$84.70

$14.00

$80.80

$79.30

Brake Cleaner
Total Sublet Cost with 0W-20
Or
Total Sublet Cost with 5W-20

Corolla,
Matrix,
Scion tC
AHGC3R/S/T/X

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 1/12/17
6 of 9

Rental
A customer rental vehicle is available for 3 days through the Toyota Rent-A-Car
(TRAC) program while the dealer performs the repair. Claim sublet type “RT”
under Op Code AHGC3P through AHGC3Y at a maximum cost of $35.00 per
day.
In the event that parts are not available due to back order situation the dealer
should claim the actual used rental days for long-term rentals (4 or more days)
on a monthly basis using the rental opcodes below. The total rental sublet must
be claimed using these opcodes before the repair claim is submitted. No rental
sublet will be allowed on the final repair claim if long-term rental opcodes are
used.
Claim Type

Opcode

Description

AHGF3A

Vehicle Rental 1-30 Days

AHGF3B*

Vehicle Rental 31-60 Days

AHGF3C*

Vehicle Rental 61-90 Days

Repair Program

Sublet Type

RT
AHGF3D*

Vehicle Rental 91-120 Days

AHGF3E*

Vehicle Rental 121-150 Days

AHGF3F*

Vehicle Rental 151-180 Days

* DSPM Authorization is required for rentals greater than 30 days or $35.00 per
day.

Short Block Claim Filing
Vehicles requiring a short block replacement will utilize the appropriate op code
from the table above, AHGC3#.
All warranty claim submissions utilizing a short block will require an authorized
case documented through the TAS hotline. Dealer must include the TAS case
number on the claim when processing, any warranty claims for short block that
do not include a TAS case authorizing short block replacement will be denied.

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 1/12/17
7 of 9

Short Block Claim Filing (Continued)
Important Note: For vehicles that experienced engine failure and require
additional parts beyond the short block and TSB parts the TAS case will need to
be updated with further information describing the extent of damage. Please
include additional necessary replacement parts and pictures that justify the part
replacement. This information will be used by the warranty department for
warranty claim review.
When filing a claim for a short block repair, please be sure to utilize the engine
overhaul gasket kit (without rings) or the individual required gaskets.

Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Model

Part Number

Camry
Camry HV
Corolla
Matrix
RAV4
Solara
Scion tC
Scion xB
ALL

04004-11228
04004-11428
04004-11628
04004-11728
04005-42128
04004-12228
04004-11928
04004-12128
90915-YZZF1
04004-79128-A0
04004-79128-B0
04004-79128-C0
13211-28150-A0
13211-28150-B0
13211-28150-C0

ALL (Except
Camry HV)
Camry HV

Part Name

Qty.

REPAIR KIT, PISTON RING

1

FILTER, OIL

PISTON

1
*
*
*
*
*
*

GASKET, INTAKE MANIFOLD
1
TO HEAD
Camry (PZEV
GASKET, INTAKE MANIFOLD
Only)
17171-28020
TO EXHAUST MANIFOLD
1
INTAKE RUNNER
*Refer to Repair Procedure in the TSB prior to ordering pistons to ensure the
correct size is ordered.
17177-28040

Applicable
TSB

T-SB-009411 (Toyota)
S-SB-002411
(Scion)

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 1/12/17
8 of 9

Additional Parts (As Needed)
Model

Part Number

Part Name

Applicable
TSB

Qty

13251-0H030-A0
13251-0H030-B0
PIN, PISTON
** (AS Needed)
13251-0H030-C0
13201-09790-A0
T-SB-0094-11
13201-09790-B0
(Toyota)
13201-09790-C0
ROD SUB-ASSY,
** (AS Needed)
ALL
CONNECTING
13201-29686-A0
S-SB-0024-11
13201-29686-B0
(Scion)
13201-29686-C0
13281-0H031-01
BEARING,
**(8 As Needed)
13281-0H031-02
CONNECTING ROD
13281-0H031-03
** If Needed, Refer to Repair Procedure in TSB prior to ordering to ensure the
correct size is ordered.

Short Block Parts (Special Authorization Required)
All replacement short block assemblies have been placed on Manual Allocation
Control (MAC). If the dealer determines a short block is required, authorization
through the TAS hotline will be required. Please refer to the Short Block Release
Authorization flow chart for additional procedure information. If determined
appropriate one of the following parts should be ordered:
Model
Camry
Solara
Corolla
Corolla Matrix
RAV4
Scion tC
Camry HV

Part Number

Description

Qty

11400-28510

BLOCK ASSY,
SHORT

1 (As Needed)

11400-28471

For Scion xB models there are two different short block assembly part numbers
depending on the Engine Manufacturing Plant location. Please reference the 3rd
digit of the engine serial number to determine the appropriate short block part to
order.

Toyota Warranty Policy Bulletin

POL14-12
12/16/14
REVISED 1/12/17
9 of 9

Short Block Parts (Special Authorization Required) – (Continued)
Engine Serial Location:

Model
Scion xB

3rd Engine
Serial Digit
H or J or L
C or D or F

Part Number

Description

Qty

11400-28510
11400-0H151

BLOCK ASSY,
SHORT

1 (As
Needed)

Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for repair to address excessive engine oil
consumption, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership* to the following address for reimbursement
consideration:
Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 6-8 weeks for processing.
*Please refer to the Reimbursement Checklist attached to the sample owner letter for required
documentation details.

Short Block Release Authorization Flow Chart
TAS Case Documentation Requirements:

•
•
•

•
•
•
•

Include a good call back number
Include this statement in the Condition Log “Warranty
Enhancement Program ZE7 – Request for Short Block”
Brief explanation of concern/reason for short block replacement
(examples below)
o Loss of Cross Hatch Pattern
o Vertical Scoring of Cylinder Walls
o Rod through block, etc
Attach clear pictures illustrating concern with the block
Attach a picture of the vehicle VIN plate.
Engine Serial Number
Leave the TAS cases status as open

Submit the completed case in TAS; allow 2 hours for TAS to review the
case. After 2 hours of time, check the TAS case for status. If a decision
has been made to replace the short block the case will be marked
closed.
If the request for short block is denied or additional information is
required the case will be left open. Please refer to the condition log for
further instructions.
Important Note: For vehicles that experienced engine failure and require
additional parts beyond the short block and TSB parts the TAS case will
need to be updated with further information describing the extent of
damage. Please include additional necessary replacement parts and
pictures that justify the part replacement. This information will be used
by the warranty department for warranty claim authorization.
NOTE: TAS hours of operation are 5:00 A.M to 5:00 P.M. PST Monday
through Friday. Contact number: 1-855-716-7676

Legend:
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Customer Action
Dealer Action
TAS Action
PQ&SS Parts Team
Action