12/6/2018

TOPIx - SSM73798 - Concerns identified during or after updating InControl Touch Pro with the latest release of software

Reference

SSM73798

Models

E-PACE / X540
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351

Title

Concerns identified during or after updating InControl Touch Pro with the latest release of software

Category

Diagnostic Software Hardware

Last modified

23-Nov-2018 00:00:00

Symptom

000101 Diagnostic Concerns

Content

Issue:
Following a software update or an attempt to update the InControl Touch Pro system, one of the
conditions listed below has been identified:
1. InControl Touch Pro system constantly restarting
2. Voice / Speech concern
3. Navigation concern
4. Live and Web Browser concern
5. System Language concern
NOTE: For items 1 - 5, assistance may be given using WebEx as follows:
The TA will be reviewed and escalated to the appropriate team
A WebEx session may be scheduled for the corrective action
The WebEx session may require the Ethernet Cable described in tooling bulletin JSST073
Make sure this cable is available when the TA is submitted.
1. InControl Touch Pro system constantly restarting - The system will constantly start, shut down and
restart before an InControl Touch Pro Software Update:
The constant shut down and restart of the system will prevent the system successfully completing an
attempted update.
Instruction:
- Submit a TA detailing the concern
- Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom
- put ‘NGI_REBOOT’ in the first line of ‘Detailed Diagnostics’
2. Voice / Speech concern - no voice inputs or outputs functionality.
Note: All F-TYPE models do not support voice commands and the "voice command" button on the
steering wheel only provides a "mute" function. For F-Type this issue only applies to voice output such as
navigation guidance.

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12/6/2018

TOPIx - SSM73798 - Concerns identified during or after updating InControl Touch Pro with the latest release of software

Common symptoms are reported as:
- Voice commands are not recognised.
- Voice output such as spoken navigation guidance is inoperative.
- Voice Recognition menu is blank.
Notes:
If the issue is limited to voice input only, this might be caused by a hardware failure of voice
command button or microphone etc. Continue troubleshooting as normal.
Voice command of navigation is not related to this concern as it would require a Map update
completed after a software update for this functionality to operate.Instruction:If a TA is raised for the
above symptoms:
- Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom
- Put ‘NGI_VOICE’ in the first line of ‘Detailed Diagnostics’
3. Navigation concern - incorrect time or vehicle position
Common symptoms are reported as:
- Incorrect time displayed.
- Navigation vehicle position away from current location.
- Navigation vehicle position shows the correct location and Navigation works as expected, except the
road names are missing
Instruction:
- Submit a TA detailing the concern
- Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom
- put ‘NGI_TIME / NAV’ in the first line of ‘Detailed Diagnostics’
4. Live and Web Browser concern - application not available
Note:
Before checking the symptoms below, make sure that the ‘Delete Live’ instructions have been
completed after the software update and the Connectivity (Mobile Data or WiFi) is turned on with a
valid and clear connection.
Vehicles with Unable to connect 012 or 015 displayed on the vehicle touch screen are NOT
applicable for NGI_LIVE, as there is a connection concern. Continue troubleshooting as normal .
Common symptoms are reported as:
- 'Live' application will not open and displays ‘Live not available’ on the vehicle touchscreen
- Connected car functionality concern i.e. Web Browser inoperative and displays ‘Web Browser not
available’ on the vehicle touchscreen
Instruction:
- Submit a TA detailing the concern
- Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom
- put ‘NGI_LIVE’ in the first line of ‘Detailed Diagnostics’

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12/6/2018

TOPIx - SSM73798 - Concerns identified during or after updating InControl Touch Pro with the latest release of software

5. System Language concern - Language Settings default to English UK after a vehicle shut down
The symptom is reported as:
- User sets relevant system market language and the language setting defaults back to English UK after
vehicle shut down
- User unable to set their language as not available to select since the update
Note: This concern was previously communicated as resolved in 17C6.1 software, further investigation
from reports has uncovered another root cause which affects this functionality.
Instruction:
- Submit a TA detailing the concern
- Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom
- put ‘NGI_SYS_LANG’ in the first line of ‘Detailed Diagnostics’

Technicians - Please rate this SSM and provide comments so that future communications can be
improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the customer
concern.
5 = Excellent – All required information provided to resolve the customer concern.

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