NHTSA ID Number: 10149099
Manufacturer Communication Number: SSM74069
TSB/Document Date: 2018-11-26
Summary
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty air conditioning compressor.
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TSB/Document ID: SSM74069
Replacement Service Bulletin Number:
MFR Communication Date: 2018-09-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:APPLIANCE:AIR CONDITIONER
MFR Component System:
MFR Component Subsystem:
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9/25/2018
TOPIx - SSM74069 - L538 and L550 - Air Conditioning Poor Performance Due to AC Compressor Malfunction
Reference
SSM74069
Models
Discovery Sport / L550
Range Rover Evoque / L538
Title
L538 and L550 - Air Conditioning Poor Performance Due to AC Compressor Malfunction
Category
Electrical
Last modified
19-Sep-2018 00:00:00
Symptom
208000 Climate Control
Content
Issue:
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty air conditioning
compressor.
Cause:
Under investigation by JLR.
Action:
For L550 vehicles with VINs prior to H736071 and L538 vehicles with VINs prior to H282886:
Referring to the Diagnosis and Testing section of Topix 412-00 (Climate Control System – General Information), follow the steps to
pin-point the cause of the customer concern.
Following usual warranty procedures, carry out the work suggested and confirm that the customer complaint has been eradicated.
Return the vehicle to the customer.
For L550 vehicles with VINs after H736071 and L538 vehicles with VINs after H282886:
Referring to the Diagnosis and Testing section of Topix 412-00 (Climate Control System – General Information), follow the steps to
pin-point the cause of the customer concern.
If the air conditioning compressor is found to be at fault, please raise an EPQR explaining the customer complaint and work carried
out so far, including evidence of the faulty compressor.
Send an email to the following address, explaining your findings and quoting the EPQR reference number:
[email protected]
Await a reply from that email address with further instruction on next steps with regards to further diagnostics and repair of the
compressor.
Many thanks in advance for your support with this issue.
Technicians - Please rate this SSM and provide comments so that future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.landrover.jlrext.com/topix/content/document/view?id=926698
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