INTEROFFICE MEMORANDUM
Original Publication Date: March 28, 2018
To:

All Toyota Region and Private Distributor General Managers / Vice Presidents

From:

Tom Trisdale
Vice-President, Product Quality and Service Support

Subject:

Special Service Campaign J0D – Remedy Notice
Certain 2014 – 2017 Model Year Toyota Corolla Vehicles
Certain 2017 Model Year Toyota Corolla iM Vehicles
Certain 2016 Model Year Scion iM Vehicles
Continuously Variable Transaxle Software Update

Specific information for Region support is provided below.
Condition
The subject vehicles’ transmission has improper programming that could lead a component to unnecessarily cycle
and experience abnormal wear. If this component becomes damaged, the malfunction indicator lamp may illuminate
in the instrument cluster and the vehicle could experience a reduction of speed. After reaching a pre-determined gear
ratio, the vehicle can be operated up to approximately 37 mph.
Dealer Notification
The attached Dealer Letter will be sent to all Toyota dealers on March 28, 2018
CVT Replacement for Vehicles that are out of Warranty:
Where a CVT replacement is required, the majority of these replacements will be covered by Toyota’s New Vehicle
Powertrain Warranty. However, in limited cases where the vehicle is no longer cover by regular warranty and CVT
assembly replacement is required, dealers are instructed to contact their DSPM to obtain TWO items:
•
•

Authorization to replace the CTV assembly and,
Warranty claim filing instructions.

© 2018 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n J 0 D - R - P a g e |2

Step 1 - Authorize CVT Assembly Replacement:
The dealer will provide the DSPM with the VIN, mileage, Date of First Use (DOFU), and a screenshot of the vehicle
Health Check proving that DTC P2820 is present.




The DSPM will examine the mileage and DOFU to ensure that the vehicle is not covered by Toyota’s New Vehicle
Powertrain Warranty (out-of-warranty). Note: If the vehicle is still covered by warranty, advise the dealer that
DSPM-authorization is not required to proceed with CVT assembly replacement. In this case, the dealer should
refer to the Dealer Letter for complete instructions.
The DSPM will examine the screen shot of the vehicle Health Check to confirm that DTC P2820 is present. An
example of this screenshot is shown below:

Step 2 – Provide Dealer with Warranty Claim Filing Instructions:
These warranty claim filing instructions are only applicable to out-of-warranty vehicles requiring CVT assembly
replacement. Vehicles that are still in-warranty require separate warranty claim filing instructions which are described
in the Dealer Letter.
Toyota Corolla Vehicles:
Op Code:
Flat Rate Hours:

Replace the CVT
Assembly
AND
Perform Software
Update

LGG11D
6.6
Engine Coolant: A maximum of 5.5 liters of Toyota Super Long Life
Coolant can be claimed as sublet type “OF” at a maximum rate of $34.00
per vehicle.
CVT Fluid: A maximum of 2.7 liters of Toyota Genuine CVT Fluid FE
can be claimed as sublet type “OF” at a maximum rate of $62.00 per
vehicle.

Sublets Allowed:
Loaner Vehicle: A loaner vehicle or alternative transportation through
the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 2
days as sublet type “RT”. Rentals greater than 4 days or $35.00 per
day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP).
Rental invoice MUST be attached to all rental claims. These claims
may be subject to debit if rental invoice is not attached.

© 2018 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n J 0 D - R - P a g e |3

Scion iM and Toyota Corolla iM Vehicles
Op Code:
Flat Rate Hours:

Replace the CVT
Assembly
AND
Perform Software
Update

•
•

LGG11F
8.5
Engine Coolant: A maximum of 5.8 liters of Toyota Super Long Life
Coolant can be claimed as sublet type “OF” at a maximum rate of $36.00
per vehicle.
CVT Fluid: A maximum of 2.7 liters of Toyota Genuine CVT Fluid FE
can be claimed as sublet type “OF” at a maximum rate of $62.00 per
vehicle.

Sublets Allowed:
Loaner Vehicle: A loaner vehicle or alternative transportation through
the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 2
days as sublet type “RT”. Rentals greater than 4 days or $35.00 per
day requires DSPM authorization as per the Toyota Transportation
Assistance Policy (TTAP).
Rental invoice MUST be attached to all rental claims. These claims
may be subject to debit if rental invoice is not attached.

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Warranty claim filing will be available within the week of April 6, 2018.
Please reference the attached Dealer Letter for additional details.

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2018 Toyota Motor Sales, USA