Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 28, 2018
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Owner Renotification – JR8

Safety Recall and Special Service Campaign completion is an important part of our commitment to meet customer
expectations of Toyota products. Toyota will be conducting follow-up notifications to remind owners whose vehicles
have not yet had Safety Recall or Special Service Campaign repairs completed in the campaign(s) listed below.
We request your assistance in completing the applicable campaign repairs as owners receive follow-up notifications
and contact your dealership. Please note the follow-up activity may cause an increase in owner appointments. Toyota
will be mailing these follow-up activities in the months to come. Please take this into consideration when analyzing
your manpower requirements.
Campaigns Covered in the Renotification
Campaign
G0Y– Exhaust Pipe SubAssembly (Muffler)
J0I – Left Rear Seat Mounting
Bolts

Model and Model
Year

Approximate
UIO

Approximate
PR UIO

Renotification
Schedule

2006-2008 RAV4

18,000

6

Late November 2018

Certain 2017 Tundra

3,300

2

Late November 2018

Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification Letters (“owner letters”) will begin in Late November 2018. The owner
letters will be mailed by first class mail, over a period of several weeks consistent with parts availability.
Technical Instructions
Technical Instructions to conduct these campaigns can be found on TIS.
Parts Ordering
The applicable parts ordering information can be found in the Dealer Letter and Technical Instructions of the specific
campaign. As a general practice, please utilize the following guidelines to determine your parts order for this
renotification activity:
• Check current stock levels.
• Subsequent orders should be based on customer appointments.
• Replenishment orders of parts should be based on a "sell one, buy one" basis.

© 2018 Toyota Motor Sales, USA

Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete Safety Recalls or Special Service Campaigns
on any used vehicles currently in dealer inventory prior to customer delivery. However, if the campaign cannot be
completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to
the customer that the vehicle is involved in a Safety Recall or Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer
information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ for that
campaign, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject
line of the email state, “Disclosure Form G0Y/J0I” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety
Recall unless the defect has been remedied.
Customer Handling and Dealership Follow-Up
Please consider this follow-up notice a great opportunity to focus on assuring customers that their safety remains a
top priority at Toyota. Customers who receive a Safety Recall or Special Service Campaign Follow-Up Notice may
contact your dealership with questions regarding the letter and/or remedy. Please ensure that all customer contact
personnel are aware of this Safety Recall or Special Service Campaign and know how to accurately answer a
customer’s questions or how to direct the customer to someone that can. Please welcome them to your dealership
and answer any questions that they may have.
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to complete this
Safety Recall or Special Service Campaign. The following word track has been provided for this purpose. To assure
a consistent and accurate description of the Safety Recall or Special Service Campaign is communicated to the
customer, dealership associates are requested to refer to the specific Safety Recall or Special Service Campaign
Q&A (available in TIS) to answer any specific customer questions.

Hello [Mr./Ms.] _____________ [Customer Name],
Our dealership __________ [Dealership Name] is following up with you regarding [Safety Recall or
Special Service Campaign] ______ [Safety Recall No./Special Service Campaign No.] which involves
________ [Safety Recall or Special Service Campaign Title]. Our records indicate that your vehicle falls
within the parameters of this Safety Recall and as a customer convenience I would like to answer any
questions that you may have. [Answer any questions using the Safety Recall or Special Service
Campaign Q&A for the applicable recall]
May I schedule an appointment for your vehicle to complete this [Important Safety Recall or Special
Service Campaign]?
What date and time will be convenient for you to bring your vehicle into our service department which
is located at ______ [dealership address]. If you have any further questions or concerns, please contact
me at _________ [contact name and telephone no.]
NOTE: Additional guidelines regarding dealership follow-up for non-completed recalls can be found in Warranty Policy
5.21.
© 2018 Toyota Motor Sales, USA

Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Owner Renotification of Non-Completed Safety Recall or
Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2018 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.

This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2018 Toyota Motor Sales, USA – Version 3a

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available and the remedy
has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to
have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2018 Toyota Motor Sales, USA – Version 3b