DISTRIBUTE TO:
 Service Manager
 Warranty Administrator

Warranty Policy Bulletin

No.:
Date:
Page:

POL14-11
12/10/14
1 of 4

REVISED 12/03/15

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE6) ALL
PHASES – PARTS REPLACEMENT FOR CERTAIN
MODELS:
WARRANTY EXTENSION FOR CRACKED AND/OR
STICKY/MELTING DASHBOARDS (INSTRUMENT
PANELS) AS A RESULT OF HEAT OR HUMIDITY, FOR
THE FOLLOWING VEHICLES:
• CERTAIN 2003-2005 MY 4RUNNER
• CERTAIN 2005-2010 MY AVALON
• CERTAIN 2007-2011 MY CAMRY AND CAMRY HYBRID
• CERTAIN 2004-2010 MY SIENNA
• CERTAIN 2004-2008 MY SOLARA
Background
Toyota has received reports where some vehicles may exhibit cracked and/or
sticky/melting dashboards as a result of heat or humidity.
In Mid-December, 2014, Toyota announced the reimbursement Phase of this
warranty enhancement program. Since prior to that announcement, Toyota has
been diligently making parts preparations for the parts replacement phase of this
Program. Due to the age, volume, and breadth of the covered vehicles subject to
the Program and the size and complexity of dashboard manufacturing, Toyota has
launched the part replacement portion of this Program in several phases; please
refer to the table below for part replacement model phasing.
Phase
1
2
3
4

Model
ALL
Avalon, Camry, Solara
4Runner
Sienna

Description
Reimbursement
Repair Available
Subject to Parts
Availability

Tentative Mailing Schedule
Mid-December, 2014
Late June, 2015
Late July, 2015
December, 2015

Although Toyota continues to increase production levels, this process takes time
and it is difficult to predict customer demand and where parts need to be shipped
to support customer demand. It remains important that dealerships explain to
customers that there still may be a period of time the customer will need to wait
before part replacement can be performed. Please be sure to take this into
consideration when performing customer scheduling.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL14-11
12/10/14
REVISED 12/03/15
2 of 5

Applicability
The dashboard is covered under the Toyota New Vehicle Limited Warranty for 3
years from the date of first use or 36,000 miles (whichever occurs first).
However, Toyota has announced a Warranty Enhancement Program to cover
parts replacement to address this condition.
Primary Coverage offers the Warranty Enhancement until May 31, 2017,
regardless of mileage.
After the Primary Coverage expires, the Secondary Coverage is applicable for
10 years from the date of first use, regardless of mileage.
Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.
Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with
this policy may result in a claim debit.
This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.

Covered Vehicles
Not all vehicles within the specified model years are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by
checking TIS before completing any repairs.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL14-11
12/10/14
REVISED 12/03/15
3 of 5

Claim Submission
Claim
Type

Phase

Op.
Code
AHGD0B

Repair
Program

2
AHGD0C
3
4

AHGD0A

Model

Description

Avalon
Camry Solara
(V6)
Camry
Camry Solara
(4 Cyl)
4Runner
Sienna

Confirmed
Condition Replace
Dashboard
Assembly

Labor Time
2.1 hr/vehicle

2.2 hr/vehicle
2.0 hr/vehicle

Photo Requirements and Parts Retention
Toyota requires photo documentation of replaced dashboard assemblies to be
recorded as part of the R.O. documentation for this repair. Photos must provide
perspective image(s) that illustrate the damage.
A photo must also be taken with the odometer in focus and the dashboard in the
background. Photos must be made available for TMS Warranty Department
review upon request.
Removed dashboard assemblies must be retained for 7 calendar days after the
repair has been completed. Parts not requested for return in PRS or inspection
by District Service and Parts Managers (DSPMs) or Field Technical Specialists
(FTS) may be scrapped after 7 calendar days.
Replacement Parts
For some models, the replacement part will be a kit 04005-XXXXX part number.
Please identify the correct service part in the EPC and then use the chart below
to reference the appropriate kit part number for this program. If there is a kit
part number listed, the service part number will not be accepted for this
program. Dealer should order parts in red only.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL14-11
12/10/14
REVISED 12/03/15
4 of 5

Replacement Parts (Continued)
Model
Avalon

Solara

Camry (NAP)
Camry (Japan
Built)
Camry HV
(NAP)
Camry HV
(Japan Built)
4Runner

Sienna

Service Part #
55401-07060-B1
55401-07060-B2
55401-07060-B3
55401-07060-E1
55401-AA060-B0
55401-AA060-B1
55401-AA060-E0
55401-06091-B0
55401-06091-B1
55401-06091-E0
55401-33201-B1
55401-33201-E0
55401-06171-B0
55401-06171-E0
55401-33221-B0
55401-33221-E0
55401-35908-B0
55401-35908-B1
55401-35909-B0
55401-35909-B1
55301-08040-B0
55301-08040-E0

Kit Part Number

Description

Qty

PAD SUB-ASSY,
INSTRUMENT
PANEL SAFETY

1 as
needed

Not Applicable

04005-21133-B0
04005-21133-E0
Not Applicable
04005-21233-B0
04005-21233-E0
04005-14935-B0
04005-14935-B1
04005-15135-B0
04005-15135-B1
Not Applicable

Dealers are requested to only order parts for vehicles experiencing this condition.
DO NOT ORDER FOR STOCK.
Ancillary Parts
CSP ZE6 also provides coverage for the replacement of certain ancillary parts
related to the covered components, such as necessary clips, vents, etc., that are
damaged as a result of the CSP repair. Ancillary parts will be covered if they are
needed to complete the CSP and were un-damaged prior to repair. Dealers
should take care as much as possible to remove these parts without damage.
In the event that additional replacement parts are necessary, they must be
claimed on the ZE6 claim. Photo documentation of damaged ancillary parts is
required and must be recorded as part of the R.O. documentation for this repair.
Photos must provide perspective image(s) that illustrate the damage. Photos
must be made available for TMS Warranty Department review upon request.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL14-11
12/10/14
REVISED 12/03/15
5 of 5

Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0039-15, please refer to TIS for
additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership* to the following address for reimbursement
consideration:
Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.

*Please refer to the Reimbursement Checklist attached to the sample owner letter for required
documentation details.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.