Classification:

Reference:

EL17-032c

Date:

NTB17-111c

October 9, 2018

NISSANCONNECT
OVER THE AIR SOFTWARE UPDATE
This bulletin has been amended. The APPLIED VEHICLES section has been revised.
No other changes have been made. Please discard all previous versions of this bulletin.

APPLIED VEHICLES:

2018-2019 Rogue (T32)
2019 Sentra (B17)
2019 Versa Note (E12)
2019 Versa Sedan (N17)

SERVICE INFORMATION
Before starting a diagnosis for a NissanConnect issue, always confirm the latest software
is installed. The latest software will include the most up-to-date system enhancements.
The latest generation NissanConnect now has the ability to update its system’s software
through a Wi-Fi connection.
The Service Procedure in this bulletin contains the instructions to perform updates via a
Wi-Fi connection.
IMPORTANT:


To update the software by Wi-Fi the vehicle must be within range and connected
to a secure Wi-Fi network.



A password protected Wi-Fi network with WPA2 security is required to secure the
update download.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

1/15

SERVICE PROCEDURE
WARNING: During the update process, the vehicle should be kept in a well-ventilated
area to avoid the exposure to Carbon Monoxide. Do not breathe exhaust gases; they
contain colorless and odorless carbon monoxide. Carbon Monoxide is dangerous. It can
cause unconsciousness or death.
Wi-Fi Connection
1. Start the engine.

2. Push the MENU button.

Figure 1

3. Select Connections.

Figure 2

4. Select the Wi-Fi tab to display the
available networks within range of the
vehicle.

5. Select the network to which you wish to
connect.
NOTE: Figure 3 is only an example and
uses “My network” in place of dealer
network name.
Figure 3

2/15

NTB17-111c

6. Enter the network Passphrase
(password) for the selected network
and then select OK to connect to the
chosen network.
NOTE: Figure 4 is an example only and
uses “MyPASSPHRASE” in place of
dealer password.
Figure 4

7. Once the connection has been
established, the connection status will
display “Connected” under the selected
network (Figure 5).
Connection
status
Information
icon

8. Select the “ i ” information icon to
access the connection details.
Figure 5

My network

9. Confirm signal strength.


A strong signal is recommended for
the best results.

Figure 6

3/15

NTB17-111c

Update System Software by Wi-Fi

10. Push the Menu button.

Figure 7

11. Select the Info icon for info menu.

Figure 8

12. Select System Information to access
the vehicle update menu.

Figure 9

13. Select Software Version.

Figure 10
4/15

NTB17-111c

Back Button
14. Is the software version 0000000140?


YES: Select the Back button, and
then proceed to page 11.



NO: Select the Back button, and
then proceed to step 15.
Figure 11

15. Select Software Update to access
Software Update menu.

Figure 12

16. Select Start Software Update to begin
software update.

Figure 13

5/15

NTB17-111c

IMPORTANT: More than one update may be available:


Only one update will be displayed at a time, and must be downloaded before the next
update can be displayed and downloaded.



After a download completes, check for the next most recent update.



Continue to check until the system indicates that the current software is the latest.

17. Select Check for an Update.


The vehicle will connect to the server
and check for software updates.
NOTE: This can take up to one (1)
minute to complete.

18. If an update is available, proceed to step
21 on page 8.

Figure 14

19. If currently installed software is up to
date, a corresponding notification will be
displayed as shown in Figure 15.
20. Select OK to back out of the software
update, and then delete the Wi-Fi
network as follows:
Figure 15

a. Push the MENU button.

Figure 16
6/15

NTB17-111c

b. Select Connections from the
HOME screen.
NOTE: Connections can also be
selected from the Settings Menu.

Figure 17

c. Select the Wi-Fi tab to display the
available networks (Connections)
within range of the vehicle.

Figure 18

d. Select the “ i “ information icon for
the network you connected to.

Information
icon
Figure 19

e. Select Delete.

f. Turn ignition OFF; no further action
is needed.
Delete
connection
Figure 20
7/15

NTB17-111c

21. Select Download to begin the
download process.


The update will begin automatically
and the screen in Figure 22 will be
displayed once the download is
complete.
NOTE: If the update download
process is interrupted, it will
continue once the connection to the
server is re-established.

Figure 21

Figure 22
22. Upon the completion of the software
update, a message will be displayed to
turn the vehicle off and back on.
a. Select OK.
b. Turn the ignition OFF.
c. Exit the vehicle (using driver’s door),

and then close the door.


Confirm that all other doors are
also closed.

Figure 23

d. Wait five (5) minutes.
NOTE: The engine does not need to be running for the next steps.
e. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear.


If the Nissan logo does not appear (this might take up to 30 seconds), start over
from Step 22b.

f. After the Nissan logo appears, wait about one (1) minute.


The message “The software update was successfully completed” will be
displayed.

8/15

NTB17-111c

g. Select OK.


The Home screen in Figure 25
will be displayed.

Figure 24
NOTE: If you see the pop-up box in Figure 24A, select Later and then proceed to step 23.

Figure 24A
23. Check for additional Software updates.
IMPORTANT: More than one update may be available.


Only one update will be displayed at a time, and must be downloaded before the
next update can be displayed and downloaded.

a. Perform steps 10-12 and then 15-18 starting on page 4.
b. Does the system indicate that the software version is the latest?

YES: Proceed to step 24.
NO: Perform steps 21-23 starting on page 8.

24. Delete the Wi-Fi network as follows:
a. Push MENU button.

Figure 25

9/15

NTB17-111c

b. Select Connections from the
HOME screen.
NOTE: Connections can also be
selected from the Settings Menu.
Figure 26

c. Select the Wi-Fi tab to display the
available networks (Connections)
within range of the vehicle.

My network

Figure 27

d. Select the “ i “information icon on
the network drive that was
connected to.
Information
icon
Figure 28

e. Select Delete.

25. Turn the ignition OFF.
Software update is complete.

Delete
connection
Figure 29
10/15

NTB17-111c

Script Download (Software version is 0000000140)

1. Select Software Update.

Figure 30

2. Select Start Software Update.

Figure 31
3. Select Check for an Update.
NOTE: Nothing should change on the
screen except for the “Last Checked”
date.
4. Wait for at least three (3) minutes on
the Software Update screen, after
Check for an Update is selected.
5. After 3 minutes, turn the ignition OFF.

Figure 32

6. Exit the vehicle (using driver’s door), and then close the door.
7. Confirm that the display screen has turned OFF.


Do not open the driver’s door until instructed to.

8. Wait another five (5) minutes for the system to shut down.
IMPORTANT: Do not turn the ignition ON, open the doors or lock/unlock the vehicle
during this time.

11/15

NTB17-111c

9. Start the engine.


Confirm that the Nissan logo
appears.



If the Nissan logo does not appear,
start over from step 5 on page 11.
Figure 33

10. Wait one (1) minute.

11. Push the Menu button.

Figure 34

12. Select the Info icon for info menu.

Figure 35

13. Select System Information to access
the vehicle update menu.

Figure 36
12/15

NTB17-111c

14. Select Software Update.

Figure 37

15. Select Start Software Update.

Figure 38

16. Select Check for an Update.

17. Wait for at least ten (10) seconds.
Figure 39
18. After approximately ten (10) seconds
the message “There is a new software
update available” will be displayed.
NOTE:
 The time it takes to display this
message depends on the internet
speed and Wi-Fi signal strength.


This could take longer if internet
connection is slow or Wi-Fi signal is
weak.

Figure 40

13/15

NTB17-111c

19. Select Download to begin the download
process.

Figure 41



The update will begin automatically
and the screen in Figure 42 will be
displayed once the download is
complete.
NOTE: Do not turn the engine OFF
during this step.
Figure 42

20. Upon the completion of the software
update, a message will be displayed to
turn the vehicle off and back on.
a. Select OK.
b. Turn the ignition OFF.
c. Exit the vehicle (using driver’s door),

and then close the door.


Confirm that all other doors are
also closed.

Figure 43

d. Wait five (5) minutes.

NOTE: The engine does not need to be running for step 21.
21. Return to page 8 and perform steps 22e through step 24 on page 9.

14/15

NTB17-111c

CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

Perform Script Download and Software Update

RX6KAA

Perform Only Software Update

RX6MAA

No Update Available

RX6LAA

15/15

SYM

DIA

FRT
0.5

ZE

32

0.3
0.2

NTB17-111c