David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

September 26, 2018
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 17M04 - Supplement #2
Certain 2014-2016 Model Year F-250 – F-550 and 2016 Model Year F-650 - F-750
Vehicles, With 6.7L Diesel Engine
Crankcase Ventilation Oil Separator Assembly

New! REASON FOR THIS SUPPLEMENT
• SERVICE ACTION: A new service repair for F-250 – F-550 vehicles, which eliminates the
need to replace the crankcase ventilation (CCV) oil separator assembly, is now available.
PROGRAM TERMS
This program extends the warranty coverage of the CCV to 11 years of service or 120,000 miles from
the warranty start date of the vehicle, whichever occurs first. This program DOES NOT apply to
vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered
by New Vehicle Limited Warranty should be claimed using applicable Labor Operation Codes for the
Workshop Manual procedure or Technical Service Bulletin (TSB). Additionally, this program may be
used multiple times as long as the vehicle is within time and mileage limits of the program. Once the
program has expired, SPW and ESP may be eligible. If a vehicle has already exceeded either the
time or mileage limits, this extended warranty coverage will last through April 30, 2019. Coverage is
automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant

Build Dates

F-250 – F-550

2014-2016

Kentucky Truck

March 19, 2013 through November 11, 2015

F-650 - F-750

2016

Ohio

January 21, 2015 through May 8, 2016

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, the malfunction indicator lamp (MIL) will illuminate and the
powertrain control module will store one or more diagnostic trouble codes (DTCs) due to a faulty CCV
oil separator assembly.
New! SERVICE ACTION

If an affected vehicle exhibits this condition, dealers are to check for the following DTCs: P04DB,
P04E2, and P04E3.
• F-250 – F-550:
o If one or more of these DTCs are present, the dealer will install a CCV collar kit on the
CCV oil separator assembly, and reprogram the powertrain control module (PCM),
using IDS R111.02 or Higher.
o If the PCM requires a software update for any other concern, and a CCV collar kit is
NOT present on the CCV oil separator assembly, the dealer will install a CCV collar kit
on the CCV oil separator assembly prior to reprogramming the PCM.

 Copyright 2018 Ford Motor Company

•
•

F-650- F-750: inspect and replace the CCV oil separator assembly.
This service must be performed at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 29, 2018. Dealers should repair any
affected vehicles that exhibit the concerns described in this bulletin, whether or not the customer has
received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 17M04 - Supplement #2
Certain 2014-2016 Model Year F-Super Duty and 2016 Model Year F-650/F-750 Vehicles,
Equipped With a 6.7L Diesel Engines
Crankcase Ventilation Oil Separator Assembly
OASIS ACTIVATION
OASIS was activated on December 11, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
April 30, 2019.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. There
is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by
Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with CCV oil separator assembly
replacement or CCV collar kit, with one or more of the following DTCs P04DB, P04E2, and
P04E3 present.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.

 Copyright 2018 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 17M04 - Supplement #2
Certain 2014-2016 Model Year F-Super Duty and 2016 Model Year F-650/F-750 Vehicles,
Equipped With a 6.7L Diesel Engines
Crankcase Ventilation Oil Separator Assembly
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
o F-650/F-750 trucks – 2 years, regardless of miles driven
•

For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number 17M04 is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
• This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be
claimed using applicable Labor Operation Codes from the Workshop Manual procedure or
TSB.
• Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 17M04 if vehicle is still within time and mileage limits.
• Submit refunds on a separate repair line.
- Program Code: 17M04
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Claims with labor operation code 17M04C must have a repair date before September 26, 2018
to be eligible for payment.

 Copyright 2018 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 17M04 - Supplement #2
Certain 2014-2016 Model Year F-Super Duty and 2016 Model Year F-650/F-750 Vehicles,
Equipped With a 6.7L Diesel Engines
Crankcase Ventilation Oil Separator Assembly
New! LABOR ALLOWANCES
Vehicle
F-250 – F-550
F-650 - F-750

Description
Install CCV Collar Kit (includes
retrieval/clearing DTCs), Reprogram PCM
Using IDS R111.02 or Higher
Inspect and replace CCV oil separator
assembly (includes retrieval/clearing DTCs)

Labor
Operation

Labor Time

17M04F

0.7 Hours

17M04D

0.7 Hours

All F-250 – F-550
Vehicles Requiring PCM Install CCV Collar Kit Only
17M04G
0.2 Hours
Software Update for
(cannot be claimed with 17M04F)
Any Other Concern
NOTE: Contact the SSSC via an approval request form, for an approval code and claiming
instructions, to obtain reimbursement on R.O.’s on Super Duty vehicles, for claims paid before June 8,
2018. Claims with labor operation code 17M04B must have a repair date before June 8, 2018 to be
eligible for payment.
Claims with labor operation code 17M04C must have a repair date before September 26, 2018 to be
eligible for payment.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
FC3Z-6A603-A

Description
F-250 – F-550 Only - CCV Collar Kit

Order
Quantity

Claim
Quantity

1

1

GC4Z-6A785-A
F-650 - F-750 Only - CCV Oil Separator Assembly
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2018 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 6
CUSTOMER SATISFACTION PROGRAM 17M04-S2

CERTAIN 2014-2016 MODEL YEAR F-250 - F-550 AND 2016 MODEL YEAR F-650 –
F-750 VEHICLES, WITH 6.7L DIESEL ENGINES — CRANKCASE VENTILATION OIL
SEPARATOR ASSEMBLY
OVERVIEW
In some of the affected vehicles, the malfunction indicator lamp (MIL) will illuminate and the powertrain
control module will store one or more diagnostic trouble codes (DTCs) due to a faulty CCV oil separator
assembly. If an affected vehicle exhibits this condition, dealers are to check for the following DTCs:
P04DB, P04E2, and P04E3.
F-250 – F-550:
• If one or more of these DTCs are present, the dealer will install a CCV collar kit on the CCV oil
separator assembly, and reprogram the powertrain control module (PCM), using IDS R111.02 or
Higher.
• If the PCM requires a software update for any other concern, and a CCV collar kit is NOT present
on the CCV oil separator assembly, the dealer will install a CCV collar kit on the CCV oil
separator assembly prior to reprogramming the PCM.
F-650- F-750: inspect and replace the CCV oil separator assembly.
This service must be performed at no charge to the vehicle owner.
NOTE: This program extends the warranty coverage of the CCV to 11 years of service or 120,000 miles
from the warranty start date of the vehicle, whichever occurs first. This program DOES NOT
apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for
vehicles covered by New Vehicle Limited Warranty should be claimed using applicable Labor
Operation Codes for the Workshop Manual procedure. Additionally, this program may be used
multiple times as long as the vehicle is within time and mileage limits of the program. Once the
program has expired, SPW and ESP may be eligible. If a vehicle has already exceeded either
the time or mileage limits, this extended warranty coverage will last through April 30, 2019.
Coverage is automatically transferred to subsequent owners.

SERVICE PROCEDURE
Recommended Tool List:
1/4" Drive Power Impact Driver
1/4" Drive Deep Socket 11mm
1/4" Drive Ratchet
1/4" Drive Torque Wrench
1/4" Drive Extensions 6"
Flat Blade Screwdriver 6"

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018

ATTACHMENT III
PAGE 2 OF 6
CUSTOMER SATISFACTION PROGRAM 17M04-S2

F-250 – F-550 Vehicle Repair
1. Using IDS check for the following DTC's: P04DB, P04E2, and P04E3.
• If one of more of the DTCs are present, install a CCV collar kit.
• Reprogram the PCM Using IDS R110.01 or Higher.
2. If none of the above DTCs are present, and a CCV collar kit is not already installed on the CCV oil
separator assembly, and reprograming the powertrain control module (PCM) is required for another
concern, the dealer will install a CCV collar kit on the CCV oil separator assembly. If a CCV collar kit
has previously been installed on the CCV oil separator assembly, this program does not apply.
See Figure 1.
OLD CCV
QUICK CONNECT

NEW CCV
COLLAR KIT INSTALLED

17M04A

FIGURE 1
WARNING: Do not proceed with a calibration update if the CCV collar kit has not been installed at
the crankcase vent oil separator outlet hose to the intake manifold connection. The

CCV collar kit is a permanent connection and has a black in color smooth sleeve around the

outside of the collar with no visible locking tabs. The previous level quick connection lock

ring may be gray or black in color and includes visible locking tabs and raised teeth

around its circumference. Failure to install the CCV collar kit permanent connection prior to
flashing the PCM with a calibration update will result in violation of U.S federal and certain

state emissions laws. Refer to the latest supplement for FSA 17M04 for further information
regarding installation of installing the CCV collar kit.

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CPR © 2018 FORD MOTOR COMPANY