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SUBJECT:

DOOR & WINDOW LOCK SWITCHES STICK AT
DRIVER'S DOOR

No:

TSB-18-54-011

DATE:

December 2018

MODEL:

2018-19 Eclipse Cross

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ ] SALES MANAGER

PURPOSE
A customer may report a condition where the door and window lock switches on the interior of the
driver's door stick and do not return to the neutral position.
This may be caused by the driver's door harness having more stiffness than necessary (no
flexibility), and the extra length of the door harness may make the buttons push up and incline.
Then, the buttons contact the switch panel as shown below, and do not return to the neutral
position.
Contact Positions

Lock switch
Power door
lock switch

This TSB instructs dealers how to modify the taping of the branch harness to reduce the stiffness
and allow more flexibility, reducing the risk of the buttons contacting the panel and sticking.

AFFECTED VEHICLES
2018-2019 Eclipse Cross vehicles built before November, 2018.

Copyright 2018, Mitsubishi Motors North America, Inc.

Continued

The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

(4761)

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TSB-18-54-011

REPAIR PROCEDURE
! CAUTION

Use all tools with care to prevent scratches on interior trim.
1.

Before beginning, write down all the customer’s audio presets and settings in the table below.
PRESETS

1

2

3

4

5

6

AM
FM1
FM2
SXM*

* If applicable.

2.

Using MUT III-SE, check and record stored and/or active DTCs.

3.

Turn OFF ignition, and turn OFF the head lamp switch.

! CAUTION
Turning OFF the ignition and head lamp switch is REQUIRED to prevent
breaking the semiconductor part when disconnecting the negative battery terminal (next
step).
4. Disconnect the negative battery terminal to prevent thermal risk due to a short circuit.
NOTE: By disconnecting the negative battery terminal, some DTCs may be cleared.

5.

Remove the driver's interior door trim.
D

6.

Follow instructions in the Service Manual,
Group 52A - Interior / Trims / Door Trim /
Removal and Installation.

Remove the part number label from the branch
harness by removing the tape holding it in place.
Be careful NOT to cut into any of the wires with a
cutter or scissors.

Part Number Label

!! IMPORTANT !! DO NOT throw this label away, it
will be reused when the repair is finished.

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TSB-18-54-011

NOTE: ONLY for vehicles produced between middle of
September 2018 and end of November 2018:
These vehicles may have a different type of door
harness/taping (shown at left).
For these vehicles ONLY, after removing the tape
holding the label in place, go directly to step 10.

Remove tape here

7.

Remove the black tape of the harness down to
4-3/4 inches (120 mm) from the edge of the
connector, as shown.
Be careful NOT to cut into any of the wires with a
cutter or scissors.

Remove tape
4-3/4 “

8.

Tape the branch extending to the door lock switch.
Start taping 4-3/4 inches (120 mm) from the end of
the connector of the branch for the door lock
switch, as shown.

Start taping
4-3/4 “ from
end of branch

9.

Continue to tape the harness as shown.
Be sure to roll tape evenly to avoid bulges.

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TSB-18-54-011

10. Reuse and attach the original part number label,
taping the ends of the label as shown.

11. Reinstall the driver's interior door trim, and reconnect the door and window lock switches.
D

Follow instructions in the Service Manual, Group 52A - Interior / Trims / Door Trim / Removal
and Installation.

12. Reconnect the negative battery terminal.
13. Check that the engine starts normally.
14. Check that the door and window lock switches function normally without sticking.
15. Check that no warning lights are illuminated on the combination meter.
16. Using MUT-3, confirm that no DTCs show except the ones originally seen in step 1.
17. Reset clock, and return radio settings to the customer's presets (if necessary).

PARTS INFORMATION
The following Mitsubishi parts are listed FOR REFERENCE ONLY.
Specification
Part Name

Part Number
Keyless Entry

8512H217
Harness Fr
Door, LH

KOS

Side View
Camera

Power Window
(All Auto Up)

X

8512H219

X

8512H223

X

8512H709

X

X
X

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TSB-18-54-011

WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Labor Operation
Code

Operation

Nature Code

Cause Code

Time Allowance

543551VM

Driver's Door Harness
Modification

88D

450

0.8 hrs

Warranty Coverage: 5/60 Basic Coverage (Canada: 5 years, 100,000 km)