REPRESENTATION of a PRINTED and MAILED DOCUMENT

BMW
4-777-LF309-0000001-001-000-000-000-000

BMW Vehicle Owner
BMW OF NORTH AMERICA, LLC
PO BOX 1227
WESTWOOD NJ 07675-1227

"Month Mailed" 2015
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of WBANB535X11111111.
Dear BMW Owner/Lessee:

777-3000-0714

BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the front propeller (drive)
shaft on the above-referenced vehicle to:
10 years/120,000 miles as determined by your vehicle’s original in-service
date.
This “component-specific” limited warranty extension applies to defects in materials and
workmanship and is subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall
or Service Action.

Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com

If a repair to this component is required, please contact your nearest authorized BMW
center in the United States or Puerto Rico to schedule an appointment. Your authorized
BMW center will determine the vehicle’s eligibility and review the scope of repair covered
by this component-specific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the
authorized BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside
the United States and Puerto Rico and/or the diagnosis and repair of other “unrelated”
issues are not covered under the terms of this limited warranty extension.
The integrity of our products is essential to BMW’s success and our customers’ trust. We
are determined to exceed your expectations and hope this warranty extension further
enhances your ownership experience.
Sincerely,
BMW of North America, LLC
B-ELW 2015 Front Propeller (Drive) Shaft 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
4-777-LF309-0000001-001-000-000-000-000

Previous Customer-pay Repair Reimbursement – Limited Warranty Extension
BMW of North America, LLC
July 2015
VIN WBANB535X11111111
Under this extended limited warranty, BMW of North America, LLC will provide reimbursement
for “qualifying customer-pay repairs” on eligible BMW vehicles that were performed prior to the
release of this customer notification.
If you previously paid for a repair that you believe would now be covered under this limited
warranty extension, please submit your reimbursement request online at www.BMW-RP.com.
Customer pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger
Cars and Light Trucks.
Requesting Reimbursement for a Previous Repair that Qualifies
To initiate the online process, you will be asked to attach PDF files of the required documentation
as outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2015 Front Propeller (Drive) Shaft 10Y120M
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN
with all communications.
Non-Qualifying Repairs for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other “unrelated” issues are not
covered under the terms of this limited warranty extension.

B-ELW 2015 Front Propeller (Drive) Shaft 10Y120M

REPRESENTATION OF PRINTED DOCUMENT
4-777-LF309-0000001-001-000-000-000-000

Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of
the following documentation and include your VIN, name, address and your preferred
contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all
repairs*
*For repair orders containing multiple repair line items, only the specific line item
expenses that relate to the component that is covered by this extended limited
warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle's repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to
submitting a reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern and does it qualify?

B-ELW 2015 Front Propeller (Drive) Shaft 10Y120M