T-SB-0140-18

November 21, 2018

2019 RAV4/RAV4 HV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2019

RAV4, RAV4 HV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet of Final Inspection and Cleaning.)
A new PDS Check Sheet has been developed for the 2019 model year RAV4 and RAV4 HV.
Some check points have been added, expanded, or clarified. Bulletins are available for items
in bold type.

Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.

© 2018 Toyota Motor Sales, USA

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T-SB-0140-18

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2019 RAV4/RAV4 HV Pre-Delivery Service (PDS)
Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

RAV4

1.0

RAV4 HV

1.0

OFP

T1

T2

–

–

–

Before Inspection

While performing new car PDS, install the D/C cut fuse before moving the vehicle from the storage
lot so that Functional Operation checks can begin as soon as the vehicle is moved into the
service stall.
1. Install D/C cut fuse – see Check Sheet
2. Initialize Parking Assist Monitor System – see Repair Manual
3. Initialize/update the Entune™ 3.0 App Suite Connect – T-SB-0068-18

Functional Operation

Apply parking brake, cycle ignition “IG-ON,” place gear selector in “R,” turn on lights and rear
defogger, unlock all doors, and release fuel door, trunk, and hatch.
1. Check dome, courtesy, map, and sun visor lights
2. Check warning/indicator lights, gauges, and horn
3.
4.
5.
6.

Check windshield wipers and washers
Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
Check inside/outside rear view mirror operation/adjustment*
Check USB* and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera systems and set clock
For navigation, set the destination search area to local position.
8. Add dealer contact information for Call Dealer head unit function – OM0R011U
See Navigation and Multimedia System Owner’s Manual pg. 63 for Entune TM 3.0 Premium
Audio and pg. 64 EntuneTM 3.0 Audio with DCM.
9. Check sliding roof*
10. Check Rear Seat Entertainment system operation*
11. Install shift-lock override button cover

© 2018 Toyota Motor Sales, USA

T-SB-0140-18

November 21, 2018

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2019 RAV4/RAV4 HV Pre-Delivery Service (PDS)
Walkaround Inspection

Starting at the left front door, check window and door lock operation from master power switch, if
equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check Smart Key System* – T-SB-0185-17
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check window operation
4. Check that engine/hybrid system starts with ALL keys
5. Check that child safety door locks are in normal (unlocked) position
6.
7.
8.
9.
10.

Check seats and seat belt operation
Check rear defogger/rear view mirror defogger*
Check side marker, tail, backup, and license plate lights
Check luggage compartment light* and trim appearance
Check jack and tool installation

11. Check headlight aim
12. Remove towing eyelets* – T-SB-0138-18

Under Hood

1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoir.
3. Check engine coolant level
4. Check inverter coolant level*
5. Check windshield washer fluid level
6. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0195-17, Battery Maintenance During PDS.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space provided on
the Check Sheet and attach the printout to the Check Sheet.

7. Inspect for fuel, oil, coolant, and other fluid leaks
Battery Maintenance

1. Perform HV battery check and maintenance* – T-SB-0197-17

© 2018 Toyota Motor Sales, USA

T-SB-0140-18

November 21, 2018

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2019 RAV4/RAV4 HV Pre-Delivery Service (PDS)
Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.

2. Inspect tires for defects/damage and adjust air pressure (including spare tire)
The recommended tire inflation pressure changes with tire size, driving conditions and vehicle
model. For precise tire pressure information, refer to the Owner’s Manual and/or tire
information label located on the vehicle.
Sidewall “maximum” cold tire inflation pressure should not be used for normal driving.
3. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Check hybrid transmission fluid level*
6.
7.
8.
9.

Remove the filler plug and inspect the hybrid transmission fluid level.
Inspect for fuel, oil, coolant, and other fluid leaks
Inspect under the vehicle for damage, rust, etc.
Visually check bolts and nuts on chassis and powertrain for looseness
Install rubber body plugs (stored in glove box or center console)*

Road Test

A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check transmission operation
Check automatic transmission operation, including operation in each range, neutral start
switch, and shift-lock system.
Check manual transmission operation, if equipped, including shift lever/linkage, operation in
each gear, and clutch engagement, disengagement, chattering, and unusual noise.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
© 2018 Toyota Motor Sales, USA

T-SB-0140-18

November 21, 2018

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2019 RAV4/RAV4 HV Pre-Delivery Service (PDS)
Road Test (continued)

6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check Blind Spot Monitor System*
Check when the switch is “ON,” the indicator is illuminated. Check when a vehicle is detected
in the blind spot, the outside rear view mirror indicator on that side illuminates.
10. Check front and rear* heater and A/C operation
11. Check cruise control operation*
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.
12. Check front seat heater/ventilation operation
Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information labels,
must be left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0188-17
4. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker to
the inside of the windshield, top left corner. You may use your current service
reminder sticker.
9. Place Owner’s Manual portfolio* in glove box
10. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes (DTCs) are not present. Health
Check results can be printed for the customer at delivery, or for the dealer file, using the
Diagnostic Report function.
11. Install front license plate and mounting bracket* – see Check Sheet
*Inspect or install when equipped or required
© 2018 Toyota Motor Sales, USA