Classification:

Reference:

EL16-035b

Date:

NTB16-104b

January 15, 2019

2017 PATHFINDER; DISPLAY CONTROL UNIT REPLACEMENT
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.

APPLIED VEHICLES: 2017 Pathfinder (R52)

SERVICE INFORMATION
If the Display Control Unit (DCU) needs to be replaced on an APPLIED VEHICLE for any
reason, follow the steps in the SERVICE PROCEDURE to:


Place the order with DENSO.



Configure the Multi AV system.

NOTE:
 The original DCU must be installed in the vehicle while performing part of this
procedure. DO NOT remove the original DCU until instructed.
 For 2017 Pathfinder vehicles only: The need to contact TECH LINE to obtain
DCU order approval has been eliminated. Contact TECH LINE only if technical
assistance is needed.
 For 2018-2019 Pathfinder vehicles: TECH LINE needs to be contacted for
approval before ordering from DENSO. For 2018-2019 Pathfinder DCU
replacement, refer to NTB19-002.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:


Your ASIST station has been synchronized (updated) to the current date.



All CONSULT-III plus (C-III plus) software updates have been installed.

Parts of the SERVICE PROCEDURE
PART 1: Take preliminary steps prior to ordering a DCU / Order a DCU
PART 2: Record Multi AV Configuration Values of Original DCU / Replace DCU
PART 3: Configure the Multi AV System
PART 4: Manually Configure the Multi AV System (if needed)

PART 1: Take Preliminary Steps Prior to Ordering A DCU / Order a DCU
While not required, Nissan recommends using the following preliminary steps along with
any other necessary diagnosis for non-warranty repairs.
1. Duplicate and verify the customer’s concern if possible. If duplication is not possible,
gather as much information about the issue as possible from the service advisor/writer
or customer.
2. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a
connected device is present during the concern. Gather model and software version
information if possible.
NOTE: TECH LINE can be contacted IF technical assistance is needed with diagnosis
and repairs.

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NTB16-104b

Order an Exchange DCU from DENSO
NOTE: In most cases, an exchange DCU will be ordered. A new DCU is required only if:


The vehicle has not yet been sold.



The customer requests a new DCU on a non-warranty repair.



The exchange DCU is not available.



Insurance claim replacement.

After steps 1 and 2 have been completed, your parts department will order the
replacement exchange DCU as instructed below.
3. Fill out the DENSO Exchange Order Form and fax or email it to DENSO.


Order forms are found on NNAnet.com:

a. Log onto NNAnet.com.
b. Confirm Brand View is Nissan.
c. Select My Links.
d. Select Warranty.
e. Select Electronic Exchange Information – Nissan.
f. Scroll down to Denso, and then click on Link to Denso Order Form.
g. Fill out the form. Be sure to use the DCU part number in the Exchange Part #: field.
NOTE: The DCU part number can be found on the label on the back of the DCU,
or with C-III plus by going to Diagnosis (One System) > MULTI AV > ECU
Identification.
4. After the order is submitted, DENSO will then email confirmation to your parts
department stating the order has been placed.

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NTB16-104b

PART 2: Record Multi AV Configuration Values of Original DCU / Replace DCU

5. Prepare the vehicle.


Make sure the shift selector is in Park, and the parking brake is set.



Connect the GR8 to the 12V battery and select ECM Power Supply Mode.



Connect the plus VI to the vehicle.



Launch C-III plus on the CONSULT PC.



Turn the ignition ON. DO NOT start the engine.

6. Select Re/programming Configuration.

Figure 1

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7. Read the Precautions.
When finished, click in the
Confirmed instructions box to
insert a check mark, and then
select Next.

Figure 2

8. Select the Manual Selection
(Vehicle Name) tab, and then
select Pathfinder and 2017 under
Model Year.
NOTE: If the screen shown in
Figure 3 does not display,
proceed to step 11.
9. Select Select.

Figure 3

10. Confirm the correct Vehicle Name
and Model Year are displayed.


When finished, select
Confirm.

xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxx

Figure 4

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11. After System Call completes,
confirm the correct Vehicle
Identification Number (VIN) is
displayed.


When finished, select Confirm.

NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.

Figure 5

12. Select MULTI AV.


Use the scroll arrows if needed.

Figure 6

13. Select Before ECU Replacement.

Figure 7

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NTB16-104b

14. Confirm Setting Value (current
configuration) and write it down.


The current configuration can
also be printed with the Print
Screen button or Screen
Capture button.



Use the scroll arrows if more
than one page of information
is available.

Write down / print
this information

NOTE: Configurable options will
differ and your screen may look
different.
Figure 8

15. Select Save.

NOTE: If the configuration data
cannot be saved, replace the DCU
as instructed in the applicable
Electronic Service Manual (ESM),
and then proceed to page 9, PART
4: Manually Configure the Multi
AV System (if needed).

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxx

16. Select End.

xxxxxxxxxxxxxx
xxxxxxxxxxxxxx

Figure 9

17. Replace the DCU as instructed in the applicable ESM.


Refer to the ESM, section DRIVER INFORMATION & MULTIMEDIA > AUDIO,
VISUAL & NAVIGATION SYSTEM > NISSANCONNECT > REMOVAL AND
INSTALLATION > DISPLAY CONTROL UNIT > Removal and Installation.

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PART 3: Configure the Multi AV System

18. Perform steps 5-11 again before proceeding to step 19.

19. When you get to the screen
shown in Figure 10, select
Confirm.

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

Figure 10

20. If the screen in Figure 11 appears,
skip to page 11, step 30.
21. If the screen in Figure 11 does not
appear, go to step 22.

Figure 11

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NTB16-104b

22. Select OK.
After performing Step 22:


If an error message does not
display, proceed to page 13,
step 34.



If an error message does display,
proceed to PART 4: Manually
Configure the Multi AV System
(if needed), below.
Figure 12

PART 4: Manually Configure the Multi AV System (if needed)

NOTE: If the screen in Figure 13 is
not displayed, click on the Home icon.

23. Select Re/programming
Configuration.

Figure 13

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24. Read the Precautions.
When finished, click in the
Confirmed instructions box to
insert a check mark, and then
select Next.

Figure 14

25. Select the Manual Selection
(Vehicle Name) tab, and then
select Pathfinder under Vehicle
Name, and 2017 under Model
Year.
NOTE: If the screen shown in
Figure 15 does not display, proceed
to the next page, step 28.
26. Select Select.
Figure 15

27. Confirm the correct Model Name
and Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx

Figure 16

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28. Confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.

Figure 17

29. Select MULTI AV.


Use the scroll arrows if
needed.

Figure 18

30. Select After ECU Replacement.

Figure 19

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31. Select Manual selection.

Figure 20

32. Use the drop down menus to
select the configuration options
that were printed or written down
in step 14.


Use the scroll arrows if more
than one page of information
is available.

NOTE: Configurable options may
differ and look different from
Figure 21.
Figure 21

33. Confirm the configuration items
displayed under Setting Value
are correct, and then select OK.

Figure 22

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34. Turn the ignition OFF, and then start the engine.
35. After starting the engine, wait for about 30 seconds.
36. Use C-III plus to erase any codes from the Multi AV system.
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Erase any codes that may be present.
37. Close C-III plus and disconnect the plus VI from the vehicle.
38. Check that the operation of the DCU and, if equipped, Rear View Monitor camera
images (fixed guide lines and predictive course lines) are normal.
39. Disconnect the GR8 from the 12V battery.

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
November 3, 2016

NTB16-104

Original bulletin published.

December 5, 2017

NTB16-104a

The APPLIED VEHICLES section and Part 1 of the
SERVICE PROCEDURE have been revised.

January 15, 2019

NTB16-104b

The APPLIED VEHICLES section has been revised,
and the need to contact TECH LINE for DCU order
approval has been eliminated.

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NTB16-104b