Suzuki Service Insider
Powersports Edition

November / December 2018

[email protected]

SUZUKI MOTOR OF AMERICA, INC.
3251 E. Imperial Highway, Brea CA 92821

Emissions Recall 2A85:
GSX250RL8 ECM Replacement

Customer Incentive Ends 11/30/18
for Safety Recall 2A31 - 2A36

If you haven’t already reviewed the contents of
GS/GSX/GSX-R No. 249, Suzuki is recalling a
limited number of GSX250R models to replace the
engine control module (ECM).

If you have customers
riding affected GSX-R
motorcycles that have
not been repaired
under the Front Brake
Master Cylinder Safety
Recall, let them know
the window to apply for the $100 repair completion
incentive ends November 30.

As we outline in the bulletin, the ECM’s onboard
diagnostic programming (OBD) may incorrectly
detect an oxygen sensor (O2) malfunction, even
though the sensor is working correctly. That, in turn,
can cause the multifunction indicator lamp (MIL) to
come on.
In a nutshell, there’s nothing wrong with the O2
sensor, but the ECM needs to be replaced.
Here are two quick reminders:
#1 — Some units have already been repaired at
the warehouse, so check the unit’s repair status in
the Suzuki Connect Vehicle Master Inquiry before
doing any work.
#2 — After completing the repair, mark the repair
completion sticker with your dealer number, and
apply it to the bike as shown on page 6 of the
bulletin. If the bike is registered in California, fill
in the Proof of Correction card and give it to your
customer at the time of delivery.
Both the completion repair
sticker and the proof of
correction card are included
in the ECM parts kit.

As we explained in Service News No. 259, qualifying
customers will receive a $100 prepaid Visa card, but
please remember the following:
1. Customers must bring their affected motorcycle to an authorized Suzuki Dealer for the
repair, and the repair must be completed by
an authorized Suzuki Dealer.
2. To reserve their qualification for the incentive,
customers must register the recall repair at
https://suzukicare.com/incentive, which will be
verified against the warranty claim submitted
by the Suzuki Dealer.
3. This incentive is limited to retail customers,
aftermarket dealerships, and repair centers
that may own affected motorcycles.

2019 V-Strom XT Models:
Side Cases Shipped Separately
As recently announced by our Sales Division, Suzuki
has reintroduced the V-Strom 650XT Touring and
V-Strom 1000XT Adventure for the 2019 model year.
As these bikes begin arriving at your dealership,
please note that the side cases are being shipped
separately, so these items might arrive before or
after the crated unit is delivered to your shop.

The Adventure accessories come with installation
instructions in the boxes, so be careful not to discard
these. If you do misplace them, you can download
the PDF instructions from Suzuki Connect under
Parts > Publications > Accessories Bulletins
and Installation Instructions.

Also, the different repair procedures for the DL,
GSX and GSX-R models are hyperlinked in the
main bulletin (General No. 133), so if you don’t
have a laptop in your work bay, print these out and
take them with you into the shop.

In the meantime, here’s a quick list of the Adventure
accessories and their part numbers:

Winterizing Customer Units

V-Strom 650XT Touring
Part Name

Part Number

VSTROM SIDE CS SET

93100-31820

DL650 ACC BAR BLK

990D0-28K00-030

SIDECASE BRACKET SET 93700-31820
DL650 CTR STAND

42100-06870

V-Strom 1000XT Adventure
Part Name

Part Number

ALUM SIDE BOX SET

990D0-ALSC5-037

DL1000 ACCY BAR

990D0-31J00-030

ALUMBOX SIDECASE SET

990D0-31J01-065

ALMBOX LOCK SET 4PC

990D0-ALLOK-0B4

DL1000 CTR STAND

42100-31820

DL1000 HTD GRIP

57100-28860

Safety Recall 2A86 - 2A88:
Fuel Pump O-Ring Replacement
On certain 2017 - 2018 DL650A/XA, 2018
GSX-S750/ZA, and 2017 - 2018 GSX-R1000/A/R/Z
motorcycles, the fuel pump O-ring may have been
twisted during the fuel pump installation process. A
twisted fuel pump O-ring can have reduced sealing
performance, which can cause a fuel leak. In the
presence of an ignition source, leaked fuel can
cause a fire.
To correct this, Suzuki is conducting a safety recall
campaign to replace the fuel pump O-ring set on
affected motorcycles.
As always, check the repair status of the unit before
you begin any work on a bike.

Many of you have already been winterizing units for
several weeks now, but if you’re just getting started,
here are some preparation reminders:
For motorcycles and scooters:
55 Fill the fuel tank with the right mixture of
gasoline and stabilizer, then run the engine so
the stabilized fuel fills the delivery system.
55 On carbureted units, run stabilized fuel
through the system, then drain the carburetor.
55 Remove the battery from the unit, clean it and
store it in a safe location away from freezing
temperatures. Also be sure to connect it to a
battery charger.
ECSTAR Fuel Conditioner &
Water Remover
You can use the normal parts
ordering system in Suzuki
Connect to order ECSTAR Fuel
Conditioner & Water Remover.
P/N 990A0-02E30-12Z
Sold as a case of 12 bottles
Dealer cost: $3.50 per bottle
Retail cost:

$5.95 per bottle

For ATVs:
55 Drain the fuel tank.
55 Remove the battery from the unit, clean it, put
it into storage and connect it to the battery
charger.
If your customers prefer to do their own winterizing,
direct them to Section 9 of their Owner’s Manuals
for complete instructions.

This module is approximately 45 minutes in length,
and it includes optional interactive knowledge checks.

ServicePRO Training

New E-Learning Module:
Advanced Service Manager 2
If you’re in a service management or service
administrative position at your dealership, we
have a new ServicePRO e-module for you:

When you’ve finished every section of the module,
you can take a quiz at the end for completion credit,
and print your own completion certificate.
NOTE:
ServicePRO e-modules function best in
Internet Explorer.
Suzuki is currently working on a solution to make
our e-modules viewable in Mozilla Firefox and
Google Chrome.

Advanced Service Manager 2

To View Advanced Service Manager 2:
1. Log into Suzuki ServicePRO.
2. Select the red Training button at the top of the
web page, followed by Service Administration.
3. When the web page refreshes, select
Advanced Service Manager Module 2
E-Learning.

In the preceding module, we covered the basics of
responding to your customers’ needs, managing your
team of service writers, managing the workload of
your service technicians, and building positive working
relationships with other departments (especially with
Sales staff).

Recently spied at Suzuki’s Corporate
Office in Brea, CA...

In Advanced Service Manager 2, we go deeper
to help you think about your role as a leader. The
topics we cover include:
●● Your working relationship with Suzuki
(the "OEM")
●● Training your staff
●● Your personal development as a Service
Manager
●● How to use failure as a positive learning
opportunity
●● Creating a vision for your service department,
and how to lead your service team as
opposed to simply giving directives

The 2018 Suzuki GSX-RR MotoGP bike ridden by
Spanish road racer Alex Rins is currently on display on
the office floor of Suzuki Motor of America, Inc.
Suzuki Motor Corporation is putting the GSX-RR on
winter tour in the U.S. Its first stop was the AIMExpo in
Las Vegas, NV, and it will make an appearance at each
venue of the International Motorcycle Show, which runs
from November 2018 to February 2019.

© 2018 Suzuki Motor of America, Inc. All Rights Reserved. Published bi-monthly by Suzuki Motor of America
Technical Publications & Training, 3251 E. Imperial Highway, Brea CA 92821-6722. All suggestions become
the property of Suzuki Motor of America. Sending a suggestion to [email protected] gives Suzuki Motor of
America permission to publish it without further consideration.