (Max 10
TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Diagnostic Time:

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2042340/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

8U0820721F

Air conditioner hose

1

ZVP000134

Refrigerant R134

535g (19 oz.) (Max)

(Outside Material)

Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

G 052300A2

0.5 (Max)

PAG oil for Denso compressor

Additional Information
All parts and service references provided in this TSB (2042340) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.