TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000

Published: December 15, 2016

To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Limited Service Campaign G0X (Remedy Notice)
Certain 2016 Model Year RAV4 and RAV4 Hybrid Vehicles
Power Back Door ECU Replacement

Condition
In the subject vehicles the power function of the back door could become inoperative if there is interference with an
object while using the power back door. Toyota has developed a new power back door Electronic Control Unit (ECU)
to prevent this condition from occurring.
Remedy
Any authorized Toyota dealer will replace the Power Back Door ECU at NO CHARGE to the vehicle owner until
November 30, 2019.
Covered Vehicles
There are approximately 93,000 Certain 2016 Model Year RAV4 and RAV4 Hybrid vehicles covered by this Limited
Service Campaign.
There are 128 vehicles in Puerto Rico involved in this Limited Service Campaign.
Model Name
RAV4 and RAV4
Hybrid

Model Year

Production Period

2016

Mid-June 2015 through Mid-March 2016

Owner Letter Mailing Date
Toyota will begin to notify owners in late December, 2016. A sample of the owner notification letter has been included
for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct this Limited Service Campaign remedy on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer
delivery.
Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an
outstanding Limited Service Campaign or Safety Recall. Thus, no affected units should be designated, sold, or
delivered as a TCUV until the Limited Service Campaign has been completed on that vehicle.

© 2016 Toyota Motor Sales, USA

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at least one of the following certification levels:





Toyota Certified (Any Specialty)
Toyota Expert (Any Specialty)
Master
Master Diagnostic Technicians

Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
Please refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process - Non SET and GST Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or
Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check
the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Part Number
04006-44142

Description
COMPUTER, MULTIPLEX NETWORK DOOR

© 2016 Toyota Motor Sales, USA

Quantity
1

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Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.

Not Involved

No further action required.

Invoved

Record customized settings.

Replace the rear hatch multiplex ECU

Campaign complete.

Opcode
CGG69B


Description
Replace Power Back Door ECU

Flat Rate Hours
0.7 hr/vehicle

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media associates.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Limited Service Campaign. Please welcome them to your dealership and answer any questions that they may have.
A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

© 2016 Toyota Motor Sales, USA

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Campaign Designation Decoder

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2016 Toyota Motor Sales, USA

Limited Service Campaign G0X (Remedy Notice)
Certain 2016 MY RAV4 and RAV4 Hybrid Vehicles
Power Back Door ECU Replacement
Frequently Asked Questions
Published: December 15, 2016
Q1:
A1:

What is the condition?
In the subject vehicles the power open and close function of the back door could become inoperative if there
is interference from an object while using the power back door. Toyota has developed a new power back
door Electronic Control Unit (ECU) to prevent this condition from occurring.

Q2:
A2:

What is Toyota going to do?
Toyota will send, starting in late December, 2016, an owner notification by first class mail advising owners to
make an appointment with their authorized Toyota dealer to have the Power Back Door ECU replaced at NO
CHARGE.
Q2a:
A2a:

Q3:
A3:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered at No Charge until November 30, 2019.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 93,000 Toyota vehicles covered by this Limited Service Campaign.

Q3a:
A3a:

Model Name

Model Year

Production Period

RAV4 and
RAV4 Hybrid

2016

Mid-June 2015 through Mid-March 2016

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign?
Yes, there are approximately 46,400 2016 Model Year RX Vehicles covered by this Limited Service
Campaign.

Q4:
A4:

How long will the repair take?
The repair takes approximately 1.5 hours; however, depending on the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.

Q5:
A5:

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registration or
title information is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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© 2016 Toyota Motor Sales, USA

Certain 2016 Model Year RAV4 and RAV4 Hybrid Vehicles
Power Back Door ECU Replacement
Limited Service Campaign (Remedy Notice)
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your
vehicle.

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You received this notice because our records, which are based primarily on state registration and title data, indicate
that you are the current owner.

What is the condition?
In the subject vehicles the power function of the back door could become inoperative if there is interference with an
object while using the power back door. Toyota has developed a new power back door Electronic Control Unit (ECU)
to prevent this condition from occurring.

P
M

What will Toyota do?
Any authorized Toyota dealer will replace the Power Back Door ECU at NO CHARGE to you.

What should you do?

Before you are inconvenienced by this condition, any authorized Toyota dealer will replace the Power Back
Door ECU at NO CHARGE to you.

Please contact your authorized Toyota dealer to make an appointment to have the Power Back Door ECU
replaced. The remedy will take approximately 1.5 hours. However, depending on the dealer’s work schedule, it
may be necessary to make your vehicle available for a longer period of time. This program will be offered until
November 30, 2019 and will only be available at an authorized Toyota dealer.

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What if you have other questions?
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, please mail
a copy of your repair order, proof-of-payment and ownership information to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any

inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.

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