N221NAS2

TECHNICAL BULLETIN
06 NOV 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to determine
whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

Changes are highlighted in blue

SECTION:
501-11

S U B J E C T/ C O N C E R N :
Service Action: Windshield Water Leaks

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

Range Rover Evoque (LV)

2015-2018

055105-260364

Discovery (LR)

2017

000128-022488

MARKETS:
USA

CONDITION SUMMARY:

SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle
Range where water ingress into the passenger compartment or wind noise may be evident.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the Workshop
Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as
part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle
handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.

PA RTS :
NOTE:
Order only the expected percentage demand of parts identified.
DISCOVERY
DESCRIPTION

PART
NUMBER/SUNDRY
CODE

QUANTITY/VALUE

EXPECTED
PERCENTAGE
DEMAND

Windshield - Climate; less Heated; less
Head Up Display (HUD)

LR106636

1

5%

Windshield - Climate; with Heated; less
Head Up Display (HUD)

LR106637

1

5%

DESCRIPTION

PART
NUMBER/SUNDRY
CODE

QUANTITY/VALUE

EXPECTED
PERCENTAGE
DEMAND

Windshield - Climate; less Heated; with
Head Up Display (HUD)

LR083216

1

5%

Windshield - Climate; with Heated; with
Head Up Display (HUD)

LR106639

1

5%

Bond kit

LR078295

1

5%

RANGE ROVER EVOQUE
DESCRIPTION

PART
NUMBER/SUNDRY
CODE

QUANTITY/VALUE

EXPECTED
PERCENTAGE
DEMAND

Windshield - 3-door; with Heated; less
Head Up Display (HUD)

LR048385

1

12%

Windshield - 3-door; less Heated; less
Head Up Display (HUD)

LR048383

1

12%

Windshield - 3-door and Folding top; with
Heated; with Head Up Display (HUD)

LR069707

1

12%

Windshield - 3-door/Folding top; less
Heated; with Head Up Display (HUD)

LR069706

1

12%

Windshield onwards - 3-door/Folding top;
with Heated; less Head Up Display (HUD)

LR069712

1

12%

Windshield - 3-door/Folding top; less
Heated; less Head Up Display (HUD)

LR069709

1

12%

Windshield - 5-door; with Heated; less
Head Up Display (HUD)

LR048381

1

12%

Windshield - 5-door; less Heated; less
Head Up Display (HUD)

LR048379

1

12%

Windshield - 5-door Heated; with Head
Up Display (HUD)

LR069747

1

12%

Windshield - 5-door; less Heated; with
Head Up Display (HUD)

LR069746

1

12%

Windshield - 5-door; with Heated; less
Head Up Display (HUD)

LR066895

1

12%

DESCRIPTION

PART
NUMBER/SUNDRY
CODE

QUANTITY/VALUE

EXPECTED
PERCENTAGE
DEMAND

Windshield - 5-door; less Heated; less
Head Up Display (HUD)

LR066894

1

12%

Bond kit

LR078295

1

12%

Fixings external A-pillar trim clip

LR033144

10

12%

Fixings external A-pillar trim clip grommet

LR002229

10

12%

SPECIAL TOOLS:
Refer to TOPIx Workshop Manual/Workshop Procedure for any required special tools.

WARRANT Y:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is
affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and
Service Actions are identified to make sure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code 'N221', Option Code 'X', and
all the relevant SRO and parts information. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought back into the workshop
for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
July 31, 2020, closure date must be submitted for payment within 30 calendar days of

completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

N221

X

Inspection (water and air bubble)

76.81.89.44

0.1

N221

X

Glass/sealing rubber windshield - Renew Discovery

76.81.01

1.5

N221

X

Glass/sealing rubber windshield - Renew - Range
Rover Evoque (3-/5-door)

76.81.01

1.7

N221

X

Glass/sealing rubber windshield - Renew - Range
Rover Evoque (Folding top)

76.81.01

1.9

N221

X

Pathfinder - Transit mode - Engage

88.90.60

0.1

N221

X

Drive in/drive out

02.02.02

0.2

Normal Warranty policies and procedures apply.

WORKSHOP PROCEDURE:

1

Apply soapy water to the affected area as shown and inspect the windshield.

TIME
(HOURS)

2

WARNING:
Take extra care when using the air blower with compressed air.

Use an air blower to blow compressed air around the edge of the inner side of the
windshield as shown.
1 While continuing to blow air around the inner edge of the windshield, apply
gentle pressure by hand to the top section of the windshield from inside the
vehicle.
3

NOTE:
This step will require an additional technician.
Inspect the outer upper affected area of the windshield.
If bubbles do not form in the soapy water, go to step 5.
If bubbles do form in the soapy water and a leak is identified, go to step 4.

4

Renew the windshield (see TOPIx Workshop Manual section 501-11: Glass, Frames
and Mechanisms - Removal and Installation - Windshield).

5

Release the vehicle.