Page 1 of 3

SI B84 07 15
Communication Systems

April 2016
Technical Service

This Service Information bulletin supersedes SI B84 07 15 dated March 2016.
SUBJECT

SOS Malfunction Is Displayed In Kombi Sporadically
MODEL

.
F06 (6 Series Gran Coupe)
F07 (5 Series Grand Turismo)
F12 (6 Series Coupe)
F13 (6 Series Convertible)
F10 (5 Series Sedan)
F01 (7 Series Sedan)
F02 (7 Series Sedan Long Wheel Base)
F15 (X5)
F16 (X6)
F25 (X3)
F26 (X4)
F30 (3 Series Sedan)
F31 (3 Series Sports Wagon)
F32 (4 Series Coupe)
F33 (4 Series Convertible)
F34 (3 Series Grand Turismo)
F85 (X5 M)
F86 (X6 M)

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/321... 5/6/2016

Page 2 of 3

Produced from January 1, 2011 to March 31, 2016
SITUATION

After engine start-up, a CCM (Check Control Message) for SOS malfunction is displayed in the
Kombi and in the CID (Central Information Display).
One or more of the fault codes below may be stored in the TCB or Combox control unit:
z

0xB7F32B – GSM Antenna: Open Circuit

z

0xB7F31F – GSM Antenna: Short to ground

z

0xB7F31E – GSM Antenna: Open Circuit

CAUSE

A signal error is identified during the aerial self-test performed by the TCB (Telematic Control Box
or the Combox).
CORRECTION

Program the vehicle with ISTA/P 3.58.0 or higher
PROCEDURE

1. Perform a vehicle test using the latest version of ISTA diagnostics.
Always connect a BMW approved battery charger/power supply (SI B04 23 10).
2. Connect the vehicle to ISTA/P and program the vehicle using ISTA/P 3.58.0 or higher
• Target I-Level is 16-03-500 or higher.
• Vehicle must be allowed to sleep for 5 mins
Note that ISTA/P will automatically reprogram and code all programmable control modules that do
not have the latest software.
For information on programming and coding with ISTA/P, refer to CenterNet / Aftersales Portal /
Service / Workshop Technology / Vehicle Programming.
WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks or the BMW Certified Pre-Owned Program.
Defect Code:

65 20 07 12 00

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2

Performing “vehicle test’ (with vehicle
diagnosis system – checking faults)

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/321... 5/6/2016

Page 3 of 3

And
61 21 528

Refer to KSD2

Connect and approved battery
charger/power supply (indicated in
KSD2 as “Charging battery”)

Refer to KSD2

Programming / encoding control unit(s)

And:
61 00 730

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556
instead.
Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.
Vehicle Programming and Coding
If a control module was working properly and it fails to program correctly or requires initialization,
please claim this additional work with the applicable KSD2 labor operations under the defect code
listed above.
The diagnosis and repair of vehicles “arriving” with failed control modules or stored faults which
will cause them to fail during programming cannot be claimed under the defect code listed in this
bulletin.
Other Repairs
If other eligible and covered work is performed “prior” to programming and coding the vehicle or
as a result of performing the ISTA diagnostics and related test plans results, claim this work with
the applicable defect code and labor operations listed in KSD2.
[ Copyright ©2016 BMW of North America, Inc. ]

https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/321... 5/6/2016