NUMBER:
GROUP:
DATE:

08-055-15 REV. A
Electrical
August 13, 2015

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-055-15, DATED MAY 16,
2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES ADDITIONAL SYMPTOM AND
NEW SOFTWARE.
SUBJECT:
RE2 RE3 RE6 RB4 RB5 RB6 Radio Enhancements
OVERVIEW:
This Bulletin involves updating the radio's software and if the vehicle is equipped with
navigation (RB4, RB5 and RB6) the navigation software will also be updated.
MODELS:
2011-2012

(LD)

Dodge Charger

2011-2012

(LX)

Chrysler 300

2011-2012

(JC)

Dodge Journey

NOTE: This bulletin applies to vehicles equipped with one of the following radios:
• UConnect Touch 8.4 CD/DVD/MP3/NAV (sales code RB5)
• UConnect Touch 8.4 CD/DVD/MP3 (sales code RE2)
• UConnect Touch 8.4n CD/DVD/MP3/NAV (sales code RB6)
• UConnect Touch 8.4N CD/DVD/MP3 (sales code RE3)
• UConnect Touch 8.4 CD/DVD/MP3 (sales code RE6)
• UConnect Touch 8.4N CD/DVD/MP3/NAV (sales code RB4)
SYMPTOM/CONDITION:
The customer may experience one or more of the following conditions:
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**Improve FM radio reception. (This only applies to 2012 LX vehicles with RE6, RB6
radios located in Dubai).**
Audio muted after a cold start. This applies to all 2011 vehicles and only 2012
vehicles with software level earlier then 11.43.37.
Phone screen buttons intermittently missing.
Rear view camera screen may be blank.
Improved rear view camera image.
Radio presets and parameters returning to defaults.
AM or FM audio mutes upon start up.
Seek frozen, tuner locks up, unable to change stations (RE3 only).
Radio resets (RE3 only).

08-055-15 REV. A
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Presets are intermittently skipped (RE3 only).
When playing MP3, iPod or USB songs, the screen will not always display the
correct song title.
Sirius Traffic/Weather Jump button improvement.
Controls Screen popup time-out option has been added to settings screen (SRT
only).
Temperature and Oil pressure gauge enhancements (SRT only).
Blind spot monitor chime enhancement.
Radio Language Translation improvements.
Navigation Language Translation improvements.
Disable/Enable traffic announcement feature added (RB4 RB5 RB6).
Garmin Voice Recognition (VR) enhancements (RB4 RB5 RB6).
Garmin audio enhancements (RB4 RB5 RB6).
Navigation map enhancements (RB4 RB5 RB6).
Garmin stuck on loading screen (RB4 RB5 RB6).
Traffic rerouting and icon enhancements (RB4 RB5 RB6).
Incorrect map graphics on traffic circle (RB4 RB6 Right Hand Drive).
Radio may reboot when Russian language keyboard used (RB4).
Travel Link showing up as unsubscribed.
Fuel Station routing issues.
Heated seat greyed out.
Navigation icon going backwards.

DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT verify if any audio DTCs are present. If DTCs are found record them on
the repair order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Has the USB flash drive been created?
a. Yes >>> Proceed to Step #5.
b. No >>> Proceed to Step #2.
2. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files.
3. If a security warning message appears “Do you want to view only the webpage content
that was delivered securely?” Press No to continue.
NOTE: Two blank USB flash drives must be used to download the software. Only
one software update can be used on one USB flash drive. One USB flash
drive can be used to service multiple vehicles.
NOTE: This radio update may require the use of two separate USB flash drive for
navigation equipped vehicles. One for the radio control head and one for the
Garmin Navigation System. All others will require just one USB flash drive for
the radio control head update.
NOTE: If the dealer cannot download the software, make sure you have proper
security access. If not, have the Service Manager or Shop Foreman download
the software update.

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08-055-15 REV. A

4. To download the software files to a USB flash drive, follow the on screen instructions
and perform the following.
a. Acquire a blank USB flash drive with at least 4 GB of space.
b. Download the software update file to your local pc's desktop.
c. Be sure to extract the file before copying it to the blank USB flash drive.
d. A blank USB flash drive will be needed, one for each radio update. Additional
updates can not be on the same USB flash drive.
e. Once the file is saved to the USB flash drive, it is recommended you physically label
the USB flash drive with the bulletin number, proper radio sales codes, and whether
it is the radio control head or the Garmin Navigation update.
5. Start the vehicle, turn the radio ON, and allow it to power up.
6. Install the correct control head USB flash drive into the USB port.
7. The screen will now display the old and new software level. Updated software level for
2011 vehicles will be 15.17.19 and 2012 will be **15.26.49.**
8. Is the radio software level the same or higher than the update software level?
a. Yes >>> The control head update has already been performed. proceed to Step
#12.
b. No >>> Radio software needs to be updated, proceed to Step #9.
9. To start the update, press the soft key “Yes” on the screen that display the old and
new radio software level.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: This update may take over 15 minutes. Once the update has been started, no
other actions are required.
10. When the update is completed, the screen will read “Reflash Successful”. Touch the
screen and the radio will reboot.
11. Remove the control head USB flash drive from the USB port.
NOTE: Garmin updated software will only work on 2012 vehicles.
12. Is this vehicle a 2012?
a. Yes >>> Proceed to Step #13.
b. No >>> Proceed to Step #20.
13. Does this vehicle have a RE2, RE3 or RE6 radio?
a. Yes >>> Proceed to Step #20.
b. No >>> The Garmin update needs to be performed on an RB4, RB5 or RB6 radio,
proceed to Step #14.
14. Insert the correct Garmin update USB flash drive, into the USB port.
15. The screen will now display one of two screens, (Fig. 1) or (Fig. 2).

08-055-15 REV. A

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Fig. 1 Radio already has the latest software

Fig. 2 Garmin software needs to be updated
16. Which screen does the radio display?
a. (Fig. 1) >>> The radio has the latest Garmin software in it, press OK and proceed to
Step #20.
b. (Fig. 2) >>> Press Yes to update the Garmin software.
17. The first step in the update is “system recover”. There will be a pop up that indicates
this step. This will only take a few minutes.
18. This screen will be displayed when the update is being downloaded, see (Fig. 3).

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08-055-15 REV. A

Fig. 3 This screen will be displayed next
1 - Loading software

19. When the software has completed down loading, the screen will change to the Garmin
main screen, see(Fig. 4).

Fig. 4 Update is completed
1 - Navigation has been updated

20. Remove the USB flash drive, the software update is completed.

08-055-15 REV. A

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POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

**18-60-02-GX**

Update Radio and Nav
Software
(0 - Introduction)

6 - Electrical and Body
Systems

0.4 Hrs

**18-60-02-GY**

Update Radio Software
(0 - Introduction)

6 - Electrical and Body
Systems

0.3 Hrs

**18-60-02-GZ**

Radio, Software. Create USB 6 - Electrical and Body
Flash Drive From Uconnect Systems
website (One Time Only,
Each Radio)
(0 - Introduction)

0.2 Hrs

NOTE: The “One Time Only” LOP is used one time per dealer when down loading
the software onto a USB flash drive. The dealer can only use the down load
LOP, one time for each of the radios.
NOTE: The expected completion time for the flash download portion of this
procedure is approximately 20 minutes. Actual flash download times may be
affected by vehicle connection and network capabilities.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an
issue and the dealer found updated software to correct that issue, use failure code
CC, for all other use failure code RF.
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If the customer’s concern matches the SYMPTOM/CONDITION identified in the
Service Bulletin, than failure code CC is to be used.
If an available flash is completed while addressing a different customer concern,
failure code RF is to be used.

CC

Customer Concern

RF

Routine Flash