NHTSA ID Number: 10152327
Manufacturer Communication Number: M000309
TSB/Document Date: 2018-12-17
Summary
"?SI M00 03 09May 2015 Maintenance and General HintsTechnical Service This Service Information bulletin supersedes SI M00 03 09 dated April 2015. designates changes to this revision SUBJECT TeileClearing (Specialized Technical Support). INFORMATION TeileClearing (TC) is Specialized Technical Support staffed by TC Specialists who have been specifically trained by BMW
and partner suppliers of selected BMW parts. The TC function focuses on identifying and resolving product problems, and identifying and reporting test plan errors and omissions. The TC process requires that a prior authorization be obtained before replacing any TC parts under warranty. This authorization is obtained by the submission of a ""TC case"" in PuMA. Parts currently requiring TC authorization are shown below: The latest information on the affected TC parts can also be found in the following locations: By viewing the latest monthly DCS message (""PuMA Submission for Authorized Part Replacement"") In PuMA (click ""TC"" and then ""Actions"") TEILECLEARING BENEFITS The TeileClearing process provides these benefits: ? In-depth part and system diagnosis to address the customer's complaint ? Clear instructions on the appropriate repair, including part replacement authorization where appropriate ? Immediate sharing of information with responsible engineers to address quality issues and expedite the defect eradication process ? Long-term improvement of product quality and diagnostic test plans that will improve CSI and the ability of a technician to fix it right the first time. PROCEDURE TC normal working hours as of March 3, 2014: 8:00 AM - 8:00 PM Eastern Time, Monday to Friday, except for MINI USA holidays Before creating a PuMA TC case: ? Confirm that the part identified as defective appears on the TC list. ? The technician assigned to the vehicle must have training directly related to the vehicle or system in question. ? All available resources must be reviewed. These include, but ar
Page 1 of 6
SI M00 03 09
Maintenance and General Hints
May 2015
Technical Service
This Service Information bulletin supersedes SI M00 03 09 dated April 2015.
designates changes to this revision
SUBJECT
TeileClearing (Specialized Technical Support)
MODEL
All vehicles under:
Original warranty
MINI New Passenger Car Limited Warranty
MINI NEXT Certified Pre-Owned Program
Extended Motorer Protection Program
Demonstrator Extension Program
Federal and California Emission Control Warranty
INFORMATION
TeileClearing (TC) is Specialized Technical Support staffed by TC Specialists who have been specifically
trained by BMW and partner suppliers of selected BMW parts. The TC function focuses on identifying and
resolving product problems, and identifying and reporting test plan errors and omissions. The TC process
requires that a prior authorization be obtained before replacing any TC parts under warranty. This
authorization is obtained by the submission of a “TC case” in PuMA.
Parts currently requiring TC authorization are shown below:
Appendix A1
Engine Components
Appendix A2
Digital Motor Electronics (DME)
Appendix A3
AISIN Automatic Transmissions
Appendix A4
Body Domain Controller (BDC)
Appendix A5
Headunit Basic (HU-B)
Appendix A6
LED Headlights
Appendix A7
Appendix A8
Headunit High (HU-H)
The latest information on the affected TC parts can also be found in the following locations:
By viewing the latest monthly DCS message (“PuMA Submission for Authorized Part Replacement”)
In PuMA (click “TC” and then “Actions”)
TEILECLEARING BENEFITS
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The TeileClearing process provides these benefits:
• In-depth part and system diagnosis to address the customer’s complaint
• Clear instructions on the appropriate repair, including part replacement authorization where appropriate
• Immediate sharing of information with responsible engineers to address quality issues and expedite the
defect eradication process
• Long-term improvement of product quality and diagnostic test plans that will improve CSI and the
ability of a technician to fix it right the first time.
PROCEDURE
TC normal working hours as of March 3, 2014:
8:00 AM – 8:00 PM Eastern Time, Monday to Friday, except for MINI USA holidays
Before creating a PuMA TC case:
• Confirm that the part identified as defective appears on the TC list.
• The technician assigned to the vehicle must have training directly related to the vehicle or system in
question.
• All available resources must be reviewed. These include, but are not limited to: Service Information
bulletins, DCS messages, Bonnet Boot & Wings, Training Manuals, Wiring Diagram (SSP), Repair
Instructions (REP) and Functional Descriptions (FUB). It is the dealer’s responsibility to be familiar
with all published technical information.
• All required checks must be performed, e.g., diagnostic test plans, verifying circuit integrity, power and
grounds, and reviewing the vehicle service history.
• The Shop Foreman/Team Leader must be consulted.
• The vehicle must be in the shop.
• Transmit FASTA data so that the TC specialists can see that all relevant test modules have been
completed. DO NOT perform quick delete or delete any fault memory before transmitting FASTA data.
Create and submit a TC case describing in as much detail as possible the customer complaint and all diagnosis
steps and measurements that resulted in the “faulty part” diagnosis.
A TeileClearing specialist will respond either confirming the need for part replacement or requesting
additional tests or information.
For repairs outside normal working hours (except complete engine, Automatic Transmission or
mechatronic repairs), a repair may go ahead without prior authorization. However, a TC case must be
submitted for approval retroactively in order to get the warranty claim paid.
See the flowchart (Appendix B) for the complete TC process.
See the attachment for details on creating a “TC Case” in PuMA.
To contact our TeileClearing management team for any TC process inquiries or current TC case escalation,
send an email to [email protected].
WARRANTY INFORMATION
Claims submitted without prior PuMA TC case approval will not be eligible for payment by MINI
USA.
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The PuMA TC case number must be specified in the comment section.
A TeileClearing case is NOT a “claim payment authorization” for in and out out-of-warranty repairs or work
time.
An Administrative Payment can be claimed for each valid TC Case approved by a TC Specialist; please refer
to Service Information M01 05 07.
Appendix A1
May 2015
TEILECLEARING FOR ENGINE COMPONENTS
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
R55
Cooper Clubman, Cooper S Clubman, John Cooper Works
R56
Cooper, Cooper S, John Cooper Works
R57
Cooper Convertible, Cooper S Convertible, John Cooper Works
R58
Cooper Coupe, Cooper S Coupe, John Cooper Works
R59
Cooper Roadster, Cooper S Roadster, John Cooper Works
R60
Cooper Countryman, Cooper S Countryman, Cooper S Countryman All4, JCW
Countryman ALL4
R61
Cooper Paceman, Cooper S Paceman, Cooper S Paceman ALL4, JCW
Paceman ALL4
The following are the required component(s):
• Complete engine/short engine (except N12 and N14)
• Cylinder head (except N12 and N14)
• Turbocharger (except N12 and N14)
Appendix A2
May 2015
TEILECLEARING FOR DIGITAL MOTOR ELECTRONICS (DME)
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
R55
Cooper Clubman, Cooper S Clubman, John Cooper Works
R56
Cooper, Cooper S, John Cooper Works
R57
Cooper Convertible, Cooper S Convertible, John Cooper Works
R58
Cooper Coupe, Cooper S Coupe, John Cooper Works
R59
Cooper Roadster, Cooper S Roadster, John Cooper Works
R60
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Cooper Countryman, Cooper S Countryman, Cooper S Countryman All4, JCW
Countryman ALL4
Cooper Paceman, Cooper S Paceman, Cooper S Paceman ALL4, JCW
Paceman ALL4
R61
The following are the required component(s):
• Digital Motor Electronics (DME)
Appendix A3
May 2015
TEILECLEARING FOR AISIN AUTOMATIC TRANSMISSIONS
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
R55
Cooper Clubman, Cooper S Clubman, John Cooper Works
R56
Cooper, Cooper S, John Cooper Works
R57
Cooper Convertible, Cooper S Convertible, John Cooper Works
R58
Cooper Coupe, Cooper S Coupe, John Cooper Works
R59
Cooper Roadster, Cooper S Roadster, John Cooper Works
R60
Cooper Countryman, Cooper S Countryman, Cooper S Countryman All4, JCW
Countryman ALL4
R61
Cooper Paceman, Cooper S Paceman, Cooper S Paceman ALL4, JCW
Paceman ALL4
The following are the required component(s):
• 6-speed Automatic Transmission
• Electronic Gearbox Control (EGS) control unit
• Hydraulic Selector Unit (i.e., Valve Body)
•
Torque Converter (F55 and F56 ONLY)
Appendix A4
May 2015
TEILECLEARING FOR BODY DOMAIN CONTROLLER
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
The following are the required component(s):
• Body Domain Controller (BDC)
Appendix A5
May 2015
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TEILECLEARING FOR HEADUNIT BASIC (HU-B)
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
The following are the required component(s):
Headunit Basic (HU-B) with 6.5” display:
• MINI Visual Boost (option 6FP)
• MINI Navigation (option 6UM)
Appendix A6
May 2015
TEILECLEARING FOR LED HEADLIGHTS
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
The following are the required component(s):
• LED Headlight Components:
◦ Full LED headlight
◦ LED control unit
◦ LED cornering light module
Appendix A7
May 2015
TEILECLEARING FOR TAILLIGHTS
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
The following are the required component(s):
• Taillights
Appendix A8
May 2015
TEILECLEARING FOR HEADUNIT HIGH (HU-H)
Series
Model
F55
Cooper 4-door Hardtop, Cooper S 4-door Hardtop
F56
Cooper, Cooper S
The following are the required component(s):
• Headunit High (HU-H) with 8” display:
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MINI Navigation XL (option 609)
APPENDIX B
May 2015
ATTACHMENTS
View PDF attachment M000309_MINI_PuMA_Part_Replacement_Authorization.
View PDF attachment M000309_BW_2015_05_MINI_TC_List.
View PDF attachment M000309_COLOR_2015_05_MINI_TC_List.
[ Copyright ©2015 BMW of North America, Inc. ]
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5/4/2015
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TSB/Document ID: M000309
Replacement Service Bulletin Number:
MFR Communication Date: 2015-04-01
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Communication Type: Service Bulletin/Repair Instructions
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