2019

A6

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure that final vehicle quality inspection is completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect® “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® (USA only)

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery

 Verify the Audi Phone Box Customer Registration form is present in the glovebox.

Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Audio System

 Navigation

 BLUETOOTH® mobile phone pairing

 Seat fitting

 Driver assistance features

 Set-it and forget-it

 Media device ports

 Voice controls

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Power outlets

 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements

 Glove box

 Review new exterior/interior electric door handle concept
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Ambient LED interior lighting settings (if equipped)
 Automatic climate control
Effective 9-17-2018-US
Version 1.0

 Valet button in glovebox
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding (optional), & auto-dimming
 Manual rear-side window sunshades (if equipped)
 Power rear window sunshades (if equipped)
 Sunroof with sunshade, power tilt and slide features
 Auto-dimming interior rear view mirror with digital compass
 Garage door opener (HomeLink®) in lower MMI touch screen

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2019 A6 | Audi Delivery Guidelines

Client

Driver Controls (continued)

Owner’s Documents (continued)

 Electric rear window defogger w/automatic timed shut off
feature

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

 Power trunk open & close (if equipped). Otherwise, it’s an interior trunk release only

 Provide Audi Care information

 Power soft closing doors (if equipped)
 Spare tire (if equipped)
 Tool kit with jack
 Tire mobility system (without spare) (if equipped)

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Provide Audi Phone Box Customer Registration Notice (if
equipped)
Infotainment

Steering

 Review the MMI® controls and basic functionality, including
customization options

 Demonstrate the multifunction steering wheel

 Audi sound system

 Tilt and telescopic adjustable steering column

 Audi music interface

 Steering wheel mounted shift paddles

 Bang & Olufsen® sound system or Bang & Olufsen® Advanced
sound system (if equipped)

 Heated steering wheel (if equipped)

 MMI® Navigation plus
Seating

 MMI® touch response with handwriting-recognition technology

 Demonstrate how to adjust the seats

 CD/DVD

 Heated front seats (three-step) (if equipped)

 SD card slot

 Heated rear seats (three-step) (if equipped)

 SiriusXM® Satellite Radio with 90-day trial subscription

 Split folding rear seats

 HD Radio™ Technology

 Ventilated front seats (three-step) (if equipped)

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites

 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
 Spare tire access and cargo floor

 Voice control (customer has to accept EULA for online recognizer)

 Massage seat functions (if equipped)

 BLUETOOTH® wireless technology & streaming audio for compatible devices

 Lower Anchors & Tethers for Children (LATCH) provisions in rear
seats

 Audi smartphone interface: Apple® CarPlay and Google™
Android Auto integration

Owner’s Documents

 Audi connect® with six-month trial subscription

 Owner’s manual, MMI® manual and other manuals as equipped

 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)

 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer

 Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)

 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com

 Explain the Nav-Data-Update process via over the air updates
and notifications

 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
Effective 9-17-2018-US
Version 1.0

 Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
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2019 A6 | Audi Delivery Guidelines

Client

Suspension

Driver Assistance (continued)

 Adaptive air suspension (if equipped)

 Audi pre sense® basic & city
 Audi pre sense® 360° (includes pre sense® side)

Driver Assistance
 Audi advanced key - keyless start, stop and entry (if equipped)
 Explain the windshield wiper and washer functions
 Parking system plus with 3D top view camera system (360°
view, four cameras, front and rear acoustic sensors) (if
equipped)
 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go and traffic jam assist (if
equipped), which includes the following:
 Adaptive Cruise Assist

 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle Exit Warning (if equipped)
 High-beam assistant (if equipped)
 Head-up display with navigation and assistance systems information (if equipped)
 Night vision assistant with pedestrian and large animal detection
(if equipped)
Wrap up
End the orientation drive in the service write-up area

 Turn Assist

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Intersection Assistant

 Set up first service appointment

 Traffic Jam Assist

 Ask the customer if you can program the service department’s
phone number into their phone

 Predictive Efficiency Assist

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

 Active lane assist with emergency assistant
 Traffic sign recognition

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 9-17-2018-US
Version 1.0

Date

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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested
by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.

Make #

FKW

Model #

4M0 035 456 A

Serial #

FKW-_______________________________________________

CUSTOMER COPY