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N268 UPS12618-2BNAS1

TECHNICAL BULLETIN
19 DEC 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

SECTION:
415-01

S U B J E C T/ C O N C E R N :
Update Prior to Sale: InControl Touch Pro Update

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

APPLICABILITY:

Discovery Sport (LC)

2018-2019

684395 Onwards

Vehicles With: InControl Touch Pro

Discovery (LR)

2018-2019

014201-089537

Vehicles With: InControl Touch Pro

Range Rover Evoque (LV)

2018-2019

226560 Onwards

Vehicles With: InControl Touch Pro

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MODEL:

MODEL YEAR:

VIN:

APPLICABILITY:

Range Rover Velar (LY)

2018-2019

000001-900023

Vehicles With: InControl Touch Pro

Range Rover Sport (LW)

2018-2019

146054-830355

Vehicles With: InControl Touch Pro

Range Rover (LG)

2018-2019

002000-532034

Vehicles With: InControl Touch Pro

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the
infotainment software to make sure customers receive their new vehicles with the latest infotainment
features and enhancements.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Diagnostic/Workshop Procedure
detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the PreDelivery Inspection (PDI) process but must have it completed prior to vehicle handover to the
customer.
This program does not apply to any vehicle already registered and in use, either with the retailer or
customer. Any vehicle already in use may continue to be driven and any repair instructions deemed
necessary will be communicated through a separate bulletin.

PA RTS :

NOTE:
Order only the expected percentage demand of parts as identified.

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MODEL

DESCRIPTION

Discovery
Sport
Range
Rover
Evoque

Infotainment
Master Controller
(IMC)

Discovery
Range
Rover
Velar
Range
Rover
Sport
Range
Rover

TYPE

PART
NUMBER/SUNDRY
CODE

QUANTITY/VALUE

EXPECTED
PERCENTAGE
DEMAND

High

LR101589

1

1

Infotainment
Master Controller
(IMC)

Base

LR110221

1

1

Discovery
Range
Rover
Velar
Range
Rover
Sport
Range
Rover

Infotainment
Master Controller
(IMC)

High without Rear
Seat Entertainment
(RSE)

LR110219

1

1

Discovery
Range
Rover
Velar
Range
Rover
Sport
Range
Rover

Infotainment
Master Controller
(IMC)

High with Rear Seat
Entertainment
(RSE)

LR110216

1

1

SPECIAL TOOLS:
Jaguar Land Rover-approved Battery Power Supply
Jaguar Land Rover-approved diagnostic equipment with latest PATHFINDER software
Jaguar Land Rover-approved USB memory device [DTSE9G2/32GB]

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WARRANT Y:

NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by
this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service
Actions are identified to make sure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code 'X', and the relevant
SRO and Parts information. The Drive in/drive out allowance may only be claimed if the vehicle is
brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the December
19, 2019, closure date must be submitted or payment within 30 calendar days of completion of the
repair.
PROGRAM
CODE

OPTION
CODE

MODEL

DESCRIPTION

SRO

N268

X

All with Rear
Seat
Entertainment

Infotainment
Master
Controller
(IMC) and
Infotainment
Slave
Controller (ISC)
- Update ECU

N268

X

All without
Rear Seat
Entertainment

Infotainment
Master
Controller
(IMC) - Update
ECU

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TIME
(HOURS)

PART
NUMBER/SUNDRY
CODE

QUANTIT

85.87.21

1.0

-

-

85.87.20

0.5

-

-

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PROGRAM
CODE

OPTION
CODE

MODEL

DESCRIPTION

N268

X

Discovery
Sport

Infotainment
Master
Controller
(IMC) - Renew

N268

X

Discovery

N268

X

N268

SRO

TIME
(HOURS)

PART
NUMBER/SUNDRY
CODE

QUANTIT

87.01.41

0.5

See Parts table

1

Infotainment
Master
Controller
(IMC) - Renew

87.01.41

0.6

See Parts table

1

Range Rover
Evoque

Infotainment
Master
Controller
(IMC) - Renew

86.80.88

0.5

See Parts table

1

X

Range Rover
Velar

Infotainment
Master
Controller
(IMC) - Renew

87.01.41

1.2

See Parts table

1

N268

X

Range Rover
Sport

Infotainment
Master
Controller
(IMC) - Renew

87.01.41

0.9

See Parts table

1

N268

X

Range Rover

Infotainment
Master
Controller
(IMC) - Renew

86.80.88

0.9

See Parts table

1

N268

X

All

Infotainment
Master
Controller
(IMC) - Replace
ECU

85.87.20

0.5

-

-

N268

X

All

Drive in/drive
out

02.02.02

0.2

-

-

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE:

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NOTES:
This update will result in the navigation trip Estimated Time of Arrival (ETA) share contacts
being deleted from the system. Please inform customers that any contacts previously stored in
the navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device DTSE9G2/32GB.
1

CAUTIONS:
The Jaguar Land Rover-approved diagnostic equipment must be connected to the
internet at least every 24 hours.
This procedure requires a minimum of Pathfinder 207 loaded or later.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF 'during this transfer which is normal - do not touch the engine
Stop/Start button unless instructed to do so.
Before commencing, make sure that the infotainment screens display the 'Home'
screen with the ignition ‘ON’. If not (display screens show the Land Rover logo or the
Touchscreen is blank), lock the vehicle and leave for 5 minutes, then unlock the
vehicle. Switch the ignition ‘ON’ and inspect the display screens again.
Do NOT disturb the Diagnostic Connector (J1962) connection during the download.
Any interruption in connection between Vehicle Communications Interface (VCI) and
the J1962 connection will result in a failure and may not be recoverable.
Any interruption in connection between Vehicle Communications Interface (VCI) and
the J1962 connection will result in a failure and may not be recoverable.