Classification:

Reference:

Date:

EL12-013m

ITB12-011m

January 24, 2019

TELEMATICS SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2013 JX35 (L50)
2013 M37/M56 and M35 Hybrid (Y51)
2013 QX56 (Z62)
2014-2019 Q50 (V37)
2014-2018 Q50 Hybrid (V37)
2017-2019 Q60 (V37)
2014-2019 Q70 (Y51)
2014-2018 Q70 Hybrid (Y51)
2017-2019 QX30 (H15)
2019 QX50 (J55)
2014-2019 QX60 (L50)
2014-2018 QX60 Hybrid (L50)
2014-2019 QX80 (Z62)

APPLIED SYSTEMS:

Vehicles equipped with factory Navigation system

SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication
Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the
Infiniti Data Center to provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in order to set-up and
maintain the telematics system for the Applied Vehicles.
 A table has been provided on the next page that lists the model- and year-specific steps required to
successfully configure a TCU after it has been replaced.
 A check OFF sheet has been provided on page 21 to print and check off steps as they are performed.
Please staple completed Check OFF Sheet to repair order.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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REQUIRED ACTIONS BY MODEL AND YEAR
IMPORTANT: After TCU replacement (steps 1-14)


If all of the steps below are not completed, telematics services will not operate properly.



Follow all of the model/year specific steps in this bulletin and use the Check OFF Sheet provided at the
end of this bulletin.



If the TCU is replaced and the steps were not followed, the warranty claim will be denied.
ORDER OF COMPLETION

1st

2nd

3rd

4th

5th

Configure
TCU

Register
I-Keys

Turn
ON TCU

Register TCU
with SXM

Model

Year

Write VIN

JX35

2013







M37/M56 and M35 Hybrid

2013







QX56

2013







2014-2015







2016-2018









Q50

2019









Q60

2017-2019









2014-2017







Q50 and Q50 Hybrid

Q70 and Q70 Hybrid







2018









Q70

2019









QX30

2017-2019









QX50

2019













QX60 and QX60 Hybrid
QX60
QX80



2014-2016



2017-2018









2019









2014-2017







2018-2019









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

ITB12-011m

TABLE OF CONTENTS:



Required Actions by Model and Year ..……………………………………… page 2



TCU Replacement ………………………………………………………………. page 4



Check OFF Sheet …………………………………………………….…………. page 21



Manually Enter VIN Data ………………………………………………………. page 22



SOS Light Diagnosis Information ….………………………………………… page 23



Turning ON the TCU During PDI (2013-2017 Applied Vehicles ONLY)..… page 24
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot
be used in Dealer Demo mode or enrolled in Infiniti Connection® or Infiniti InTouch Services™. Should
this occur, the “Turning ON the TCU During PDI” procedure will need to be performed again.

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ITB12-011m

TCU REPLACEMENT
NOTE:


Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped”
between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.



During this procedure, Intelligent Key Registration must be performed for the vehicles listed in this
table. You MUST have ALL customer keys collected.
2016-2019 Q50
2016-2018 Q50 Hybrid
2017-2019 Q60
2019 QX50

2017-2019 QX60
2017-2018 QX60 Hybrid
2018-2019 QX80



The new/replacement TCU must come from Nissan North America parts supply.



Some vehicles require TCU Configuration after replacement. Refer to step 20 on page 9.



The VIN MUST be written to the replacement TCU after installation.



Replacement TCU must be registered with SXM.

Save VIN Data
1. Set the parking brake.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.

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ITB12-011m

5. Select Diagnosis (One System).
Step
5

Figure 1

6. Select Telematics.

Step
6

Figure 2

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ITB12-011m

7. Select Work Support.

Step
7

Figure 3

8. Select SAVE VIN DATA.
Step
8

Step
9

9. Select Start.

Figure 4

10. Select Start.
Step
10

NOTE: If the VIN data cannot be saved, you
will have to manually enter the VIN later in
this procedure.

Figure 5