Solution K96351735
Friday, January 4, 2019 5:35:17 PM CET

Mack Models
Mack Model

Cabover , Conventional

Volvo Models
Volvo Model

Conventional

Engine family
Engine family

11L Engine , 13L Engine , 16L Engine , MP7 , MP8 , MP10

Emission Standard
Emission Standard

US10+OBD13 , US14 , US15 , US16 , US17+OBD16 , US17+OBD18 , OBD2017 ,
2018

** SOLUTION **
Title

Premium Tech Tool (PTT) - Message For Data Mismatch, Product Configuration
Mismatch; Instruction To Run An Accessory Kit Displayed When Attempting To Run
Diagnostics For Diagnostic Trouble Codes (DTC) Or Programming - US10+OBD13
And Newer Emissions, Common Model Year 2014 And Newer

Cause

When attempting a programming or guided diagnostics operation, PTT may generate a
message that identifies a 'Product Configuration Mismatch' and display instruction to run
accessory kits.
This is an attempt to correct a mismatch between the vehicle and Central Systems. In
most cases there is no accessory kit needed or does not exist for the mismatch that is
identified, but there is a configuration mismatch that must be corrected.

Solution

If prompted to run an accessory kit due to product configuration when attempting
to diagnose or program a vehicle:

1. Update PTT to the latest version if there are updates available. An
improvement implemented in version 2.7 and newer resolved some of the
possible issues outlined in the following steps.
• Restart PTT after updating and check to see if the issue is still present before
proceeding further.

2. From the Product screen, check the Product Status for a Product Data
mismatch.
• Any Electronic Control Unit (ECU) that is offline and shows up as missing will
trigger this message.
• Modules displaying a mismatch for Product Data are unable to communicate with
PTT.

3. The Bendix Fusion module (ECU) or other third-party (non-Volvo) module
may also cause this issue if it is offline.
Bendix ECUs and other Non-Volvo ECUs are not shown on the Tech Tool Product
Status screen. If a third-party module is offline, an associated data link DTC should be
triggered.
3.1. Check for active data link DTCs that may indicate a module that is offline.

4. Correct any active data link DTCs.
Note: Data link codes may be caused by power, ground, and battery issues. Module
power supply and ground should be checked along with other diagnostic items.
4.1. If both Configuration mismatch and Data link DTCs options are displayed, the Data
link DTCs option should be selected first.

4.2. The active data link codes that were observed on the readout screen should be
selected first.
4.3. The chassis should be re-identified to check that the problem is resolved following
repair of the data link.

5. Resolve any Configuration Mismatches
5.1. If all other items above are resolved, proceed through the mismatch operation to
resolve the issue.

Solution visibility

Dealer distribution

Function(s)/component(s) affected
Function affected

Diagnostic tool

Function Group
Function Group

08 Special tools , 17 service and maintenance

Customer effect
Main customer effect

calibration/programming/pairing/missing operation , diagnostics/methodology

Administration
Author

UT9268H

Dealer ID

UT9268H

Last modified by

RU4469V

Creation date

19-09-2018 19:09

Date of last update

27-12-2018 20:12

Review date

19-09-2019 00:09

Status

Published

NA_Reviewer

Ut9268H, RU0946V

NA_Author_Group

GTT