David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 19, 2018
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update

PROGRAM TERMS
This program will be in effect through November 30, 2019. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Ford GT

2017-2018

Multimatic

February 9, 2017 through September 21, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In the affected vehicles engineering continued to refine designs and incorporate additional features
throughout the vehicle introduction. These hardware and software improvements were released as
running changes to improve quality, diagnostic capability, functional performance and enhance
customer features.
SERVICE ACTION
Dealers are to refer to the Vehicle Repair Table in ATTACHMENT III to identify the special service
updates required for each vehicle by VIN. Dealers are to also call the Ford GT Concierge, using the
Ford dealer access phone number, to order parts, and schedule a vehicle for repair. This service must
be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 26, 2018. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Attachment IV:

Administrative Information
Labor Allowances and Parts Ordering Information
Vehicle Repair Table
Technical Information – Adjustable Pedal Box Cable Anchor Bracket
Reinforcement
Attachment V:
Technical Information – Overhead Console Replacement
Attachment VI:
Technical Information – Lug Nut Replacement
Attachment VII:
Technical Information – Vehicle Dynamics Control Module (VDM) Software
Update
Owner Notification Letter

 Copyright 2018 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
For questions and assistance regarding customer support, repair scheduling, Ford GT part ordering,
special tool availability or technical assistance, contact the Ford GT Concierge using the Ford dealer
access phone number, which was provided to authorized Ford GT repair dealers.
Sincerely,

David J. Johnson

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update
OASIS ACTIVATION
OASIS will be activated on November 19, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 19,
2018. Owner names and addresses will be available by December 14, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
FORD GT TRANSPORTATION/REMOTE REPAIRS
Owners of the Ford GT have the option of requesting transportation of their vehicle from their location
to the dealership for repairs or to have certain repairs performed remotely at the customer’s location.
• The VDM software update can be performed at the customer’s location.
• With proper dealer parts ordering and tools, all other repairs may be performed at either the
dealer or customer’s location.
For Ford GT transportation/remote repair claiming guidelines, reference EFC05830, New Ford GT
Service Processes.

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 2 of 3
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(18B35) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: DP8005 – 3MTM Scotch–WeldTM Structural Plastic
Adhesive (used with Adjustable Pedal Box Bracket), paint pen, sand paper, and isopropyl
alcohol.
NOTE: The locally obtained supplies can be used on multiple vehicles.
o Program Code: 18B35
o Misc Expense: OTHER
o Amount: Actual cost per vehicle up to $36.00
• Provision for Ford GT Transportation from the customer’s location if repairs are
performed at the dealer: Reference EFC05830 for vehicle transportation claiming guidelines.
NOTE: Multiple miscellaneous expenses can be claimed per repair visit, including the
provision for Locally Obtain Supplies.
o Program Code: 18B35
o Misc Expense:
GTTRANS – Transport expense per mile
GTLOAD – Transport expense flat fee of $100.00
GTROAD – Roadside Assistance

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 3 of 3
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Provision for technician travel time if performing Ford GT Remote Repairs at the
customer’s location: Reference EFC05830 for labor operation claiming guidelines. Two labor
operation codes will be used to submit for technician travel time for Ford GT remote repairs.
NOTE: Labor operations for technician travel time for Ford GT Remote Repairs must be
claimed on the same work order line as the MT18B35 FSA labor operation.
o FORDGT – Must be used with MTFORDGT and pays 0.1 Hours.
o MTFORDGT – This code will be used to document actual travel time (M time) involved
in traveling to the customer’s location. If the MTFORDGT code is used without the
FORDGT code, the labor hours will not pay.

 Copyright 2018 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update
LABOR ALLOWANCES
NOTE: Please refer to ATTACHMENT III to determine which repairs are required by VIN.
Description

Labor Operation

Update VDM using PUMA tool and USB flash drives
Lug nut replacement
Adjustable pedal box cable anchor bracket reinforcement

Estimated
Labor Time*
2.0 Hours
1.0 Hours

MT18B35

3.0 Hours

Overhead console replacement

1.5 Hours

The two labor allowances below should only be used for technician travel time if performing
Ford GT Remote Repairs at the customer’s location
This code must be used on each claim that requires
technician travel time if performing Ford GT Remote Repairs
at the customer’s location – Must be used with Labor
Operations MTFORDGT and MT18B35
This code must be used to document actual travel time (M
time) involved in traveling to the customer’s location – Must
be used with Labor Operations FORDGT and MT18B35

FORDGT

0.1 Hours

MTFORDGT

Actual Travel
Time

*Labor time estimates are provided as a guide for each repair. If labor time over 7.5 Hours is required
to complete the repairs, submit an Approval Request to the SSSC Web Contact Site prior to
submitting a claim.
PARTS REQUIREMENTS / ORDERING INFORMATION
Refer to the Vehicle Repair Table in ATTACHMENT III, arranged by VIN, to identify the required
repair prior to placing an order.
Ford GT Concierge:
Contact the Ford GT Concierge using the Ford dealer access phone number to order Ford GT parts.
Part Number

Description

HG7Z-63519A70-A

Overhead Console

HG7Z-1012-C

Titanium Lug Nuts

HG7Z-63519K22-A

Adjustable Pedal Box Bracket

Obtain Locally

DP8005 – 3MTM Scotch–WeldTM Structural Plastic
Adhesive (used with Adjustable Pedal Box Bracket)

DEALER PRICE
For latest prices, refer to DOES II.

 Copyright 2018 Ford Motor Company

Order
Quantity

Claim
Quantity

As Required

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2018 Ford Motor Company

ATTACHMENT III
Page 1 of 4
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update
Use the following chart, arranged by VIN, to identify the required vehicle repair(s).
To search for a VIN:
-

In Adobe Reader menu, click "EDIT", then click "FIND", then insert the VIN, then press
ENTER, Or
Press Ctrl and F simultaneously, then insert the VIN, then press ENTER.

VIN

2FAGP9CW4HH200004
2FAGP9CW6HH200005
2FAGP9CW8HH200006
2FAGP9CWXHH200010
2FAGP9CW1HH200011
2FAGP9CW3HH200012
2FAGP9CW5HH200013
2FAGP9CW7HH200014
2FAGP9CW9HH200015
2FAGP9CW2HH200017
2FAGP9CW4HH200018
2FAGP9CW6HH200019
2FAGP9CW2HH200020
2FAGP9CW6HH200022
2FAGP9CW8HH200023
2FAGP9CW1HH200025
2FAGP9CW7HH200028
2FAGP9CW7HH200031
2FAGP9CW0HH200033
2FAGP9CW2HH200034
2FAGP9CW6HH200036
2FAGP9CW1HH200039

Vehicle Repair Table
Adjustable
Pedal Box
Overhead
Cable Anchor
Console
Bracket
Replacement
Reinforcement

Lug Nut
Replacement
X

X
X
X

X
X
X
X
X

X
X
X

X
X
X
X

X

X
X
X

X

X
X
X
X

X
X
X
X
X

 Copyright 2018 Ford Motor Company

VDM Software
Update

ATTACHMENT III
Page 2 of 4
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update

VIN

2FAGP9CW8HH200040
2FAGP9CWXHH200041
2FAGP9CW1HH200042
2FAGP9CW5HH200044
2FAGP9CW7HH200045
2FAGP9CW0HH200047
2FAGP9CW2HH200048
2FAGP9CW2HH200051
2FAGP9CW4HH200052
2FAGP9CW1HH200056
2FAGP9CW3HH200057
2FAGP9CW7HH200062
2FAGP9CW9HH200063
2FAGP9CW6HH200067
2FAGP9CW5HH200075
2FAGP9CW2HH200079
2FAGP9CW0HH200081
2FAGP9CW1HH200087
2FAGP9CW3HH200088
2FAGP9CW0HH200095
2FAGP9CW4HH200102
2FAGP9CW9HH200113
2FAGP9CW0HH200114
2FAGP9CW4HH200116
2FAGP9CW6HH200117
2FAGP9CWXHH200119

Vehicle Repair Table
Adjustable
Pedal Box
Overhead
Cable Anchor
Console
Bracket
Replacement
Reinforcement
X

Lug Nut
Replacement

X
X
X
X
X

X
X

X
X
X
X
X

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X

 Copyright 2018 Ford Motor Company

VDM Software
Update

ATTACHMENT III
Page 3 of 4
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update

VIN

Vehicle Repair Table
Adjustable
Pedal Box
Overhead
Cable Anchor
Console
Bracket
Replacement
Reinforcement

Lug Nut
Replacement

2FAGP9CW2JH100151
2FAGP9CW8JH100154
2FAGP9CWXJH100155
2FAGP9CW5JH100158
2FAGP9CW7JH100159
2FAGP9CW3JH100160
2FAGP9CW5JH100161
2FAGP9CW7JH100162
2FAGP9CW9JH100163
2FAGP9CW0JH100164
2FAGP9CW2JH100165
2FAGP9CW6JH100167
2FAGP9CW8JH100168
2FAGP9CWXJH100169
2FAGP9CW6JH100170
2FAGP9CW8JH100171
2FAGP9CWXJH100172
2FAGP9CW1JH100173
2FAGP9CW3JH100174
2FAGP9CW5JH100175
2FAGP9CW9JH100177
2FAGP9CW0JH100178
2FAGP9CW2JH100179
2FAGP9CW9JH100180
2FAGP9CW0JH100181
2FAGP9CW2JH100182

VDM Software
Update
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X

 Copyright 2018 Ford Motor Company

ATTACHMENT III
Page 4 of 4
Customer Satisfaction Program 18B35
Certain 2017 and 2018 Model Year Ford GT Vehicles
Special Service Update

VIN

Vehicle Repair Table
Adjustable
Pedal Box
Overhead
Cable Anchor
Console
Bracket
Replacement
Reinforcement

Lug Nut
Replacement

2FAGP9CW4JH100183
2FAGP9CW6JH100184
2FAGP9CW8JH100185
2FAGP9CW2JH100196
2FAGP9CW4JH100197
2FAGP9CW6JH100198

VDM Software
Update
X
X
X
X
X
X

 Copyright 2018 Ford Motor Company