January 31, 2017
Subject:

Limited Service Campaign GLM – Remedy Notice
Certain 2015 RC 350, RC F Vehicles
Certain 2014-2015 IS 250, IS 350 Vehicles
Rear Wheel Arch Corrosion

Dear Dealer Principal:
In our continuing efforts to ensure the best in customer satisfaction, Lexus is launching a Limited Service Campaign (SSC) on certain 2015
RC 350 and RC F and certain 2014-2015 IS 250 and IS 350 vehicles.
Condition
In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion due to improper sealer application. If this
occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur
in areas with heavy road salt application.
Remedy
Any authorized Lexus dealer will inspect the rear fender arches and, if necessary, perform anti-rust treatment at NO CHARGE to you for
a limited time. In limited instances corrosion may be identified. If corrosion is identified and any paint/body repair is needed, this will be
coordinated by the dealer.

This LSC will be offered until March 31, 2018, and will only be available at an authorized Lexus dealer.
Covered Vehicles
There are approximately 79,600 vehicles covered by this Limited Service Campaign. No vehicles involved in this LSC were distributed
to Puerto Rico.
Model Name

Model Year

Approximate Units in Operation

2014-2015

76,600

RC 350

2015

2,600

Mid-June 2014 – Mid-November 2014

RC F

2015

400

Mid-April 2014 – Mid-November 2014

IS 250
IS 350

Production Period
Mid-April 2013 – Mid-November 2014
Mid-April 2013 – Mid-November 2014

Owner Letter Mailing Date
Lexus will begin to notify owners in February 2017. A sample of the owner notification letter has been included for your reference.

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign
announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs . Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Lexus requests that dealers conduct this Limited Service Campaign remedy on any new or used vehicles
currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery.
Also, as a reminder, L/Certified policy prohibits the certification of any vehicle with an outstanding Special Service Campaign or Safety
Recall. Thus, no affected units should be designated, sold, or delivered as L/Certified until the Limited Service Campaign has been
completed on that vehicle.

Technician Training Requirements
Due to the complex nature of this repair and limited part availability, Lexus requests dealers to designate a maximum of 2 technicians to
perform this repair.
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that
all vehicles have the repair performed correctly, technicians performing this repair are required to currently hold at least one of the following
certification levels:
 Senior
 Master
 Master Diagnostic Specialist
Always check which technicians can perform the recall remedy by logging on to https://LCTPReports.com. It is the dealership’s
responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the
technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.

This Limited Service Campaign will be available until March 31, 2018, and is only available at an authorized Lexus dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.
Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Dealer Ordering
Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check the Lexus Special Activities MAC/DOS
report on the Lexus Customer Services website accessed via Dealer Daily for the most up-to-date parts ordering information.
Part Number
04006-35253

Part Description
Repair Kit, Wheel Arch

Quantity
1 per vehicle*

*The kit above is designed to be used to repair approximately 14 wheel arches.
*The kit above includes the following parts:
-

Wax (NOX-RUST712AM Aerosol)
Nozzle (for Wax)
Drilled Needle (Safety Pin)
Stainless Steel Wire
Sealant (Super X Black No. 8008)
Note

1
5
1
1
1
1

This repair can be used to repair up 14 wheel arches. Due to the unique nature of this kit, as well as the
considerable cost, only order what is absolutely necessary. Partially used kits cannot be returned.

2

Campaign Special Service Tools
This scale was provided to the dealership in late December 2016. This scale is necessary when performing this repair.
Image

Name

Quantity

Wax Application Confirmation
Scale

1

Warranty Reimbursement Procedure
Check the TIS Vehicle Inquiry System.

Not Covered

No further action required.

Corrosion
Or
Paint Blister

Repair rear wheel arch corrosion
condition.

Okay

Campaign Complete

Covered
Inspect RH and LH rear wheel arches
for corrosion or paint blistering.
Okay

Inspect RH and LH rear wheel arch
body sealant for misapplication.

Apply Corrosion Resistant Compound
to wheel arch cavity.

Campaign Complete

Op. Code
CGG55A
CGG55B
CGG55C
CGG55D
CGG55E

Description
Body Sealant Inspection – OK, No Further Action Required
Body Sealant Inspection + Anti-Rust Coating - One Side
Body Sealant Inspection + Anti-Rust Coating - Both Sides
Body Sealant Inspection + Major Body Repair (Full or Partial Panel
Replacement) and Paint Repair by Dealer –Both Sides
Body Sealant Inspection + Sublet Major Body Repair (Full or Partial Panel
Replacement) and Paint Repair –Both Sides

3

Flat Rate Hours
.6 hrs/vehicle
.9 hrs/vehicle
1.1 hrs/vehicle
.6 hrs/vehicle + Actual Time for Body
Panel and Paint Repair by Dealer
.6 hrs/vehicle + Sublet Body Panel
and Paint Repair

Body Sealant Inspection + Anti-Rust Coating One Side + Major Body
.9 hrs/vehicle + Actual Time for Body
Repair (Full or Partial Panel Replacement) and Paint Repair by Dealer –
Panel and Paint Repair by Dealer
One Side
Body Sealant Inspection + Anti-Rust Coating One Side + Sublet Major
.9 hrs/vehicle + Sublet Body Panel
CGG55G
Body Repair (Full or Partial Panel Replacement) and Paint Repair - One
and Paint Repair
Side
Body Sealant Inspection + Anti-Rust Coating Both Sides + Minor Body
1.1 hrs/vehicle + Actual Time for Body
CGG55H
Repair (Full or Partial Panel Replacement Not Required) and Paint Repair
Panel and Paint Repair by Dealer
by Dealer
Body Sealant Inspection + Anti-Rust Coating Both Sides + Sublet Minor
1.1 hrs/vehicle + Sublet Body Panel
CGG55J
Body Repair (Full or Partial Panel Replacement Not Required) and Paint
and Paint Repair
Repair
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
The cost for paint materials will be reimbursed under the PT sublet cost column for Op. Codes CGG55D, CGG55E, CGG55F,
CGG55G, CGG55H, or CGG55J.
The cost for sublet body and paint repair will be reimbursed under the WD sublet cost column for Op. Codes CGG55D, CGG55E,
CGG55F, CGG55G, CGG55H, or CGG55J. Repairs greater than $5,000.00 requires DSPM authorization.
A loaner vehicle or alternative transportation can be claimed as a sublet type RT under Op. Codes CGG55D, CGG55E, CGG55F,
CGG55G, CGG55H, or CGG55J. Rentals greater than 4 days or $45.00 per day requires DSPM authorization.
The cost for the Wheel Arch Repair Kit will be reimbursed under the ZZ sublet Op. Code CGG55B, CGG55C, CGG55F,
CGG55G, CGG55H, or CGG55J for $50 per side repaired (NOTE: The Wheel Arch Repair kit can be used to apply Anti-Rust
Coatings on up to 14 fender arches).
CGG55F








This Limited Service Campaign expires on March 31, 2018.

Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed
to Victor Vanov (469) 292-1318 in Lexus Corporate Communications. Please do not provide this number to customers. Please provide
this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited Service
Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a
consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Customer Assistance Center (1-800-255-3987)
Monday through Friday, 8:00 am to 9:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

Enclosures
Cc:

Customer Satisfaction Manager
General Manager
Parts Manager
Pre-Owned Manager

Sales Manager
Service Manager
Warranty Administrator

4

Limited Service Campaign GLM – Remedy Notice
Certain 2015 RC 350, RC F Vehicles
Certain 2014-2015 IS 250, IS 350 Vehicles
Rear Wheel Arch Corrosion
Frequently Asked Questions
Published January 31, 2017
Q1:
A1:

What is the condition?

In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion due to improper sealer application.
If this occurs, corrosion may form, causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most
likely to occur in areas with heavy road salt application.

Q1a:

What is the cause of this condition?

Q1b:

Are there any warnings that this condition exists?

A1a:

A1b:
Q2:
A2:

No. There are no advanced warnings prior to the occurrence of this condition.

What is Lexus going to do?

Lexus will, starting in February 2017, send an owner notification by first class mail advising owners to make an appointment with
their authorized Lexus dealer to inspect the rear fender arches and, if necessary, perform anti-rust treatment at NO CHARGE to
you for a limited time. In limited instances corrosion may be identified. If any paint/body repair is needed, this will be coordinated
by the dealer.

Q2a:
A2a:
Q3:
A3:

Improper sealer application along the rear fender arch occurred due to misalignment of the sealer application tool at the
assembly plant.

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered an NO CHARGE until March 31, 2018.

Which and how many vehicles are covered by this Limited Service Campaign?

There are approximately 3,000 2015 RC 350 and RC F vehicles, and 76,600 2014-2015 IS 250, IS 350 vehicles covered
by this Limited Service Campaign.

Model Name

Model Year

Approximate Units in Operation

2014-2015

76,600

RC350

2015

2,600

Mid-June 2014 – Mid-November 2014

RC F

2015

400

Mid-April 2014 – Mid-November 2014

IS250
IS350

Q3a:
A3a:

Production Period
Mid-April 2013 – Mid-November 2014
Mid-April 2013 – Mid-November 2014

Are there any other Lexus/Toyota/Scion vehicles covered by Limited Service Campaign in the U.S.?
No. There are no other Lexus/Toyota/Scion vehicles covered by Limited Service Campaign.

Page 1 of 2
© 2017 Toyota Motor Sales, USA

Q4:
A4:

How long will the repair take?

Q5:
A5:

What if I previously paid for repairs related to this Limited Service Campaign?

Q6:
A6:

How does Lexus obtain my mailing information?

Q7:
A7:

What if I have additional questions or concerns?

The repair takes approximately 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time. If paint/body repair is necessary, the repair will take longer and the vehicle may need
to be sent to a separate repair facility for this portion of the repair.
Reimbursement consideration instructions will be provided in the owner letter.

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.
Owners with questions or concerns are asked to please contact the Lexus Customer Assistance Center at 1-800-255-3987
Monday through Friday, 8:00 am to 9:00 pm, or Saturday 9:00 am through 6:00 pm Eastern Time.

Page 2 of 2
© 2017 Toyota Motor Sales, USA

Certain 2015 RC 350, RC F Vehicles
Certain 2014-2015 IS 250, IS 350 Vehicles
Rear Wheel Arch Corrosion
Limited Service Campaign (Remedy Notice)
[VIN]
Dear Lexus Customer:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior customer
satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion due to improper sealer application. If this occurs,
corrosion may form, causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with
heavy road salt application.
What will Lexus do?
Any authorized Lexus dealer will inspect the rear fender arches and, if necessary, perform anti-rust treatment at NO CHARGE to you for a limited
time. In limited instances corrosion may be identified. If corrosion is identified and any paint/body repair is needed, this will be coordinated by
the dealer.

This Limited Service Campaign will be offered until March 31, 2018, and will only be available at an authorized Lexus dealer.
What should you do?
Before you are inconvenienced by this condition, any authorized Lexus dealer will perform the inspection and, if necessary, repair at NO
CHARGE to you.
Please contact your authorized Lexus dealer to make an appointment to have the inspection and anti-rust treatment performed. The
repair takes approximately 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle
available for a longer period of time. If paint/body repair is necessary, repair will take longer and the vehicle may need to be sent to a
separate repair facility for this portion of the repair. This Program will be offered until March 31, 2018, and will only be available at an

authorized Lexus dealer.

What if you have other questions?



Your local Lexus dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through Friday,
8:00 am to 9:00 pm, or Saturday 9:00 am through 6:00 pm Eastern Time.

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, please mail a copy of your repair order,
proof-of-payment and ownership information to the following address for reimbursement consideration:
Lexus Customer Assistance Center
Lexus, a Division of Toyota Motor Sales, USA, Inc.
19001 S. Western Avenue
L201
SSC/CSP Reimbursements
Torrance, CA 90509
If you would like to update your vehicle ownership or contact information, you may do so by registering at http://drivers.lexus.com/lexusdrivers.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition
may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.