18-020 Service Bulletin/Repair Instructions

Daimler Trucks North America LLC
For questions, comments, or to

submit an inquiry, go to:

DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT

13400 Outer Drive West

Detroit, MI 48239-4001
Please distribute to:

Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager

 Freightliner Dealers

 Direct Warranty Customers

 Sales Terms (DTR)

 Western Star Dealers

 Export

 Used Product (DTR)

 Thomas Built Bus Dealers

 DDC Distributors

 Travel Centers of America/Petro:Lube

 FCCC Dealers
IMPORTANT WARRANTY INFORMATION

REF 18-020

Effective

Release
05/28/2018

05/28/2018
SUBJECT
Updated Detroit Heavy Duty Engine Platform Standard Repair Times
 HDEP

SRT

Update
Please be aware that DTNA is adjusting six (6) Standard Repair Times (SRTs) for Detroit Heavy Duty Engine

Platform (HDEP) models in certain vehicle models. The new times are effective immediately.

The updates are the result of an SRT data review after the migration of Detroit powertrain components to

OWL. DTNA’s analysis identified opportunities for improvement and simplification regarding standard repair

tasks included in some procedures. For example, by increasing the High Pressure Fuel Pump Camshaft Oil

Seal R&R SRT, service locations will no longer have to add individual SRTs for repairing and replacing the

pump and seal, respectively. A single SRT for the total time necessary to complete the repair can now be

applied to a claim.

A location that previously filed a claim in OWL with an applicable SRT may be able to claim the time

difference through a supplemental claim; see the Supplemental Claim Submission Quick Reference Guide

(WAR417-04) for eligibility.

The tables below identify impacted SRTs, the range of hour adjustments, engine series, and chassis service

models; for a chassis service model cross-reference guide, see page 4. Any questions regarding SRTs may

be submitted through the Warranty Support Center (WSC).
Labor Code

SRT 102-6100E

SRT 102-6220E

SRT 102-6229E

SRT 102-6231E

SRT 104-6201E

SRT 107-6929E

1
Description

FUEL INJECTOR R/R (ONE)

FUEL PUMP HIGH PRESSURE ASSEMBLY R&R

FUEL QUANTITY CONTROL VALVE R&R

HIGH PRESSURE FUEL PUMP CAMSHAFT OIL SEAL R&R

OIL COOLANT MODULE ASSEMBLY R/R

AIR COMPRESSOR R/R
Hour Range1

+0.8 to +1.2

+0.1 to +3.8

+0.2 to +0.5

+5.2 to +8.1

+0.5 to +1.3

-0.4 to +0.5
Varies by engine series and chassis service model.
Adjustment No. 1

Labor Code

Description

SRT 102-6100E

FUEL INJECTOR R/R (ONE)

Summary: Removing and installing one fuel injector. Includes removing and installing the rocker cover, injector harness, and the

injector fuel feed line and seal. Includes cleaning the injector bores, updating calibration codes, and priming the fuel system.

Engine Series

Chassis Service Model2

DD15

C03, F02, F07, F14, F23, F24, F30, W01, W02, W03, W06

D15E10

F14, F24, F30, W01, W02

D16E10

DD15GHG14AT

F14, F30

DD15GHG17AT

DD15GHG14TC

DD16GHG14

F14, F30, W01, W02

DD16GHG17

2
The Service Model field is available on the Parts and Labor Lookup (PLL) screen and within the claim on the Labor tab.
IMPORTANT WARRANTY INFORMATION LETTER

Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.

DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or

previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.

Important Warranty Information Letter

Copyright © Daimler Trucks North America LLC. All rights reserved.

REF # 18-020

1 of 4

Daimler Trucks North America LLC is a Daimler company.

Revised: 5/25/18
Daimler Trucks North America LLC
For questions, comments, or to

submit an inquiry, go to:

DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT

13400 Outer Drive West

Detroit, MI 48239-4001
Adjustment No. 2

Labor Code

Description

SRT 102-6220E

FUEL PUMP HIGH PRESSURE ASSEMBLY R&R

Summary: Removing and installing the high pressure fuel pump (HPFP) assembly. Includes removing and installing the high and low

pressure fuel flanges, high and low pressure fuel lines, coolant lines (A, C, D), mounting bracket, and fuel filter module. Also includes

draining and filling the cooling system, priming the fuel system, swapping the fuel pump drive gear from the old pump to the new

pump, and setting the engine at top dead center.

Engine Series

Chassis Service Model

DD13

C03, D03, F02, F07, F12, F18, F23, F28, F30, W01, W02, W03, W06

DD15

C03, F02, F07, F12, F14, F23, F24, F30, W01, W02, W03, W06

D13E10

D03, F12, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06

D15E10

F12, F14, F24, F30, W01, W02

D16E10

F12, F14, F24, F30, W01, W02, W06

DD13GHG14

D03, F12, F14, F18, F30, W01, W02, W03, W04

DD13GHG17

DD15GHG14AT

F12, W01

DD15GHG14TC

DD16GHG14

F12, F14, F30, W01, W02

DD16GHG17

DD15GHG17AT

F12, F14, F30, W01
Adjustment No. 3

Labor Code

Description

SRT 102-6229E

FUEL QUANTITY CONTROL VALVE R&R

Summary: Removing and installing the fuel quantity control valve. Includes removing and installing the following items: bumper,

splash shield, exhaust gas recirculation (EGR) mixer housing/intake elbow (when required), high and low pressure fuel lines, fuel filter

module (when required), air compressor coolant line (B), fuel module, and the HPFP bracket. Also includes draining and filling the

cooling system and priming the fuel system.

Engine Series

Chassis Service Model

DD13

F12, F18, F23, W03

DD15

F12, W03

D13E10

DD13GHG14

F12, F18, W03, W04

DD13GHG17

D15E10

D16E10

DD15GHG14TC

F12

DD16GHG14

DD15GHG17AT

DD16GHG17

DD15GHG14AT

F12, W01
IMPORTANT WARRANTY INFORMATION LETTER

Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.

DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or

previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.

Important Warranty Information Letter

Copyright © Daimler Trucks North America LLC. All rights reserved.

REF # 18-020

2 of 4

Daimler Trucks North America LLC is a Daimler company.

Revised: 5/25/18
Daimler Trucks North America LLC
For questions, comments, or to

submit an inquiry, go to:

DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT

13400 Outer Drive West

Detroit, MI 48239-4001
Adjustment No. 4

Labor Code

Description

SRT 102-6231E

HIGH PRESSURE FUEL PUMP CAMSHAFT OIL SEAL R&R

Summary: Removing and installing the HPFP camshaft oil seal. Includes removing the HPFP and drive gear. Removing the camshaft oil

seal from the HPFP. Installing a new seal and the drive gear.

Engine Series

Chassis Service Model

DD13

C03, D03, F02, F07, F12, F18, F23, F28, F30, W01, W02, W03, W06

DD15

C03, F02, F07, F12, F14, F23, F24, F30, W01, W02, W03, W06

D13E10

D03, F12, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06

D15E10

F12, F14, F24, F30, W01, W02

D16E10

F12, F14, F24, F30, W01, W02, W06

DD13GHG14

D03, F12, F14, F18, F30, W01, W02, W03, W04

DD13GHG17

DD15GHG14AT

F12, W01

DD15GHG14TC

DD16GHG14

F12, F14, F30, W01, W02

DD16GHG17

DD15GHG17AT

F12, F14, F30, W01
Adjustment No. 5

Labor Code

Description

SRT 104-6201E

OIL COOLANT MODULE ASSEMBLY R/R

Summary: Removing and installing the oil coolant module assembly. Includes removing and installing the bumper. Draining and filling

necessary fluids. Removing and installing the EGR mixer assembly, radiator support rod, coolant thermostat, coolant crossover pipe,

and other components described in the service literature.

Engine Series

Chassis Service Model

DD13

C03, D03, F02, F07, F18, F30, W01, W02, W03

D13E10

D03, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06

D15E10

F14, F24, F30, W01, W02

D16E10

DD13GHG14

D03, F14, F18, F30, W01, W02, W03, W04

DD13GHG17

DD15GHG14TC

F14, F30, W01, W02

DD16GHG17

DD16GHG14

F12, F14, F30, W01, W02

DD15GHG17AT

F14, F30
Adjustment No. 6

Labor Code

Description

SRT 107-6929E

AIR COMPRESSOR R/R

Summary: Removing and installing the air compressor and/or air compressor seals. Includes removing the power steering pump from

the air compressor.

Engine Series

Chassis Service Model

DD13

C03, D03, F02, F07, F18, F23, F28, F30, W01, W02, W03, W06

DD15

C03, F02, F07, F14, F23, F24, F30, W01, W02, W03, W06

D13E10

D03, F14, F18, F23, F24, F30, W01, W02, W03, W04, W06

D15E10

F14, F24, F30, W01, W02

D16E10

F14, F24, F30, W01, W02, W06

DD13GHG14

D03, F14, F18, F30, W01, W02, W03, W04

DD13GHG17

DD15GHG17AT

F14, F30, W01
IMPORTANT WARRANTY INFORMATION LETTER

Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.

DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or

previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.

Important Warranty Information Letter

Copyright © Daimler Trucks North America LLC. All rights reserved.

REF # 18-020

3 of 4

Daimler Trucks North America LLC is a Daimler company.

Revised: 5/25/18
Daimler Trucks North America LLC
For questions, comments, or to

submit an inquiry, go to:

DTNAConnect > My Applications > WSC
Brand
Freightliner (FTL)
Freightliner Custom Chassis Corporation (FCCC),

Non-DTNA,

Western Star (WST)
Chassis Service

Model Code

F02

F07

F12

F14

F18

F23

F24

F28

F30

C03

D03

W01

W02

W03

W04

W06
WARRANTY DEPARTMENT

13400 Outer Drive West

Detroit, MI 48239-4001
Chassis Service Model Description

FTL Columbia 112

FTL M2

FTL Cascadia 113

FTL Coronado 122 – EPA 2010

FTL M2 112

FTL Coronado 114 RHD (Right Hand Drive)

FTL Coronado 122 RHD

FTL Columbia 112 RHD

FTL Coronado 132 – EPA 2007

FCCC Rear Engine MH (Motor Home)

Non-DTNA Makes

WST 4900

WST 6900

WST 4800

WST 4700

WST 4900 RHD
IMPORTANT WARRANTY INFORMATION LETTER

Verify latest version online: Important Warranty Information Letters are available at DTNAConnect > Warranty Lit > Warranty Letters.

DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or

previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.

Important Warranty Information Letter

Copyright © Daimler Trucks North America LLC. All rights reserved.

REF # 18-020

4 of 4

Daimler Trucks North America LLC is a Daimler company.

Revised: 5/25/18

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