NHTSA ID Number: 10152858
Manufacturer Communication Number: 5NP-L6Z7X-01
TSB/Document Date: 2019-02-19
Summary
Hyundai has launched a Product Improvement Campaign to perform a knock sensor software update on the subject vehicles. This campaign is being implemented to ensure the satisfaction of Hyundai customers. The software update installs a newly developed Knock Sensor Detection System (KSDS) that detects vibrations indicating the onset of excessive connecting rod bearing wear in the engine. The KSDS is designed to alert a vehicle driver at an early stage of bearing wear before the occurrence of engine damage. If vibrations caused by bearing wear start to occur, the Malfunction Indicator Lamp (MIL) will blink continuously, an audible chime will sound, and the vehicle will be placed in Limp Home Mode. At that time, Diagnostic Trouble Code (DTC) P132600, specific to the KSDS, will be recorded in the ECM. The vehicle can continue to be operated for a limited time in Limp Home Mode, but it will accelerate slowly and have a reduced maximum speed with RPMs limited to approximately 1800-2000 RPM.
Service Campaign 953
Dealer Best Practice
Date: December 07, 2018
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign 953: ECM & Cluster Update (TSB #18-01-027) – UPDATED v4
Updates To This Document
Date
•
•
2011-2014 Sonata and 2013- 2014 Santa Fe Sport vehicles added to Service Campaign 953.
Repair process outlined for each model and model year in the event DTC code P132600 is set
after Service Campaign 953 is performed
12/07/18
•
2015 Santa Fe Sport vehicles added to Service Campaign 953.
11/08/18
•
2015 Sonata only: In the event DTC code P132600 is set after Service Campaign 953 is
performed, refer to TSB #18-01-032 (campaign T3G) for the service procedure and Special
Service Tools information.
10/17/18
•
2015 Sonata only: Initial communication to dealers.
08/09/18
***IMPORTANT Retail Vehicles***
Dealers should perform all open recalls and service campaigns on used vehicles, demo and rental vehicles prior to placing
them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai has launched a Product Improvement Campaign to perform a knock sensor software update on the subject
vehicles. This campaign is being implemented to ensure the satisfaction of Hyundai customers. The affected vehicles
include:
•
Certain 2011- 2015 model year Sonatas with 2.4L GDI and 2.0L Turbo GDI engines.
•
Certain 2013- 2015 model year Santa Fe Sport vehicles with 2.4L GDI and 2.0L Turbo GDI engines.
The VIN list is available in WebDCS. Check your dealership’s affected VIN list under the Service tab Uncompleted
Campaign VIN List.
Description
The software update installs a newly developed Knock Sensor Detection System (KSDS) that detects vibrations indicating
the onset of excessive connecting rod bearing wear in the engine. The KSDS is designed to alert a vehicle driver at an early
stage of bearing wear before the occurrence of engine damage. If vibrations caused by bearing wear start to occur, the
Malfunction Indicator Lamp (MIL) will blink continuously, an audible chime will sound, and the vehicle will be placed in Limp
Home Mode. At that time, Diagnostic Trouble Code (DTC) P132600, specific to the KSDS, will be recorded in the ECM. The
vehicle can continue to be operated for a limited time in Limp Home Mode, but it will accelerate slowly and have a reduced
maximum speed with RPMs limited to approximately 1800-2000 RPM.
The update will be done free of charge to customers and will only involve the addition of the KSDS software update.
1
Service Campaign 953
Dealer Best Practice
Parts
•
This campaign is related to a software update only. In the event a part will be needed, please proceed to
ordering OE parts as outlined in any corresponding TSB’s or typical service repair.
Service Process
•
Reservation and Reception - Check the Vehicle Information screen in WebDCS for open recalls and service campaigns
whenever a vehicle is in your dealership or if a customer calls in to schedule an appointment.
•
Readiness - This campaign can be completed quickly. Please ensure that the appropriate technicians have reviewed the
TSB, have their workspaces or designated areas ready and GDSs are accessible and updated. If no other work is being
performed, this campaign does not require a hoist. Dealers should consider a workspace that offers the technicians the
appropriate vehicle and wi-fi access that also ensures high frequency completion rates.
•
Readiness - This document (Dealer Best Practice) has been posted in Campaign Central within hyundaidealer.com.
•
Repair - TSB #18-01-027 provides vehicle service procedures, affected VIN production range, and warranty claim
information.
--Perform any open Recalls prior to performing Service Campaign 953--
•
Repair – Comeback:
2015 Sonata
•
In the event DTC code P132600 is set after the campaign software update is performed, refer to TSB# 1801-032 (campaign T3G) to inspect the vehicle and install a wire harness extension or replacement engine
based on the inspection results.
•
Please note: The DTC code may not set until vehicle is test driven through a normal drive cycle.
•
Campaign T3G will not show as an open campaign in WebDCS and is for warranty claim submission
purposes.
•
If the customer needs an engine replacement, be prepared to place them into a Service Rental Car (SRC).
2011-2014 Sonata and 2013-2015 Santa Fe Sport
•
In the event DTC code P132600 is set after the campaign software update is performed, contact
Warranty Prior Approval (PA) for instruction.
•
Please note: The DTC code may not set until vehicle is test driven through a normal drive cycle.
•
If the customer needs alternate transportation, be prepared to place them into a Service Rental Car (SRC).
Customer Notification
Hyundai will notify all owners of the vehicles described above and strongly encourage them to return their vehicles to their
Hyundai dealers for the service procedure as soon as possible.
•
2015 Sonata: Beginning November, 2018.
•
2015 Santa Fe Sport: Beginning mid-December 2018
•
Other model years: Beginning late-December.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
2
Service Campaign 953
Dealer Best Practice
Customer FAQ
Q1: Why is Hyundai conducting this Product Improvement Campaign?
A1: Hyundai is conducting this Product Improvement Campaign to ensure the satisfaction of its customers.
Q2: What vehicles are covered by this Product Improvement Campaign?
A2: This Product Improvement Campaign covers 2011-2015 model year Sonata and 2013-2015 Santa Fe Sport
vehicles equipped with 2.4L GDI and 2.0L Turbo GDI engines.
Q3: What will be done during the Product Improvement Campaign at the dealer?
A3: The knock sensor detection system being installed is able to alert customers at an early stage of bearing wear
before the occurrence of engine damage. This will allow customers to get their vehicle to a Hyundai
dealer for repair.
Q4: What will happen if the knock sensor detects bearing wear?
A4: If excessive bearing wear is detected after the knock sensor detection system software update has been
completed, the following will occur:
1. The Malfunction Indicator Lamp (MIL) will blink continuously, an audible chime will sound and the
vehicle will be placed in a reduced power and acceleration mode [referred to as “Limp Home Mode”].
Malfunction Indicator Lamp (MIL)
2. The vehicle can continue to be operated for a limited time in Limp Home Mode to permit the customer
to drive the vehicle to a safe location, but it will accelerate slowly and have a reduced maximum
speed. Engine RPMs will be limited to approximately 1800-2000 RPM. This means the maximum vehicle
speed will be limited to approximately 65 mph or less depending on vehicle loading and road conditions.
3. Should the above occur in your vehicle (blinking MIL and Limp Home Mode), contact your dealer immediately
to have your vehicle inspected.
Q5: How long will it take for the software update?
A5: It is always suggested that customers contact their local Hyundai dealer to schedule a service appointment. The
dealer can advise on the time needed for the repair.
Q6: Will other Hyundai vehicles get this update?
A6: Hyundai is currently evaluating the deployment of the knock sensor detection system in additional vehicles and
model years.
Q7: If the knock sensor is activated and bearing wear is identified, what is the repair that will take place?
A7: Hyundai dealers will inspect, and if necessary, replace the engine.
Q8: When will owners be notified?
A8: Hyundai plans to begin notifying owners of 2015 Sonatas early November, 2018 and 2015 Santa Fe Sport
vehicles in December, 2018. Ongoing notifications for other model years are being finalized. If a customer wishes to
have the dealer inspect their vehicle before receiving the Product Improvement Campaign notification, they can contact
their Hyundai dealer to schedule an appointment.
3
Service Campaign 953
Dealer Best Practice
Q9: My vehicle is affected by this Product Improvement Campaign. When should I have the campaign
procedure completed on my vehicle?
A9: Hyundai strongly encourages customers to return their vehicles to their Hyundai dealers for the service procedure
as soon as possible.
Q10: What if I have already paid for engine repairs?
A10: Hyundai has a Reimbursement Program in place if you previously had any repairs or expenses related to this
Product Improvement Campaign. Submit a request for reimbursement online at
www.HyundaiUSA.com/campaignhome.
4
Service Campaign 953
Dealer Best Practice
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
1‐844-371-3808
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Updated information related to the specific recall or
service campaign
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling
Car Care Scheduling (Xtime) - Recall Appointment
Notification
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM)
Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management
Service Rental Car (SRC) Program
www.HyundaiDealer.com > Service tab
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
Recall / Service Campaign Website
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 5NP-L6Z7X-01
Replacement Service Bulletin Number:
MFR Communication Date: 2018-12-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.