NHTSA ID Number: 10152373
Manufacturer Communication Number: DRW16
TSB/Document Date: 2018-12-17
Summary
Dealer Rework (DRW) 16 ? 2019 CX-5 (KF) Interference of Silencer Hanger: We are writing to inform you that certain 2019MY CX-5 vehicles, may be affected by the concern mentioned below. Vehicles affected by this DRW will be visible in eMDCS on November 06, 2018. The VIN list of affected vehicles for DRW16 will be uploaded to MGSS along with Parts and Warranty Information on November 06, 2018. Affected vehicles are expected to arrive at your dealership starting November 06, 2018 and as of today most vehicles are not assigned to any dealership. Certain subject CX-5 vehicles may exhibit an abnormal noise from the left rear side of the vehicle when driving on a bumpy road. Causal factor: The exhaust hanger bracket on the left rear side of the main silencer and the hanger rod mounted on the body side may interfere between each other due to narrow gap. Action Required: Please hold the affected vehicles in inventory until the inspection and/or repair procedure has been performed. This DRW must be performed before the vehicle is sold and is a requirement for a New Car Ready Claim.
November 5, 2018
Attention: Mazda
Dealership Sales and Service Managers
Subject:
Dealer Rework (DRW) 16 – 2019 CX-5 (KF) Interference of Silencer Hanger
We are writing to inform you that certain 2019MY CX-5 vehicles, may be affected by the concern
mentioned below. Vehicles affected by this DRW will be visible in eMDCS on November 06,
2018. The VIN list of affected vehicles for DRW16 will be uploaded to MGSS along with Parts
and Warranty Information on November 06, 2018. Affected vehicles are expected to arrive at
your dealership starting November 06, 2018 and as of today most vehicles are not assigned to
any dealership.
Please find the outlines of this concern as described below
1. Subject Vehicles
2019MY CX-5 vehicles
- Subject build date range: From September 18, 2018 through October 27, 2018
- Subject VIN range: JM3 KF**** K0 500101 - 514172
- Number of subject vehicles:
Country
Subject vehicles
USA
1,217
2. Outline of Concern
Certain subject CX-5 vehicles may exhibit an abnormal noise from the left rear side of
the vehicle when driving on a bumpy road.
Causal factor: The exhaust hanger bracket on the left rear side of the main silencer and
the hanger rod mounted on the body side may interfere between each other due to
narrow gap.
Action Required:
Please hold the affected vehicles in inventory until the inspection and/or repair procedure has
been performed. This DRW must be performed before the vehicle is sold and is a requirement
for a New Car Ready Claim.
We apologize for any inconvenience this program may cause your dealership and your
customers. Your understanding and support are greatly appreciated.
Sincerely,
Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations
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TSB/Document ID: DRW16
Replacement Service Bulletin Number:
MFR Communication Date: 2018-11-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE
MFR Component System:
MFR Component Subsystem:
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