Service Campaign 953
Dealer Best Practice
Date: December 07, 2018
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign 953: ECM & Cluster Update (TSB #18-01-027) – UPDATED v4
Updates To This Document

Date

•
•

2011-2014 Sonata and 2013- 2014 Santa Fe Sport vehicles added to Service Campaign 953.
Repair process outlined for each model and model year in the event DTC code P132600 is set
after Service Campaign 953 is performed

12/07/18

•

2015 Santa Fe Sport vehicles added to Service Campaign 953.

11/08/18

•

2015 Sonata only: In the event DTC code P132600 is set after Service Campaign 953 is
performed, refer to TSB #18-01-032 (campaign T3G) for the service procedure and Special
Service Tools information.

10/17/18

•

2015 Sonata only: Initial communication to dealers.

08/09/18

***IMPORTANT Retail Vehicles***
Dealers should perform all open recalls and service campaigns on used vehicles, demo and rental vehicles prior to placing
them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

Affected Vehicles
Hyundai has launched a Product Improvement Campaign to perform a knock sensor software update on the subject
vehicles. This campaign is being implemented to ensure the satisfaction of Hyundai customers. The affected vehicles
include:
•

Certain 2011- 2015 model year Sonatas with 2.4L GDI and 2.0L Turbo GDI engines.

•

Certain 2013- 2015 model year Santa Fe Sport vehicles with 2.4L GDI and 2.0L Turbo GDI engines.

The VIN list is available in WebDCS. Check your dealership’s affected VIN list under the Service tab Uncompleted
Campaign VIN List.

Description
The software update installs a newly developed Knock Sensor Detection System (KSDS) that detects vibrations indicating
the onset of excessive connecting rod bearing wear in the engine. The KSDS is designed to alert a vehicle driver at an early
stage of bearing wear before the occurrence of engine damage. If vibrations caused by bearing wear start to occur, the
Malfunction Indicator Lamp (MIL) will blink continuously, an audible chime will sound, and the vehicle will be placed in Limp
Home Mode. At that time, Diagnostic Trouble Code (DTC) P132600, specific to the KSDS, will be recorded in the ECM. The
vehicle can continue to be operated for a limited time in Limp Home Mode, but it will accelerate slowly and have a reduced
maximum speed with RPMs limited to approximately 1800-2000 RPM.
The update will be done free of charge to customers and will only involve the addition of the KSDS software update.

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Service Campaign 953
Dealer Best Practice
Parts
•

This campaign is related to a software update only. In the event a part will be needed, please proceed to
ordering OE parts as outlined in any corresponding TSB’s or typical service repair.

Service Process
•

Reservation and Reception - Check the Vehicle Information screen in WebDCS for open recalls and service campaigns
whenever a vehicle is in your dealership or if a customer calls in to schedule an appointment.

•

Readiness - This campaign can be completed quickly. Please ensure that the appropriate technicians have reviewed the
TSB, have their workspaces or designated areas ready and GDSs are accessible and updated. If no other work is being
performed, this campaign does not require a hoist. Dealers should consider a workspace that offers the technicians the
appropriate vehicle and wi-fi access that also ensures high frequency completion rates.

•

Readiness - This document (Dealer Best Practice) has been posted in Campaign Central within hyundaidealer.com.

•

Repair - TSB #18-01-027 provides vehicle service procedures, affected VIN production range, and warranty claim
information.
--Perform any open Recalls prior to performing Service Campaign 953--

•

Repair – Comeback:
2015 Sonata
•

In the event DTC code P132600 is set after the campaign software update is performed, refer to TSB# 1801-032 (campaign T3G) to inspect the vehicle and install a wire harness extension or replacement engine
based on the inspection results.

•

Please note: The DTC code may not set until vehicle is test driven through a normal drive cycle.

•

Campaign T3G will not show as an open campaign in WebDCS and is for warranty claim submission
purposes.

•

If the customer needs an engine replacement, be prepared to place them into a Service Rental Car (SRC).

2011-2014 Sonata and 2013-2015 Santa Fe Sport
•

In the event DTC code P132600 is set after the campaign software update is performed, contact
Warranty Prior Approval (PA) for instruction.

•

Please note: The DTC code may not set until vehicle is test driven through a normal drive cycle.

•

If the customer needs alternate transportation, be prepared to place them into a Service Rental Car (SRC).

Customer Notification
Hyundai will notify all owners of the vehicles described above and strongly encourage them to return their vehicles to their
Hyundai dealers for the service procedure as soon as possible.
•

2015 Sonata: Beginning November, 2018.

•

2015 Santa Fe Sport: Beginning mid-December 2018

•

Other model years: Beginning late-December.

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America

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Service Campaign 953
Dealer Best Practice
Customer FAQ
Q1: Why is Hyundai conducting this Product Improvement Campaign?
A1: Hyundai is conducting this Product Improvement Campaign to ensure the satisfaction of its customers.
Q2: What vehicles are covered by this Product Improvement Campaign?
A2: This Product Improvement Campaign covers 2011-2015 model year Sonata and 2013-2015 Santa Fe Sport
vehicles equipped with 2.4L GDI and 2.0L Turbo GDI engines.
Q3: What will be done during the Product Improvement Campaign at the dealer?
A3: The knock sensor detection system being installed is able to alert customers at an early stage of bearing wear
before the occurrence of engine damage. This will allow customers to get their vehicle to a Hyundai dealer for repair.
Q4: What will happen if the knock sensor detects bearing wear?
A4: If excessive bearing wear is detected after the knock sensor detection system software update has been
completed, the following will occur:
1. The Malfunction Indicator Lamp (MIL) will blink continuously, an audible chime will sound and the
vehicle will be placed in a reduced power and acceleration mode [referred to as “Limp Home Mode”].

Malfunction Indicator Lamp (MIL)
2. The vehicle can continue to be operated for a limited time in Limp Home Mode to permit the customer
to drive the vehicle to a safe location, but it will accelerate slowly and have a reduced maximum
speed. Engine RPMs will be limited to approximately 1800-2000 RPM. This means the maximum vehicle
speed will be limited to approximately 65 mph or less depending on vehicle loading and road conditions.
3. Should the above occur in your vehicle (blinking MIL and Limp Home Mode), contact your dealer immediately
to have your vehicle inspected.
Q5: How long will it take for the software update?
A5: It is always suggested that customers contact their local Hyundai dealer to schedule a service appointment. The
dealer can advise on the time needed for the repair.
Q6: Will other Hyundai vehicles get this update?
A6: Hyundai is currently evaluating the deployment of the knock sensor detection system in additional vehicles and
model years.
Q7: If the knock sensor is activated and bearing wear is identified, what is the repair that will take place?
A7: Hyundai dealers will inspect, and if necessary, replace the engine.
Q8: When will owners be notified?
A8: Hyundai plans to begin notifying owners of 2015 Sonatas early November, 2018 and 2015 Santa Fe Sport
vehicles in December, 2018. Ongoing notifications for other model years are being finalized. If a customer wishes to
have the dealer inspect their vehicle before receiving the Product Improvement Campaign notification, they can contact
their Hyundai dealer to schedule an appointment.

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Service Campaign 953
Dealer Best Practice
Q9: My vehicle is affected by this Product Improvement Campaign. When should I have the campaign
procedure completed on my vehicle?
A9: Hyundai strongly encourages customers to return their vehicles to their Hyundai dealers for the service procedure
as soon as possible.
Q10: What if I have already paid for engine repairs?
A10: Hyundai has a Reimbursement Program in place if you previously had any repairs or expenses related to this
Product Improvement Campaign. Submit a request for reimbursement online at
www.HyundaiUSA.com/campaignhome.

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Service Campaign 953
Dealer Best Practice
Key Contact Information
Dealer Support

Contact Information

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Vehicle Technical Support for Hyundai Dealer
Technicians

Warranty HELPREP Line

1‐877‐446‐2922

Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

1‐844-371-3808

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes

Customer Support

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign
Website

hyundaiusa.com/campaignhome

Updated information related to the specific recall or
service campaign

Hyundai Customer Care Center
(General Questions)

1‐800‐633‐5151

Customers general questions, non‐campaign
related

Hyundai Roadside Assistance

1-800-243-7766

Hyundai Roadside Assistance

Key Reference Information
Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials

www.HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling

Car Care Scheduling (Xtime) - Recall Appointment
Notification

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

Parts – Campaign Parts Management (CPM)
Procedure

As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management

Service Rental Car (SRC) Program

www.HyundaiDealer.com > Service tab

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING

Recall / Service Campaign Website

www.hyundaiusa.com/campaignhome
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