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TECHNICAL INSTRUCTIONS
FOR

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LIMITED SERVICE CAMPAIGN H0N

REAR BUMPER GARNISH INSTALLATION

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CERTAIN 2018 C-HR

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Maintenance Technician
Certified Technician (Any specialty)
Expert Technician (Any specialty)
Master Technician
Master Diagnostic Technician

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The repair quality of covered vehicles is extremely important to Toyota. All dealership Maintenance
technicians performing this repair are required to successfully complete the most current version of
the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles
have the repair performed correctly; technicians performing this repair are required to currently hold
at least one of the following certification levels:

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Always check which technicians can perform the recall remedy by logging on to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the
above certification level or greater to perform this repair. Carefully review your resources, the
technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available
to perform this repair at all times.

OPERATION FLOW CHART
Verify Vehicle Eligibility
-Check the TIS Vehicle Inquiry System

Not Covered

Covered

Install a new rear bumper garnish

Yes

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Campaign completed, return vehicle to
customer

No further action required

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I.

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Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this
Emission Recall, and that the Campaign has not already been competed prior to
dealer shipment or by another dealer.
TMS warranty will not reimburse dealers for repairs completed on vehicles that
are not affected or were completed by another dealer.

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II. IDENTIFICATION OF AFFECTED VEHICLES

III. PREPARATION

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A. PARTS

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Part Number
PT938-1C180-03

Part Description
C-HR Rear Bumper Garnish

Quantity
1

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B. Tools

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Standard Hand Tools

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IV. BACKGROUND
Certain C-HR XLE Premium vehicles did not have a rear bumper garnish installed prior
to delivery of the vehicle to the dealer. The rear bumper garnish is a factory trim panel
accessory installed on the rear bumper to enhance its appearance.

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V. COMPONENTS

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Rear Bumper Garnish

VI. WORK PROCEDURE

1. REMOVE ORIGINAL REAR
BUMPER GARNISH

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REMOVE SCREWS

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a. Remove the 2 screws located on
the inner side of the rear bumper

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REMOVE GARNISH

b. Remove the old garnish from the
rear bumper

INSTALL GARNISH

2. INSTALL THE NEW REAR BUMPER
GARNISH

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a. Install the NEW garnish onto the rear
bumper

INSTALL SCREWS

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b. Install the 2 original screws from the
inner side of the rear bumper

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3. VISUALLY VERIFY THE REAR BUMPER GARHISH IS INSTALLED
CORRECTLY AND IS ALIGNED PROPERLY

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VII. APPENDIX
A. PARTS DISPOSAL

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As required by Federal Regulations, please make sure all recalled parts (original
parts) removed from the vehicle are disposed of in a manner in which they will
not be reused, unless requested for parts recovery return.

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B. CAMPAIGN DESIGNATION DECORDER

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E

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Repair Phase

Current Campaign Letter
for this year

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Year Campaign is Launched

0

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A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
Etc...

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
B1E = Launched in 2011, Interim Phase, 5th Campaign Launched in 2011
C1C = Launched in 2012, Interim Phase, 3rd Campaign Launched in 2012